LiveCareer-Resume

account manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Energetic, results-driven Sales and Education Executive with a proven record of success building strong relationships at all levels in order to consistently surpass sales goals. Creative, polished, detail-oriented professional with a demonstrated talent for devising and implementing innovative programs to drive consumer awareness and loyalty. Excellent ability to gain dominant market share and thwart competitive advances across large territories utilizing strong communication, strategic planning, staff development and marketing abilities. Proficient using MS Word, Excel, PowerPoint and other computer applications. Performance-oriented Sales Leader offering exceptional record of achievement over 15-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Skills
  • Business strategies
  • Coaching
  • Competitive
  • Clientele
  • Edge
  • Senior management
  • Hiring
  • Managing
  • Market Awareness
  • Mentor
  • Merchandising
  • Office Skills
  • Personnel
  • Recruitment
  • Seminars
  • Training programs
  • Business development and planning
  • Business networking
  • Sales funnel development
  • Order management
  • Lead Generation
  • Territory Management
  • Vendor management
  • Sales forecasting
  • Data Analysis
  • Public speaking
  • Sales expertise
  • Product and service sales
  • Goals and performance
  • Employee guidance
  • Database Management
  • Goals and Performance
  • Persuasive Negotiations
  • Business Strategies
  • Acquiring New Customers
  • Compliance Requirements
  • Staff Management
  • Social Media Intelligence
  • Monitor Industry Trends
  • Merchandising Proficiency
  • Trend Tracking
  • Regional Sales and Support
  • Customer Relationship Development
  • Site Visits
  • Serve Customers
  • Account Management
  • Business Development
  • Opportunities Identification
  • Verbal and Written Communication
  • Relationship Building
  • Strategic Account Planning
  • Acquisition and Retention Strategies
Experience
Account Manager, 10/2022 - Current
Benefitmall Inc. , ,
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
  • Oversaw new business development and customer servicing
  • Liaised between account holders and various departments
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Educated clients on new benefits and updated account information to maintain high standards of client services
  • Managed 20 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Renewed existing accounts by cementing trusting relationships with customers.
Sales and Education Executive, 09/2004 - 07/2020
Gmr Marketing , ,
  • Responsible for San Diego Market for, for the last 16 years, generating over $14.1 million in annual sales volume for the corporation
  • Manages recruitment, training and development of 75 Beauty Advisors, 18 Counter Managers and two Account Coordinators
  • Oversees stock integrity and interfaces regularly with the district merchants, store management, counter personnel, corporate offices and planners
  • Utilized expertise and coaching skills to develop many CMs to ACs and ACs to SEE/EE for the corporation as well as the retailers, finding talent and developing it is my #1 passion
  • Has coordinated multiple new store openings to achieve #1 ranking in many doors despite fierce competition
  • Effectively fulfilled role as Estee Lauder Mentor from 2006-2016, ensuring proper on-boarding of new SEE's
  • Continued mentorship throughout the first year of SEE's career
  • Ultimately resulted in 5 mentee's being promoted to senior management
  • Facilitated 8 successful openings of new Estēe Lauder installations within 6 months during the corporate merger of Robinsons- May and Macy's.
  • Maintain a competitive advantage by leading development of product launch strategies and raising brand awareness through special programs and events
  • Maneuvers well through change in order to keep the competitive edge while continuing to maintain strong relationships within the corporation and the retailers
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills
  • Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance
  • Developed curriculum and lesson plans to achieve sales objectives.
  • Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
Account Coordinator, 05/1999 - 10/2004
Macys Department Store , ,
  • Promoted to fulfill liaison role between buying office, retail stores, and Estēe Lauder with responsibility for training beauty advisors and managers as well as planning and managing retail events.
  • Liaised between customers and company in support of 3 account executives, coordinated client and supplier scheduling and processed complex projects through delivery.
  • Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
  • Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
  • Coached and developed beauty advisors on skills such as: Clientele System, Make-up application techniques, Appointment Booking, and Demonstrations
  • Conducted product seminars and implemented training programs to ensure capability of 70 personnel to achieve goals
  • Developed 10 beauty advisors to counter manager positions within the regions
  • Escalated issues to appropriate channels as necessary
  • Facilitated weekly status reports, project documentation and client billing
  • Liaised with internal teams to facilitate proper pre-and post-sales service.
  • Presented and promoted company's products and services to current and prospective customers and conveyed image of quality and integrity while generating sales.
Counter Manager, 05/1997 - 05/1999
Macys Department Store , ,
  • Hired to direct a group of Estēe Lauder Beauty Advisors responsible for $900,000 in annual sales
  • Prepared sales and commission reports, handled merchandising and coordinated retail events
  • Credited with consistently achieving double-digit increases to gain a competitive advantage and position Estēe Lauder as the top vendor within the store
  • Achieved the #1 ranking in the department for the first time in 10 years
  • Developed 2 beauty advisors to counter manager positions in the San Diego region
  • Gathered and analyzed sales and performance data to set and strategize on monthly departmental goals
  • Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff
  • Collaborated with Account Coordinator to plan and prepare for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations
  • Accomplishments
  • Supervised team of 75-100 staff members
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Collaborated with marketing team in the development of A Beautiful Start learning platform
  • Lead the BCRF fundraising for the Westcoast.
  • Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
  • Maintained records related to sales and placed special orders for desired items.
Education and Training
Bachelor of Arts: Art History, Expected in
-
SAN DIEGO STATE UNIVERSITY - San Diego, CA
GPA:
Status -
Associate of Arts: Fashion Merchandising, Expected in
-
Fashion Careers College - San Diego, CA
GPA:
Status -
Activities and Honors
American Marketing Association Toastmasters
Accomplishments
  • Talent Plus Certified
  • Excell
  • Word
  • PowerPoint
  • Emotional Intelligence 2.0
  • Licensed Insurance Agent
  • License# 4274129, 2/28/2023 exp2/28/2025

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Resume Overview

School Attended

  • SAN DIEGO STATE UNIVERSITY
  • Fashion Careers College

Job Titles Held:

  • Account Manager
  • Sales and Education Executive
  • Account Coordinator
  • Counter Manager

Degrees

  • Bachelor of Arts
  • Associate of Arts

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