Jessica Claire
  • Montgomery Street, San Francisco, CA 9XXX5
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated Account Manager successful at handling high account volumes and tough customers. History of working hard to achieve and exceed expectations. Expert salesperson and team leader. Organized with more than 10+ years experience providing detailed, hands-on corporate leadership. Knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations.

  • Account management
  • Sales force training
  • Business negotiation
  • Proficient in American Red Cross Procedures
  • Staff development/training
  • Customer relationships
  • Community involvement
  • Excellent communication skills/Goal-oriented
  • Project Management
  • Technology proficient
Account Manger/Account Liaison, 04/2016 - 07/2020
Covenant Healthcare Alma, MI,
  • Identified business prospects through cold calling, networking, marketing and database leads, tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Identified over 100+ new prospects to understand American Red Cross market needs and requirements.
  • Created, guided and executed multiple projects through DRD, staff and design management to point of completion.
  • Received company Employee Performance Awards after maintaining record sales achievement and was #4 in the National Level of Account Managers.
  • Co-developed on-the-job training programs, designed and directed training programs to meet company needs, and reported weekly to DM for performance reviews on new staff.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Created documents for DRD Department to implement better training strategies and also created documents for DRD Department to promote better sales techniques that followed American Red Cross procedure.
Phlebotomist, 03/2015 - 04/2016
Fedex Garland, TX,
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Used multiple electronic medical software.
  • Labeled blood vials with critical information like time of collection, date.
Project Manager Team Leader, 03/2013 - 07/2015
Unicef Atlanta, GA,
  • Maintained project schedules so that all stakeholders were aware of key milestones and deadline dates.
  • Mitigated production issue risks by identifying potential problems and taking effective action.
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Produced status reports for customers and senior management.
  • Brought in additional project personnel and resources to meet demands.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Prepared employees for assignments by establishing and conducting orientation and training programs, initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Managed daily operations, including supervising multiple team members across 2 locations.
Executive Assistant to the Chief Executive Officer, 01/2010 - 03/2013
Resource, LLC City, STATE,
  • Oversaw special event calendars factoring in availability and expected operational demands to keep workloads in balance.
  • Managed master calendar for 4 personnel.
  • Collaborated with senior leadership to support new projects.
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations, approved travel expenses and reimbursement requests from managers.
  • Represented executive clients, VIPs, investors and board members.
  • Set up meeting and event logistics for senior management, wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Crafted proposals and memos using desktop publishing and word processing software.
  • Addressed and responded to incoming correspondence.
  • Obtained signatures for important financial and legal documents.
Education and Training
Phlebotomist Certification : Phle, Expected in 2016
American Red Cross - Saint Paul, MN,
Bachelor of Science: International Business Management, Expected in 2015
Metropolitan State University - Saint Paul, MN,
Associate of Arts: Business Management, Expected in 2010
Century College - White Bear Lake, MN,
Office Support Certification : Office Software, Expected in 2006
Inver - Inver Grove Heights, MN,
High School Diploma: , Expected in 2004
Mahtomedi - Mahtomedi, MN,

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School Attended

  • American Red Cross
  • Metropolitan State University
  • Century College
  • Inver
  • Mahtomedi

Job Titles Held:

  • Account Manger/Account Liaison
  • Phlebotomist
  • Project Manager Team Leader
  • Executive Assistant to the Chief Executive Officer


  • Phlebotomist Certification
  • Bachelor of Science
  • Associate of Arts
  • Office Support Certification
  • High School Diploma

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