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account manager resume example with 16+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dynamic Account & Purchasing Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers, devising successful strategies with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Collaborative and strategic team leader with robust background in customer relationship management.

Skills
  • New account creation
  • Order management
  • Sales analysis
  • Vendor management
  • Account management
  • Staff Management
  • Operations
  • Relationship building and management
  • Business development and planning
  • Goals and performance
  • Vendor relations
  • Management collaboration
Work History
10/2017 to Current Account Manager Acv Auctions | Oakland, CA,
  • Develops strategic objectives by identifying, analyzing and monitoring issues that affect company's profit
  • Responsible for forecasting and resource planning on customer projects
  • Liaised between account holders and various departments.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Introduced new processes to improve account and market tracking for better data analysis.
  • Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Managed book of business worth $2 million across 200+ accounts.
  • Exceeded company quota and grew sales over 300% within 4 years.
  • Negotiated prices for freight shipments to decrease overall costs by 16%.
  • Travels to connect with existing and potential customers
  • Negotiates contracts and outcomes to meet company's desired results.
  • Established Work from Home Initiative during Pandemic.
  • 2020 - 2021 Recovered revenue in less than 3 months after 2020 pandemic; back on target to meet 2021 targeted goals.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships
07/2007 to 11/2017 Director of Operations University Of Utah | Rexburg, ID,
  • Founded and successfully grew for-profit youth sports academy
  • Established new partnerships and maintained strong relationships
  • Created policies, reporting tools, developed and accomplished business objectives
  • Identified and analyzed potential risks while supporting initiatives
  • Provided exceptional customer service to customers, increasing customer loyalty 95%.
  • Proven customer satisfaction with over 45% new clients from existing client referrals, over 24-month period.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised 16 employees
10/2011 to 10/2015 Procurement Manager (Purchasing Manager) Trimble Navigation Limited Inc | Or, OR,
  • Managed procurement and shipping; Oversaw all aspects of bid operations
  • Approved purchase order and contracts for conformance to company policies
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
  • Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
  • Reduced costs by 20% streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Developed productive relationships with key account holders.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
08/2005 to 07/2007 Customer Success Manager Fine Art Lamps | City, STATE,
  • Initiated business collaborations, vendor management and managed company budget, Successfully lead team and served as liaison between customers and factory for largest territory in company
  • Worked with clients and territory managers to provide comprehensive information regarding products and services; from product orders and shipping to account reconciliation; positive resolved escalated issues
  • Increased sales by approximately 20% through sales support
  • Traveled and participated in quarterly markets showcasing company's new products to assist in customer retention and increased sales
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Created customer support strategy to increase customer retention.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Attended trade shows and seminars to promote products and network with industry contacts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed department call volume of 150 calls per day and coordinated department schedules to maximize coverage during peak hours
Education
Expected in Master of Business | NovaSoutheastern University, Lauderdale, FL GPA:
Expected in Bachelor of Science | NovaSoutheastern University, Davie, FL GPA:

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Resume Overview

School Attended

  • NovaSoutheastern University
  • NovaSoutheastern University

Job Titles Held:

  • Account Manager
  • Director of Operations
  • Procurement Manager (Purchasing Manager)
  • Customer Success Manager

Degrees

  • Master of Business
  • Bachelor of Science

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