Account Manager Supervisor Resume Example
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ACCOUNT MANAGER SUPERVISOR
Summary
Accomplished Sales Manager offering 3 years of experience leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Focused and driven sales management professional offering over 3 years of experience in relationship building, account retention and profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. Skilled in implementing pricing strategies, developing territories and revealing customer needs to deliver solutions.
Goal-driven Sales Management professional bringing 3-year career history and proven track record of strategic business growth and product marketing. Adept at cultivating productive client relationships through positive rapport, tailored solutions, and client engagement.
Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in all industries. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
I am highly skilled in what I do and I do it professionally. I don't slack. I work until things are complete and make sure they are done by the end of the work day. I take my job seriously and committed to what I do. I enjoy seeing clients happy and satisfied and love being able to help with whatever the clients needs may be. I do believe in trial and error. Then I correct it accordingly to how it failed.
Skills
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Experience
Capital One | Ruthville , VAAccount Manager Supervisor01/2017 - 03/2020
- Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
- Trained associates on cross-selling and relationship-building techniques.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Created and directed sales team training and development programs.
- Planned and developed strategies to increase sales and territory.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Devised marketing campaign, propelling new business annual profits $1.2m
- Oversaw teams of up to 40 sales representatives and collaborated with internal department heads to determine and establish goals for existing and new staff.
- Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
- Audited New England sales performance and data trends to improve underperforming areas.
- Profiled, targeted and prospected territory within and beyond existing customer base.
- Facilitated remarkable results through strategic leadership and sales expertise.
- Sold Energy and service lines across New England region.
- Increased sales impact and effectiveness, tracking metrics and marketing investments to implement continuous improvements or change management.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Saved costs by effectively negotiating vendor prices, terms of sales and service agreements.
- Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
- Held weekly one-on-one meetings to review performance, set goals and provide customized coaching.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Maintained sales processes involving technical and commercial responses to customers, consultants and colleagues.
- Actualized strategies to continuously improve customer service, company or brand visibility and product/service provided.
- Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
- Developed and significantly grew New England territory over three months.
- Positively impacted business and retail functions through delivery of 7+ educational events per year.
- Leveraged trends in customer industries and marketplaces to develop value-added solutions and approaches.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
- Supervised 60 employees to ensure optimal productivity to drive client retention.
- Managed sales transactions with revenue stream of $2.6 annually.
- Supervised and trained 60 employees on successful selling techniques.
- Reduced process lags, identifying, hiring and training top talent on sales strategies, best practices and protocol.
- Oversaw inventory purchases and sales contracts to keep records current and compliant.
- Reviewed regional markets and designed lists of potential customers to effectively assign to team of 60 employees.
- Addressed sales performance issues through training and counseling, resulting in 30% annual sales increase.
- Prepared effective tiemframe budgets using Salesforce, resulting in 3% decrease in spending.
- Managed and coached sales teams of up to 60 , including training, goal setting and evaluation.
- Managed revenue strategies, sales and customer engagement tactics, increasing client base 20%.
- Improved profitability by developing pipeline utilizing multiple marketing channels and sales strategies.
- Hired and motivated 20-member sales team achieving over $2.6m in new sales per year.
- Met with other account supervisorss on a weekly basis basis to discuss techniques for overcoming objections and closing deals.
- Introduced Salesforce into daily procedures to streamline tasks, resulting in increase in sales.
TextTech | City , STATEProject Manager06/2019 - 01/2020
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Developed new analytics tool to allow senior management to understand impact of each project.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
- Produced status reports for customers and senior management.
- Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
- Inspired team members by fostering positive environment and boosting employee confidence.
- Outlined work plans, assessed resources and determined timelines for projects.
- Brought in additional project personnel and resources to meet demands.
- Established key issues in need of resolution and project performance metrics to set planning objectives.
- Devised implementation plans, including cost-benefit and ROI analyses.
- Delivered updates and managed inquiries for delivery of quality products and services.
- Trained and coached key team members on production techniques to establish expectations and comply with quality guidelines.
- Focused on product value to decrease waste and boost customer satisfaction.
- Met project benchmarks while reducing costs through introduction of enhanced implementation strategies.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Updated project plans based on changing objectives, specifications and staff availability.
- Managed day-to-day storage equipment administration to promote optimal system asset application.
- Oversaw labor and crew management, project milestone completion and quality of work performed.
- Saved costs by establishing and cultivating vendor relations to resolve site issues.
- Assisted in raising capital for new projects.
- Improved advertising initiatives by executing social media and digital marketing campaigns.
- Supervised crew to facilitate top quality and achievement of project milestones.
NY Skyline Promotions | City , STATEAccount Manager Supervisor04/2017 - 12/2019
- Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
- Trained associates on cross-selling and relationship-building techniques.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Created and directed sales team training and development programs.
- Planned and developed strategies to increase sales and territory.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Education and Training
Central Arizona College | City, StateAssociate of Science in Radiologic Technology05/2020
Higley High School | City, StateHigh School Diploma05/2015
Additional Information
I am high functioning autistic but very intellegent and well educated. I have a GPA of 3.2.
I DO NOT do work as a sales team member. I manage and or supervise.
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Resume Overview
School Attended
- Central Arizona College
- Higley High School
Job Titles Held:
- Account Manager Supervisor
- Project Manager
Degrees
- Associate of Science in Radiologic Technology
High School Diploma
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