account manager resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated account manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.

  • Business Development
  • Customer Service
  • Relationship Building
  • Verbal and Written Communication
  • Account Management
  • Problem-Solving
  • Issue Resolution
  • Employee Mentoring
  • Collections Expertise
  • Proactive and Self-Motivated
  • QuickBooks
  • Record Reconciliation
  • Data Entry and 10-Key
  • Bank Statement Reconciliation
  • Customer Relations
  • Financial Recordkeeping
  • Bill Payment and Recordkeeping
  • Accounts Receivable
  • Attention to Detail
03/2022 to 10/2022 Account Manager Aptiv | Carmel, IN,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Generated, mailed and monitored invoices.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Matched orders with invoices and recorded required information.
12/2020 to 02/2022 Customer Service Manager Schneider Electric | Kansas City, MO,
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
05/2018 to 12/2020 Bookkeeper Omni Hotels | New Orleans, LA,
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
  • Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Reconciled vendor statements to assist in monthly closings.
  • Documented transaction details to track and manage financial data.
04/2017 to 05/2018 Cashier Festival Foods | Menasha, WI,
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed sales transactions to prevent long customer wait times.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Worked closely with front-end staff to assist customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Expected in 10/2015 to to GED | Penn Commercial Business/Technical School, Washington, PA GPA:

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Resume Overview

School Attended

  • Penn Commercial Business/Technical School

Job Titles Held:

  • Account Manager
  • Customer Service Manager
  • Bookkeeper
  • Cashier


  • GED

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