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Account Manager/Office Associate Resume Example

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ACCOUNT MANAGER/OFFICE ASSOCIATE
Professional Summary

Competent Accounts Receivable Specialist bringing 8 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.

Skills
  • Bookkeeping
  • Accurate payment posting
  • Multitasking abilities
  • Troubleshooting
  • Computer skills
  • Excellent work ethic
  • Teamwork
  • Detail-oriented
  • Verbal and written communication
  • Interpersonal Communication
  • Organization and Time management
  • Relationship-Building
  • First Aid/CPR
Work History
Account Manager/Office Associate, 01/2020 to Current
Company Name – City, State
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Worked with Office Manage and assisted Sales Associates to properly apply customer remittances.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Completed all paperwork, recognizing any discrepanciesand addressing them in timely fashion.
  • Developed and maintained courteous and effective working relationships.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Handled all incoming business and client requests for information.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered average of 20 to 75 calls per 8 hr. work day to take customer orders, messages or redirect calls to appropriate colleagues.
Waste Management Specialist, 12/2019 to 01/2020
Company Name – City, State
  • Spearheaded safe and efficient handling and disposal of environmental waste.
  • Informed health professionals, property owners and public about harmful properties and related problems of water pollution and contaminated wastewater.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Worked flexible hours; night, weekend, and holiday shifts.
Professional School Bus Driver, 09/2006 to 12/2019
Company Name – City, State
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Obeyed federal, Texas and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
Commercial Cleaning Service, 2010 to 2016
Company Name – City, State
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Kept building entryway glass clean and polished for professional presentation.
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Cleaned building floors by sweeping, mopping and scrubbing floors.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
Education
High School Diploma: 05/1996
C E Ellison High School - City, State

Letter in 3 Sports

  • Coursework was advanced classes
Some College (No Degree): Certificate in Pay-Train And Office Manage SkillsTemple College - City, State
Additional Information

Cashier handling large amounts of money in a bus station for 3 years as a ticket agent. Customer Service : routing people and packages all over the United State connecting numerous bus companies schedules, providing a smooth and seamless travel and delivery. At the end of each day, cash draw would be balanced to sales and deposit to bank made.

Certifications
  • Certification of Completion: Pay-Train which included Office programs : MS Excel, MS Word, and Power Point - Ranked in Top 10% of Class
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Resume Overview

School Attended

  • C E Ellison High School
  • Temple College

Job Titles Held:

  • Account Manager/Office Associate
  • Waste Management Specialist
  • Professional School Bus Driver
  • Commercial Cleaning Service

Degrees

  • High School Diploma : 05/1996
    Some College (No Degree) : Certificate in Pay-Train And Office Manage Skills

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