LiveCareer-Resume

account manager remote resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Hardworking Account Manager with over 10 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Dedicated and successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Opportunities Identification
  • Verbal and Written Communication
  • Problem-Solving
  • Account Management
  • Relationship Building
  • Managing Advertising Packages
  • Sales Techniques
  • Data Analytics
Experience
Account Manager (Remote), 01/2010 to Current
BroadlumeNew York, NY,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Negotiated contracts and closed agreements to maximize profits.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Marketing Manager, 01/2023 to 09/2023
Civco Medical SolutionsCoralville, IA,
  • Worked with management team to oversee and monitor marketing strategy.
  • Developed social media marketing strategies to help brand company and increase sales.
  • Managed creation of marketing materials, collateral and sales support tools.
  • Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
  • Tracked, analyzed and reported on marketing program results.
  • Prepared monthly sales reports to document sales volumes, potential sales and areas of proposed client base expansion.
  • Delivered compelling sales presentations to demonstrate expert product knowledge.
  • Evaluated and reported on campaign performance to relevant stakeholders and leadership across organization.
  • Planned advertising campaigns for online, print and other mediums.
  • Developed marketing strategies based on corporate objectives and market trends.
  • Supervised creation of marketing materials and collateral.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Coordinated marketing events for showcasing product and service offerings.
  • Prepared marketing campaign budgets with finance personnel.
  • Created marketing policies and procedures, evaluating and revising to maximize team efforts.
Customer Director Manager, 06/2006 to 12/2009
Service SourceLorton, VA,
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries from clients and department team members.
  • Consulted with customers to resolve service and billing issues.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • Answered inbound calls, chats and emails to facilitate customer service.
Sales and Marketing Specialist, 01/1999 to 01/2002
Dogus OtomotivCity, STATE,
  • Assisted salesforce with customer leads and follow up to build constant contact.
  • Developed positive relationships with new and existing customers, leading to increased sales opportunities.
  • Handled customer inquiries promptly and efficiently, serving as point-of-contact between teams and departments for consistency.
  • Performed data entry and market research and maintained databases.
  • Analyzed competitors' marketing campaigns for insights to gain attention and sales for clients.
  • Consolidated and prepared monthly sales reports for each department to track performance versus budget.
  • Performed regular research on target audience's wants, needs and purchasing patterns.
  • Created CRM software tracking and analysis reports, training new employees on software programs.
  • Coordinated preparation and shipping of sales kits, welcome packages and gifts for customer outreach.
  • Listened to customer needs to identify and recommend best products and services.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Posed as models for advertising, artistic creation and display of goods.
  • Produced sales documents, finalized deals and filed records.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education and Training
Bachelor of Science: Economics, Expected in 06/1998 to Hacettepe Univerity - Ankara,
GPA:
Languages
English:
Full Professional
Negotiated:
Turkish:
Native/ Bilingual
Negotiated:
Activities and Honors
  • Member, Alumni Association
  • Member, Hacettepe University Economics Alumni
  • Board Member Swim Team
  • Volunteer nonprofit organizations

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Resume Overview

School Attended

  • Hacettepe Univerity

Job Titles Held:

  • Account Manager (Remote)
  • Marketing Manager
  • Customer Director Manager
  • Sales and Marketing Specialist

Degrees

  • Bachelor of Science

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