Ambitious Customer service repersentative, with more than 4 years' experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Highly adept at negotiating with customers and creating manageable repayment plans to reduce bad debt.
Memorized The Federal Debt Collection Act Phone policy, Mini Miranda and phone consent. Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning.
Recited and memorized the Mini-Miranda and Phone consent daily, as required by law during each call. Helped customers With settlement offers and payment arraigments.
Ambitious, Alwayd Willing to Move up and explore Career oppurtunties.
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