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Account Manager Resume Example

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ACCOUNT MANAGER
Education
MBA: FinanceExpected in 2021Bentley UniversityWaltham, MA, United States
Bachelor of Science: Business Administration2019Salem State UniversitySalem, MA, United States
Summary

Account Manager with proven history of increasing revenue, productivity and customer satisfaction. Strategic individual with strong interpersonal skills and proficiency in Salesforce. Bilingual and effective at maximizing repeat business opportunities with relationship-building skills while bringing in new clients. Expertise in prospecting, account development and relationship selling.

Experience
Account Manager06/2019 to 08/2019Barton Associates | Locum Tenens ExpertsPeabody, MA
  • Developed relationships with clients and provided individualized customer service to maintain longevity of accounts
  • Exceeded department expectations for productivity and accuracy levels earning top 2 spot in phone time after first month in company
  • Established alliance with 4 new clients in first month
  • Established 10 new accounts in less than 3 months, with pending profit of over $5,000
  • Secured sales by providing recommendations to promote brand effectiveness and product benefits
  • Cultivated relationships with clients to accurately quote pricing and terms which achieved customer objectives
  • Monitored trends in customer industries and marketplaces to shape sales methods
  • Maintained strong understanding of competitors mission, offerings and presence in assigned territory
  • Identified potential customers and evaluated market potential
  • Managed existing portfolio and potential leads using Salesforce
  • Optimized profitability by developing pipeline of over 150 prospects using multiple research, referral and sales strategies
  • Identified business prospects through cold calling, networking, marketing and database leads
  • Utilized lead generating methods averaging 90 cold calls per day
Intern - marketing, finance, and sales06/2018 to 01/2019Shire| Biotech company for rare diseasesCambridge, MA
  • Created financial model on Excel to calculate gross and net revenues for year
  • Gathered data from financial model to conduct A/B split test
  • Created 2019 budget to bring highest return on investment alongside Finance Director
  • Collaborated with third party agency to create Medicare/Medicaid flashcard template
  • Analyzed data and charts from different portals for Marketing Director to present
  • Attended weekly phone conference calls with third party agency to design employee web portal
  • Attended bi-weekly phone conference calls with Zone Analysts to provide updates within company and collect feedback
  • Approached different managers to assist with miscellaneous tasks
Front Office Supervisor03/2017 to 06/2018Westin Waltham-Boston HotelWaltham, MA
  • Program Coordinator increasing company "upgrades" revenue by $2000 in first month compared to last year's numbers
  • Generated over $8,000 more revenue from 2016 in 2017 leading team as program coordinator
  • Increased sales by 17% over two-year period as Guest Experience Specialist and personalized guest stays meeting unique needs and promoting brand loyalty
  • Communicated to team with up-to-date operational information in highly dynamic environment
  • Ran monthly Front Desk meetings as main speaker
  • Responded to and resolved guest complaints received through guest service portals 
  • Supervised team of over 15 employees
  • Routinely helped over 350 guests each day in high-volume hotel
  • Delegated team tasks based upon each front desk agent's skill level and knowledge, which improved accuracy and productivity by 50%
  • Translated management directives into actionable mandates for front-line staff
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
Front Office Supervisor12/2014 to 02/2017Four Points By Sheraton Boston Logan Airport HotelRevere, MA
  • Created PowerPoint presentations used for business development which increased employee productivity and reduced errors by more than 50%
  • Developed Excel spreadsheet to track front office inventory/packages/vendors
  • Delegated tasks to multiple employees while maintaining efficient workplace atmosphere
  • Investigated and resolved customer complaints in timely and empathetic manner
  • Managed department schedules to maximize coverage during peak hours
Activities and Honors
  • Volunteered for Highlands Coalition of Lynn to create and distribute brochures which addressed ballot questions to raise awareness on voting rights and provide better understanding of what ballot questions meant
  • Won employee of month at The Westin Waltham-Boston Hotel in September 2017 for manner of handling bomb threat during shift and being only manager on duty (ability to remain calm)
  • Entered on Dean's list at Salem State University for Fall '17, Spring '18, Fall '18 and Spring '19 semesters.
  • Recognized by managers for enrolling most guests to be part of Starwood Preferred Guest program for quarter in 2015.
  • Recognized by upper management for handling solo night shift with power outage and no internet connection, checking in all guests with only paper work in front while maintaining customer satisfaction.
  • Recognized by upper management for staying until 3 am (3 hours past shift) on sold-out night with number of maintenance issues to be resolved to ensure all arriving guests would have a place to stay. I resolved all hotel issues while night shift front desk agent watched the desk.  
Skills
  • Sales
  • Microsoft Office proficiency
  • Project management
  • Forecasting and planning
  • Fluent in English and Chinese
  • Team management and leadership skills
  • Strong interpersonal skills
  • Business negotiation
  • Account management
  • Relationship building
  • Salesforce expertise
  • Excellent communication skills
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Resume Overview

Companies Worked For:

  • Barton Associates | Locum Tenens Experts
  • Shire| Biotech company for rare diseases
  • Westin Waltham-Boston Hotel
  • Four Points By Sheraton Boston Logan Airport Hotel

School Attended

  • Bentley University
  • Salem State University

Job Titles Held:

  • Account Manager
  • Intern - marketing, finance, and sales
  • Front Office Supervisor

Degrees

  • MBA : Finance Expected in 2021
    Bachelor of Science : Business Administration 2019

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