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Account Manager Resume Example

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ACCOUNT MANAGER
Professional Summary

Ambitious Customer service repersentative, with more than 4 years' experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Highly adept at negotiating with customers and creating manageable repayment plans to reduce bad debt.

Memorized The Federal Debt Collection Act Phone policy, Mini Miranda and phone consent. Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning.

Skills

•Active Listening
•Communication
•Computer Skills
•Customer Service
•Interpersonal Skills
•Leadership
•Management Skills
•Problem-Solving
•Time Management
•Transferable Skills

Work History
Account Manager, 03/2018 to Current
Company Name – City, State
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Maintained integrity of general ledger, including chart of accounts
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
  • Trained new employees on accounting principles and company procedures
  • Visited premises of customers to collect payments directly
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances
Collections Representative, 03/2016 to 03/2018
Company Name – City, State
  • Negotiated to collect balance in full
  • Resolved challenging situations with friendly but firm strategies
  • Processed payments and contracts on accounts
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards
  • Listened to customers' questions and concerns to provide answers or responses
Customer Service Representative, 04/2014 to 06/2016
Company Name – City, State
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs
  • Delivered superior client services, fostering strong rapport, retention and satisfaction
Shift Supervisor, 02/2013 to 11/2015
Company Name – City, State
  • Eliminated customer service issues by quickly resolving disputes and correcting problems
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Worked with team members to improve performance and implement training updates
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Helped store management meet standards of service and quality in daily operations
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures
Education
High School Diploma: 05/2014
Pittsburgh Brashear High School - City, State
Memorized the Federal Debt Collection Act Mini Miranda and phone con. Educated on Credit Services.

Recited and memorized the Mini-Miranda and Phone consent daily, as required by law during each call. Helped customers With settlement offers and payment arraigments.

*Punctual

*Integrity

*Reliable Candidate.

Additional Information

Ambitious, Alwayd Willing to Move up and explore Career oppurtunties.

Skills

•Active Listening
•Communication
•Computer Skills
•Customer Service
•Interpersonal Skills
•Leadership
•Management Skills
•Problem-Solving
•Time Management
•Transferable Skills

Work History
Account Manager, 03/2018 to Current
Company Name – City, State
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Maintained integrity of general ledger, including chart of accounts
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
  • Trained new employees on accounting principles and company procedures
  • Visited premises of customers to collect payments directly
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances
Collections Representative, 03/2016 to 03/2018
Company Name – City, State
  • Negotiated to collect balance in full
  • Resolved challenging situations with friendly but firm strategies
  • Processed payments and contracts on accounts
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards
  • Listened to customers' questions and concerns to provide answers or responses
Customer Service Representative, 04/2014 to 06/2016
Company Name – City, State
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs
  • Delivered superior client services, fostering strong rapport, retention and satisfaction
Shift Supervisor, 02/2013 to 11/2015
Company Name – City, State
  • Eliminated customer service issues by quickly resolving disputes and correcting problems
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Worked with team members to improve performance and implement training updates
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Helped store management meet standards of service and quality in daily operations
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures
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Resume Overview

School Attended

  • Pittsburgh Brashear High School

Job Titles Held:

  • Account Manager
  • Collections Representative
  • Customer Service Representative
  • Shift Supervisor

Degrees

  • High School Diploma : 05/2014

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