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Account Manager Resume Example

Resume Score: 80%

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ACCOUNT MANAGER
Professional Summary

Engaging, competitive, and action oriented saleswoman seeking opportunities utilizing skills and experience in Accounting, Marketing, and Sales. Motivated by being pushed out of my comfort zone to explore new capabilities within myself. As a graduate of the Sales Leadership Program at Arkansas State University, I have trained with business professionals across the region to enhance a wide variety of business skills including strategic prospecting, rapport building, cold calling, and post-sales relationship management.

Work History
L&M Office Furniture- Account Manager
Tulsa, OK08/2020 - 12/2020
  • Managed a portfolio of accounts to achieve exceptional customer satisfaction by identifying client needs, repairing unavoidable obstacles, and closing the sale on average between 24-36 hours of initial contact.
  • Brought in, on average, 25 new accounts each month through prospecting and cold calling.
  • Trained in both outside and inside sales management through cold calling, networking, and rapport building.
  • Participated in Trade Show events to market new and existing products.
  • Established and maintained long-term relationships with existing and new clients by addressing problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Developed a personal Excel file to audit all client and sales information, pricing, lead times, and inventory counts.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Colton's Steakhouse and Grill- Waitress
Jonesboro, AR02/2017 - 03/2020
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Participated in charity events to raise money for the local fire and police department.
  • Took orders and directed morning/night operations with team members maintaining the highest level of customer satisfaction.
Drum-Line- Sales Intern
Stuttgart, AR06/2019 - 01/2020
  • Transmitted 50+ emails each day to follow up with and inform current and potential clients on special pricing, inventory, and new products.
  • Assisted senior sales staff and management in identifying potential weaknesses and offered improvement suggestions.
  • Proofread material before distributing it to the customer.
  • Worked hands on in production to create merchandise from scratch and ensure the most advanced product knowledge.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Helped to develop and cultivate new and existing client relationships.
Mack's Prairie Wings- Customer Service Representative
Stuttgart, Arkansas05/2013 - 12/2018
  • Identified customer needs in person and over the phone, clarified information by researching every issue and providing solutions/alternatives.
  • Worked as a liaison between the company and their current and potential clients by managing large quantities of inbound calls.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained a level headed and professional manner in a fast-paced environment.
  • Influenced repeat business through extensive product knowledge and a friendly demeanor.
  • Balance cash drawers at the beginning and end of every shift to assure accuracy.
Awards

● Global Leadership Distinction

○ Nominated by my professors and the Arkansas State University Creative Commons Staff for “going substantially above and beyond the normal expected role in a class or leadership position”.

● 1st Place - R.M. “Bob” Wood Live Sales Competition

○ Judged by professionals across the region on effectiveness in building a relationship, delivering product solutions, and completing a sale in under 90 seconds.

● 1st Place - Challenger Sales Institute Case Analysis

○ Judged by sales professionals across the US on efficiency in company-wide ethics, strategic prospecting, and marketing solutions.

Education
Arkansas State University Jonesboro05/2020Bachelor of Science: Marketing, Sales Leadership Emphasis
Arkansas State UniversityJonesboro12/2019Associate of Science: Accounting
Skills
  • Salesforce Certified
  • Quickbooks Certified
  • Account verification
  • Order management
  • Relationship building and management
  • Team Training
  • Territory Management
  • Cold calling skills
  • Prioritizing workflows
Organizations
  • Sales Leadership Program
  • Arkansas State University Sales Club
  • Arkansas State University Alumni Association
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Resume Overview

Companies Worked For:

  • L&M Office Furniture
  • Colton's Steakhouse and Grill
  • Drum-Line
  • Mack's Prairie Wings

School Attended

  • Arkansas State University

Job Titles Held:

  • Account Manager
  • Waitress
  • Sales Intern
  • Customer Service Representative

Degrees

  • Bachelor of Science : Marketing, Sales Leadership Emphasis
    Associate of Science : Accounting

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