Account Manager Resume Example Cardworks Servicing

ACCOUNT MANAGER

Professional Summary

Ambitious Customer service repersentative, with more than 4 years' experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Highly adept at negotiating with customers and creating manageable repayment plans to reduce bad debt.

Memorized The Federal Debt Collection Act Phone policy, Mini Miranda and phone consent. Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning.

Skills

•Active Listening
•Communication
•Computer Skills
•Customer Service
•Interpersonal Skills
•Leadership
•Management Skills
•Problem-Solving
•Time Management
•Transferable Skills

Work History

Account Manager, 03/2018 to Current
CardWorks Servicing – Pittsburgh, PA

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
Worked in call center environment handling manual and automatically dialed outbound calls
Maintained integrity of general ledger, including chart of accounts
Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
Trained new employees on accounting principles and company procedures
Visited premises of customers to collect payments directly
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
Reviewed collection reports to determine status of collections and amounts of outstanding balances

Collections Representative, 03/2016 to 03/2018
DIRECTV – Pittsburgh , PA

Negotiated to collect balance in full
Resolved challenging situations with friendly but firm strategies
Processed payments and contracts on accounts
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards
Listened to customers' questions and concerns to provide answers or responses

Customer Service Representative, 04/2014 to 06/2016
Alorica – Pittsburgh , Pittsburgh

Improved customer satisfaction ratings by addressing issues and fostering timely resolution
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Utilized basic sales strategy to engage customers and present solutions to suit individual needs
Delivered superior client services, fostering strong rapport, retention and satisfaction

Shift Supervisor, 02/2013 to 11/2015
Wendys – Pittsburgh , PA

Eliminated customer service issues by quickly resolving disputes and correcting problems
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Worked with team members to improve performance and implement training updates
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
Helped store management meet standards of service and quality in daily operations
Completed store opening and closing procedures, including setting up registers and checking products
Efficiently managed accurate money transfers and protected transactions with standardized procedures

Education

High School Diploma: 05/2014
Pittsburgh Brashear High School - Pittsburgh, PA

Memorized the Federal Debt Collection Act Mini Miranda and phone con. Educated on Credit Services.

Recited and memorized the Mini-Miranda and Phone consent daily, as required by law during each call. Helped customers With settlement offers and payment arraigments.

*Punctual

*Integrity

*Reliable Candidate.

Additional Information

Ambitious, Alwayd Willing to Move up and explore Career oppurtunties.

Skills

•Active Listening
•Communication
•Computer Skills
•Customer Service
•Interpersonal Skills
•Leadership
•Management Skills
•Problem-Solving
•Time Management
•Transferable Skills

Work History

Account Manager, 03/2018 to Current
CardWorks Servicing – Pittsburgh, PA

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
Worked in call center environment handling manual and automatically dialed outbound calls
Maintained integrity of general ledger, including chart of accounts
Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
Trained new employees on accounting principles and company procedures
Visited premises of customers to collect payments directly
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
Reviewed collection reports to determine status of collections and amounts of outstanding balances

Collections Representative, 03/2016 to 03/2018
DIRECTV – Pittsburgh , PA

Negotiated to collect balance in full
Resolved challenging situations with friendly but firm strategies
Processed payments and contracts on accounts
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards
Listened to customers' questions and concerns to provide answers or responses

Customer Service Representative, 04/2014 to 06/2016
Alorica – Pittsburgh , Pittsburgh

Improved customer satisfaction ratings by addressing issues and fostering timely resolution
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Utilized basic sales strategy to engage customers and present solutions to suit individual needs
Delivered superior client services, fostering strong rapport, retention and satisfaction

Shift Supervisor, 02/2013 to 11/2015
Wendys – Pittsburgh , PA

Eliminated customer service issues by quickly resolving disputes and correcting problems
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Worked with team members to improve performance and implement training updates
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
Helped store management meet standards of service and quality in daily operations
Completed store opening and closing procedures, including setting up registers and checking products
Efficiently managed accurate money transfers and protected transactions with standardized procedures

Resume Overview

Companies Worked For:

CardWorks Servicing
DIRECTV
Alorica
Wendys

School Attended

Pittsburgh Brashear High School

Job Titles Held:

Account Manager
Collections Representative
Customer Service Representative
Shift Supervisor

Degrees

High School Diploma : 05/2014

Account Manager Resume Example

Resume Score: 100%

Resume Overview

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