Creative and engaging Area Manager bringing ten years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative program management and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Skills
Customer relationship management
Financial and cash flow analyses
Recruitment and hiring
Training and talent development
Event planning
Menu planning
Quality assurance & food safety
Strategic outreach
Budget preparation
Multidisciplinary collaboration
Multi-unit operations management
Nutritional health
Personalized coaching
Program leadership
Experience
Area Manager, 03/2022 to Current Astronics Corporation – Kent, WA,
Supervised employees across six locations to ensure optimal productivity.
Evaluated schedules, orders and forecasts to plan processes and meet timetables.
Supervised business functions, employee staffing, customer retention and financial accountability for stores.
Revitalized underperforming teams and transformed profitability and productivity through targeted training.
Worked with direct reports to develop and implement action plans, improving operating results.
Account Manager, 02/2020 to 02/2022 Main Event Entertainment – Brownsville, TX,
Managed vendor relationships across three east coast markets (Atlanta, Boston and Washington, D.C.)
Audited and identified high-quality vendors across several markets based on perceived value to our platform.
Managed vendor relations through strategic initiatives which enhanced operational efficiency and profitability.
Leveraged industry trends in the Food & Beverage sector to help shape value-added solutions and approaches to improve client and vendor relationships.
Coached vendors post-onboarding to maintain timeliness and excellence in performance and service standards. Maximized relationships with new and old vendors alike to ensure mutual trust and respect.
General Manager, 01/2018 to 12/2019 Main Event Entertainment – Grand Prairie, TX,
Hired and trained over 30 employees for our new store openings while implementing training programs to increase profitability and sales by 35%.
Oversaw the execution of all catering orders and events.
Identified training gaps by creating audits to monitor the productivity of each restaurant.
Utilized guest feedback to implement and streamline procedural changes to improve the guest experience for each restaurant.
Prepared biweekly reviews and team meetings of store operations illustrating financial data to improve profitability and performance.
Liaison with executive and ownership team to assist in the development of strategic plans for operational activity.
General Manager, 09/2015 to 11/2017 Bloomin' Brands, Inc. – Newtown Square, PA,
Managed three locations in the Boston and Cambridge area with escalating annual and projected sales by cultivating professional development plans for all employees.
Successfully staffed and trained 45 front-of-house employees for the Harvard Square grand opening by advocating a more thoughtful and personalized approach during employment orientations.
Increased sales at the Broadway location by 53% for quarter 1 and 2 of fiscal year 2016 by executing store specific plans of action, enhancing the customer experience, generating key performance indicators, and improving employee satisfaction and retention.
Revised training documents to strengthen product knowledge while complying with company standards and customer service expectations.
Prepared Daily Sales reports through POS systems (Toast) and built employee schedules to adhere to store budget and labor projections via Schedulefly.
Delivered and implemented staff engagement, gender diversity and cultural programs alongside a robust reporting tool, improving operational quality.
Shift Manager, 07/2013 to 09/2015 Company Name – City, State,
Specialized in waste reduction through the application of LEAN Thinking principles
Created a robust and sustainable repeat customer base through entirely personalized service
Developed and trained over 30 new hires including elevated management to comply with company guidelines
Assess inventory needs; analyzed reports to inform in-the-moment decisions
Contributed ideas, thoughts, and solutions that resulted in increased productivity, higher retention, and improved operations
Enhanced operations and boosted efficiency through employee training and coaching, as well as the creation of day-to-day work schedules and assignments
Education and Training
Certificate: Stress Management, Expected in 04/2023 University of New Hampshire - Durham, NH GPA:
Certificate: Hormone Health , Expected in 02/2023 Institute of Integrative Nutrition - New York, NY, GPA:
Certificate: Plant-Based Nutrition , Expected in 01/2023 Cornell University - Ithaca, NY GPA:
Advanced Certificate : Coaching Intensive Practicum 2.0, Expected in 01/2022 Institute of Integrative Nutrition - New York, NY, GPA:
Certificate : Holistic Health And Wellness Coaching, Expected in 09/2020 Health Coach Institute - Boise, ID, GPA:
Certificate: Event Planning, Expected in 02/2019 New York Institute of Art And Design - New York, NY, GPA:
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