LiveCareer-Resume

account manager resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Education
MBA: Marketing, Expected in 2021
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Bentley University - Waltham, MA,
GPA:
Status -
Bachelor of Science: Business Administration, Expected in 2019
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Salem State University - Salem, MA
GPA:
Status -
Experience
Research Intern, 06/2020 - 08/2020
Euromonitor Orlando, FL,
  • Wrote “The Perfect Storm:Mid-Tier Higher Educational Leadership & Institutional Challenges Pre and Early Stage Covid 19” written by Joseph Weiss, Nader Asgary, and Jessica Claire. 
  • Conducted industry research for higher education and analyzed the trends and data
  • Created tables and graphs based on data found
Account Manager, 06/2019 - 08/2019
Fidelity National Information Services Oakland, CA,
  • Developed relationships with clients and provided individualized customer service to maintain longevity of accounts
  • Exceeded department expectations for productivity and accuracy levels earning top 2 spot in phone time after first month in company
  • Established alliance with 4 new clients in first month
  • Established 10 new accounts in less than 3 months, with pending profit of over $5,000
  • Secured sales by providing recommendations to promote brand effectiveness and product benefits
  • Cultivated relationships with clients to accurately quote pricing and terms which achieved customer objectives
  • Monitored trends in customer industries and marketplaces to shape sales methods
  • Maintained strong understanding of competitors mission, offerings and presence in assigned territory
  • Identified potential customers and evaluated market potential
  • Managed existing portfolio and potential leads using Salesforce
  • Optimized profitability by developing pipeline of over 150 prospects using multiple research, referral and sales strategies
  • Identified business prospects through cold calling, networking, marketing and database leads
  • Utilized lead generating methods averaging 90 cold calls per day
Intern - marketing, finance, and sales, 06/2018 - 01/2019
The Kessler Collection Celebration, FL,
  • Created financial model on Excel to calculate gross and net revenues for year
  • Gathered data from financial model to conduct A/B split test
  • Created 2019 budget to bring highest return on investment alongside Finance Director
  • Collaborated with third party agency to create Medicare/Medicaid flashcard template
  • Analyzed data and charts from different portals for Marketing Director to present
  • Attended weekly phone conference calls with third party agency to design employee web portal
  • Attended bi-weekly phone conference calls with Zone Analysts to provide updates within company and collect feedback
  • Approached different managers to assist with miscellaneous tasks
Front Office Supervisor, 03/2017 - 06/2018
The Kessler Collection Charleston, SC,
  • Program Coordinator increasing company "upgrades" revenue by $2000 in first month compared to last year's numbers
  • Generated over $8,000 more revenue from 2016 in 2017 leading team as program coordinator
  • Increased sales by 17% over two-year period as Guest Experience Specialist and personalized guest stays meeting unique needs and promoting brand loyalty
  • Communicated to team with up-to-date operational information in highly dynamic environment
  • Ran monthly Front Desk meetings as main speaker
  • Responded to and resolved guest complaints received through guest service portals 
  • Supervised team of over 15 employees
  • Routinely helped over 350 guests each day in high-volume hotel
  • Delegated team tasks based upon each front desk agent's skill level and knowledge, which improved accuracy and productivity by 50%
  • Translated management directives into actionable mandates for front-line staff
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
Front Office Supervisor, 12/2014 - 02/2017
Four Points By Sheraton Boston Logan Airport Hotel City, STATE,
  • Created PowerPoint presentations used for business development which increased employee productivity and reduced errors by more than 50%
  • Developed Excel spreadsheet to track front office inventory/packages/vendors
  • Delegated tasks to multiple employees while maintaining efficient workplace atmosphere
  • Investigated and resolved customer complaints in timely and empathetic manner
  • Managed department schedules to maximize coverage during peak hours
Activities and Honors
  • Volunteered for Highlands Coalition of Lynn to create and distribute brochures which addressed ballot questions to raise awareness on voting rights and provide better understanding of what ballot questions meant
  • Won employee of month at The Westin Waltham-Boston Hotel in September 2017 for manner of handling bomb threat during shift and being only manager on duty (ability to remain calm)
  • Entered on Dean's list at Salem State University for Fall '17, Spring '18, Fall '18 and Spring '19 semesters.
  • Recognized by managers for enrolling most guests to be part of Starwood Preferred Guest program for quarter in 2015.
  • Recognized by upper management for handling solo night shift with power outage and no internet connection, checking in all guests with only paper work in front while maintaining customer satisfaction.
  • Recognized by upper management for staying until 3 am (3 hours past shift) on sold-out night with number of maintenance issues to be resolved to ensure all arriving guests would have a place to stay. I resolved all hotel issues while night shift front desk agent watched the desk.  
Skills
  • Sales
  • Microsoft Office proficiency
  • Project management
  • Forecasting and planning
  • Fluent in English and Chinese
  • Team management and leadership skills
  • Data collection and analysis
  • Strong interpersonal skills
  • Business negotiation
  • Account management
  • Relationship building
  • Salesforce expertise
  • Excellent communication skills
  • Basic SPSS skills
  • Basic Bloomberg terminal skills

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Resume Overview

School Attended

  • Bentley University
  • Salem State University

Job Titles Held:

  • Research Intern
  • Account Manager
  • Intern - marketing, finance, and sales
  • Front Office Supervisor
  • Front Office Supervisor

Degrees

  • MBA
  • Bachelor of Science

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