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Account Payment Coordinator Resume Example

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ACCOUNT PAYMENT COORDINATOR
Professional Summary
Customer service/Clerical professional offering 3+ years of diverse experience. Excellent communication and problem solving skills with a dedication to achieving the highest level of satisfaction as well as meeting and surpassing company expectations. 
Core Qualifications
  • Strong Microsoft Office skills (PowerPoint, Word and Excel)
  • High customer service standards
  • Conflict resolution proficiency
  • Typing 55 WPM
  • Strong problem solving ability
  • Strong organizational skills
  • Proper telephone etiquette
  • Excellent listening/communication, & writing skills 
  • Energetic work attitude
  • Ability to multi task in a high volume environment
  • Goal-oriented
  • Able to meet deadline
  • Exceptional, Legendary customer skills
  • Excellent negotiating tactics
  • Internet savvy
  • Strong work ethic
  • 1+ years of SAP experience
Experience
Account Payment Coordinator 06/2015 to Current
 Nestle USA Breinigsville, PA
  • Applies cash for a specified group of customers.
  • Identifies, analyzes, and investigates non-trade deductions and unapplied cash.
  • Assigns trade deductions to the resolution owner of the deduction.
  • Establishes and maintains a working rapport and on-going communication with all levels and functions within the account team, customers, distribution and manufacturing operations, and personnel.
  • Develops process improvements, including recommendations for system, policy and procedure enhancements.
  • Analyzes and resolves root cause of customer related issues to ensure customer satisfaction Calculated figures such as discounts, percentage allocations and credits.
  • Researched and resolved billing and invoice problems.
Customer Service Representative/Teller 01/2015 to 03/2015
 Susquehanna Bank Whitehall, PA
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Opened new customer accounts, including checking, and savings Processed cash withdrawals.
  • Trained employees on cash drawer operation.
  • Directed specific questions to appropriate branch personnel.
  • Supplied tellers with coin and currency as needed.
  • Delivered prompt, accurate and excellent customer service.
  • Greeted customers continuously in a nurturing manner · Followed specific guidelines · and procedures to prevent failure of audits Maintenance ATM ·& Night depository · Cross sell products to best fit customers needs.
Customer Service Representative 04/2014 to 10/2014
 WELLS FARGO Call Center Whitehall, PA
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with management to ensure appropriate changes were made to improve customer satisfaction.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Provide legendary customer service.
  • Sell retail banking products and services to customers and prospects in office setting.
  • Answer up to 80 calls per day in a timely manner all while staying in compliance Answer financial inquiries about bank accounts · Performed basic computer skills · Worked with up to 3 different softwares.
Teller I 07/2013 to 01/2014
 TD Bank Whitehall, PA
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Opened new customer accounts, including checking, and savings Processed cash withdrawals.
  • Directed specific questions to appropriate branch personnel.
  • Supplied tellers with coin and currency as needed.
  • Delivered prompt, accurate and excellent customer service.
  • Greeted customers continuously in a nurturing manner · Followed specific guidelines · and procedures to prevent failure of audits Maintenance ATM ·& Night depository · Cross sell products to best fit customers needs.
Education
Business Administration Knowledge of Accounting principles and economics: Business Administration Sept 2013 Northampton Community College Bethlehem, PA Business Administration Business Administration Accounts Receivable/Payable, Assets, Liabilities, etc) Basics of Business Law Able to demonstrate an understanding of computer typing/ applications on Advanced level. (Microsoft Word,Outlook,Excel,Powerpoint, Access etc
High School Diploma William Allen High School Allentown, PA
Skills
Accounting, Accounts Receivable, ATM, banking, basic, billing, Business Administration, Business Law, Business Law, call center, cash register, closing, basic computer skills, Conflict resolution, conversion, cooking, credit, customer satisfaction, customer satisfaction, excellent customer service, customer service, customer service skills, Data Entry, Directing, economics, fashion, faxes, filing, financial, Internet savvy, listening, medical technology, Access, Excel, mail, Microsoft Office, office, Outlook, PowerPoint, Word, Microsoft Word, negotiating, Strong organizational skills, personnel, problem solving, quality, rapport, receptionist, reporting, retail, Sales, scanning, script, telephone, telephone etiquette, Phones, phone, Typing 60 WPM, typing, writing skills
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Resume Overview

Companies Worked For:

  • Nestle USA
  • Susquehanna Bank
  • WELLS FARGO Call Center
  • TD Bank

School Attended

  • Northampton Community College
  • William Allen High School

Job Titles Held:

  • Account Payment Coordinator
  • Customer Service Representative/Teller
  • Customer Service Representative
  • Teller I

Degrees

  • Business Administration Knowledge of Accounting principles and economics : Business Administration Sept 2013
    High School Diploma

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