LiveCareer-Resume

account manager resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated account manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.

Skills
  • Business Development
  • Customer Service
  • Relationship Building
  • Verbal and Written Communication
  • Account Management
  • Problem-Solving
  • Issue Resolution
  • Employee Mentoring
  • Collections Expertise
  • Proactive and Self-Motivated
  • QuickBooks
  • Record Reconciliation
  • Data Entry and 10-Key
  • Bank Statement Reconciliation
  • Customer Relations
  • Financial Recordkeeping
  • Bill Payment and Recordkeeping
  • Accounts Receivable
  • Attention to Detail
Experience
03/2022 to 10/2022 Account Manager Aptiv | Carmel, IN,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Generated, mailed and monitored invoices.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Matched orders with invoices and recorded required information.
12/2020 to 02/2022 Customer Service Manager Schneider Electric | Kansas City, MO,
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
05/2018 to 12/2020 Bookkeeper Omni Hotels | New Orleans, LA,
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
  • Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Reconciled vendor statements to assist in monthly closings.
  • Documented transaction details to track and manage financial data.
04/2017 to 05/2018 Cashier Festival Foods | Menasha, WI,
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed sales transactions to prevent long customer wait times.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Worked closely with front-end staff to assist customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Expected in 10/2015 to to GED | Penn Commercial Business/Technical School, Washington, PA GPA:

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Resume Overview

School Attended

  • Penn Commercial Business/Technical School

Job Titles Held:

  • Account Manager
  • Customer Service Manager
  • Bookkeeper
  • Cashier

Degrees

  • GED

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