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Account Manager, Preferred Accounts Resume Example

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ACCOUNT MANAGER, PREFERRED ACCOUNTS
Summary

Organized team-leader with more than 20 years of Supervisor experience providing detailed hands-on corporate leadership. Knowledgeable in recruiting staff and handling customer complaints. Able to create and implements effective operating procedures to exceed company expectations.

Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills, successful at handling high account volumes and tough customers.

Ambitious with proven history of productivity, customer satisfaction, skilled in conflict resolution. Dedicated to superb client services.

Attentive with over 5 years in account management positions for 3PL companies. Focused and enthusiastic with expertise nurturing client relationships, with either new or established accounts. Extensive knowledge of [Industry] practices and [Product or Service].

Strategic individual with strong interpersonal skills and proficiency in [Software]. Exceptionally talented at cultivating and capturing new business.

Creative and engaging Account Manager bringing [Number] years' dynamic and diverse management experience in large-scale in [Industry]. Accomplished in demonstrating essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions, marketing and [Skill]. Visionary leader adept in aligning organizational business goals with quality work to achieve consistent success.

Results-driven professional effective in turning problematic customer accounts into ongoing, lucrative contracts. Looking for an Account Executive position where hard work and dedication will be highly valued.

Focused Account Executive proudly offering a background in lead generation and efficiently resolving customer issues. Courteous and cordial with the desire to increase business opportunities through outstanding marketing initiatives, effective communication skills and a dedication to customer service.

Strategic-thinking [Job Title] with [Number] years of experience in cultivating partnerships, retaining top accounts and growing profit channels. Passionate leadership professional with expertise in expanding network connections, persuasively introducing products and implementing pricing strategies. Results-oriented team builder with extensive knowledge of [Software].

Skills
  • Strategic Planning
  • Project Management
  • Order processing
  • Issue resolution
  • Employee mentoring
  • Customer Service
  • Staff development/training
  • Account management
  • Cross-functional collaboration
  • Excellent communication skills
  • Internet savvy
  • Strong lead development skills
  • Customer relationships
  • Goal-oriented
Experience
AP ExpressChampion Logistics GroupIrwindale, CAAccount Manager, Preferred Accounts10/2018 to 03/2020

Recognized leader in industry by managing multiple accounts and providing high level of customer care.

  • Created, guided and executed projects through sales, staff and design management to point of completion.
  • Maintained strong understanding of competitors mission, offerings and presence in assigned territory.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
  • Designed timelines for services to customers and alerted them of changes or updates frequently to uphold satisfaction.
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Managed budgeting, forecasting and performance for all accounts.
  • Saved costs by negotiating product prices and equalizing freight rates.
  • Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties.
  • Improved productivity by overseeing and supporting account management team.
  • Adjusted financial schedules and prices by applying supply management department cost information.
  • Streamlined operational efficiencies by developing customer service protocols and standards.
  • Alleviated costs by negotiating product prices and equalizing freight rates.
  • Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
  • Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
  • Achieved cooperative and positive communications with clients which fostered and led to many successful projects.
  • Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Developed relationships with multiple clients and provided individualized customer service to maintain longevity of accounts.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Maintained compliance with export guidelines and international standards.
All County Environmental and RestorationAnaheim, CARestoration Supervisor10/2017 to 09/2018
  • Inspected completed restoration to ensure conformance to standards.
  • Provided restoration services for structures that have been damaged by fire, mold, water, and weather.
  • Executed new strategies to foster better customer service and promote positive and engaging environment for all.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
Capay OrganicVernon, CAShipping & Receiving Supervisor03/2015 to 09/2017
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Obtained required documentation to move cargo onward.
  • Received, processed and reshelved returned products to facilitate accurate inventory.
  • Reviewed and followed pick sheets to prepare, pack and scan orders.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Input weights, charges, discrepancies and other data in computer system.
  • Tagged and stored product inventory in correct areas and locations.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Maintained productivity goals by organizing and transferring incoming shipments using proper equipment.
  • Utilized all sources to organize and maintain shipment records and data.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Promoted improvements in process efficiency and productivity.
Education and Training
Some College (No Degree):Business Administration And ManagementRio Hondo College, Whittier, CA
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Resume Overview

Companies Worked For:

  • AP ExpressChampion Logistics Group
  • All County Environmental and Restoration
  • Capay Organic

School Attended

  • Rio Hondo College

Job Titles Held:

  • Account Manager, Preferred Accounts
  • Restoration Supervisor
  • Shipping & Receiving Supervisor

Degrees

  • Some College (No Degree) : Business Administration And Management

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