Account Manager Resume Example Euromonitor

ACCOUNT MANAGER

Education

MBA: MarketingExpected in 2021Bentley UniversityCity, United States

Bachelor of Science: Business Administration2019Salem State UniversityCity, State, United States

Experience

Research Intern06/2020 to 08/2020EuromonitorOrlando , FL

Wrote “The Perfect Storm:Mid-Tier Higher Educational Leadership & Institutional Challenges Pre and Early Stage Covid 19” written by Joseph Weiss, Nader Asgary, and Cindy Wu.
Conducted industry research for higher education and analyzed the trends and data
Created tables and graphs based on data found

Account Manager06/2019 to 08/2019Fidelity National Information ServicesOakland , CA

Developed relationships with clients and provided individualized customer service to maintain longevity of accounts
Exceeded department expectations for productivity and accuracy levels earning top 2 spot in phone time after first month in company
Established alliance with 4 new clients in first month
Established 10 new accounts in less than 3 months, with pending profit of over $5,000
Secured sales by providing recommendations to promote brand effectiveness and product benefits
Cultivated relationships with clients to accurately quote pricing and terms which achieved customer objectives
Monitored trends in customer industries and marketplaces to shape sales methods
Maintained strong understanding of competitors mission, offerings and presence in assigned territory
Identified potential customers and evaluated market potential
Managed existing portfolio and potential leads using Salesforce
Optimized profitability by developing pipeline of over 150 prospects using multiple research, referral and sales strategies
Identified business prospects through cold calling, networking, marketing and database leads
Utilized lead generating methods averaging 90 cold calls per day

Intern - marketing, finance, and sales06/2018 to 01/2019The Kessler CollectionCelebration , FL

Created financial model on Excel to calculate gross and net revenues for year
Gathered data from financial model to conduct A/B split test
Created 2019 budget to bring highest return on investment alongside Finance Director
Collaborated with third party agency to create Medicare/Medicaid flashcard template
Analyzed data and charts from different portals for Marketing Director to present
Attended weekly phone conference calls with third party agency to design employee web portal
Attended bi-weekly phone conference calls with Zone Analysts to provide updates within company and collect feedback
Approached different managers to assist with miscellaneous tasks

Front Office Supervisor03/2017 to 06/2018The Kessler CollectionCharleston , SC

Program Coordinator increasing company "upgrades" revenue by $2000 in first month compared to last year's numbers
Generated over $8,000 more revenue from 2016 in 2017 leading team as program coordinator
Increased sales by 17% over two-year period as Guest Experience Specialist and personalized guest stays meeting unique needs and promoting brand loyalty
Communicated to team with up-to-date operational information in highly dynamic environment
Ran monthly Front Desk meetings as main speaker
Responded to and resolved guest complaints received through guest service portals
Supervised team of over 15 employees
Routinely helped over 350 guests each day in high-volume hotel
Delegated team tasks based upon each front desk agent's skill level and knowledge, which improved accuracy and productivity by 50%
Translated management directives into actionable mandates for front-line staff
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands

Front Office Supervisor12/2014 to 02/2017Four Points By Sheraton Boston Logan Airport HotelCity , STATE

Created PowerPoint presentations used for business development which increased employee productivity and reduced errors by more than 50%
Developed Excel spreadsheet to track front office inventory/packages/vendors
Delegated tasks to multiple employees while maintaining efficient workplace atmosphere
Investigated and resolved customer complaints in timely and empathetic manner
Managed department schedules to maximize coverage during peak hours

Activities and Honors

Volunteered for Highlands Coalition of Lynn to create and distribute brochures which addressed ballot questions to raise awareness on voting rights and provide better understanding of what ballot questions meant
Won employee of month at The Westin Waltham-Boston Hotel in September 2017 for manner of handling bomb threat during shift and being only manager on duty (ability to remain calm)
Entered on Dean's list at Salem State University for Fall '17, Spring '18, Fall '18 and Spring '19 semesters.
Recognized by managers for enrolling most guests to be part of Starwood Preferred Guest program for quarter in 2015.
Recognized by upper management for handling solo night shift with power outage and no internet connection, checking in all guests with only paper work in front while maintaining customer satisfaction.
Recognized by upper management for staying until 3 am (3 hours past shift) on sold-out night with number of maintenance issues to be resolved to ensure all arriving guests would have a place to stay. I resolved all hotel issues while night shift front desk agent watched the desk.

Skills

Resume Overview

School Attended

Job Titles Held:

Degrees

MBA : Marketing Expected in 2021
Bachelor of Science : Business Administration 2019