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account manager marketing coordinator resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Talented Account Manager/ Marketing Coordinator proficient in customer relations, sales and marketing. Demonstrated strong track record of success in highly competitive market setting. High-level sales cycle knowledge and excellent communications skills enabled achievement of challenging goals. Pursuing an Account Manager role where hard work and dedication will be highly valued.

Skills
  • National accounts
  • Cost reviewing
  • New account creation
  • Order management
  • ERP Systems (Syteline, Zoho, Salesforce, Qlik)
  • Data Analytics
  • SEO
  • Prioritizing workflows
  • Business development and planning
  • Lead prospecting
  • Checking quotes
  • Coordinating documents
  • Market forecasting
  • Brand Management
  • Tradeshows
  • Social Media Platforms
  • Social Media Marketing
  • Target Market
  • Social Media Campaign
  • Web Development
  • Invoice processing
Work History
Account Manager /Marketing Coordinator, 11/2019 to Current
Computacenter PlcAtlanta, GA,
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Introduced new processes to improve account and market tracking, increasing company revenue quarterly.
  • Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Contributed to annual revenue by selling services, product recommendations and developing new accounts.
  • Recommends products, quotes, negotiates pricing, and closes deals
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and customer payment terms.
  • Increased longevity of key, strategic and new accounts by providing individualized customer service and developing relationships with account holders.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Planned and coordinated attendees for trade shows including logistics creatives and shipment of materials.
  • Coordinated creation and deployment of videos, social media posts and other marketing collateral.
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.
  • Proofread marketing documentation to check for spelling, grammar and syntax errors.
  • Diversified and enhanced website pages and social media platforms to boost reach.
  • Built new materials libraries with fresh imagery, copy and graphics to enhance marketing campaigns.
  • Tracked and reported on marketing campaign responses.
Customer Operations Manager, 04/2018 to 11/2019
SandvikBallston Spa, NY,
  • Interacted well with our Quality, Manufacturing to build connections and nurture relationships with customers..
  • Receives purchase orders, checks for pricing accuracy, corrects discrepancies, enter orders into Syteline ERP, and confirms orders with order confirmations
  • Assists the Sales team with order estimates or pricing inquiries as necessary
  • Responsible for all export documentation, shipping information accuracy (weights and dimensions), required certifications of origin and authenticity
  • Receives and investigates customer complaints with Quality team
  • Collaborates closely with shipping and logistics team in arranging shipping, tracking orders, and correcting issues arising from shipment
  • Identifies pricing issues to Sales team and makes recommendations based on order history and comparable situations
  • Solves problems and answers questions from customers related to orders or order issues; Engages experts when required
  • Uses and maintains Zoho database of prospects and accounts
  • Advises manufacturing of order requirements and shipping details
  • Consistently and professionally delivers excellence and superior customer service to each and every customer
  • Responsible for accurately processing and delivering customer invoices
  • Invoicing
Account Manager, 11/2017 to 04/2018
Microsoft CorporationWenatchee, WA,
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • In charge of designated territory which includes maintaining a relationship with current customers but also trying to bring in new business.
  • Duties also include billing, financial reporting and customer service. Focusing on products in the Kodak Moments Business Unit of Kodak Alaris.
  • Assisted with customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Business Support , 10/2015 to 10/2017
Kodak AlarisCity, STATE,
  • Documented, analyzed and modeled financial data for use in business planning.
  • Supported special financial and business projects with administrative assistance.
  • Maintained smooth back-office functions to promote efficient business operations.
  • Oversaw process improvement initiatives.
  • Developed monthly reports.
  • Streamlined workflow.
  • Anticipated and prepared required materials for meetings.
  • Reduced errors in accounting and financial reporting by modifying current processes.
  • Reduced office expenses by finding smarter more efficient processes for both sales and financial reporting.
Education
Associate of Science: Marketing , Expected in 05/2017 to Saint John Fisher College - Rochester, NY
GPA:

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Resume Overview

School Attended

  • Saint John Fisher College

Job Titles Held:

  • Account Manager /Marketing Coordinator
  • Customer Operations Manager
  • Account Manager
  • Business Support

Degrees

  • Associate of Science

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