Dedicated Customer Service Manager with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Worked with Mechanic Manager as his Coordinator & Assistant.
Create Schedules for mechanics.
Set up team meetings & establish important guidelines for team to follow Reconfigured Fleet Maintenance Software and utilize it to its fullest abilities with little to no training.
Organized Equipment Files on network & hardcopy's of approx. 170 different types of equipment including; Vactors, Vacuum Trucks, Guzzlers, tanker trucks & trailers, sweepers, roll off equipment, loaders, excavators, jetters, pressure washers, forklifts, trash pumps, pickups, and other equipment.
Created, updated & maintained mileage report for OR & WA taxes.
Created PM Schedules, Work Orders & Reports for all equipment.
Ordered parts, price comparison reporting, & negotiations
Setup Vendors for parts, oils, & tools.
Kept track of Purchase orders, payments to suppliers & setting up accounts
Setup & organize storage room of supplies needed daily, weekly, monthly & seasonally.
Setup Policies & Procedures for waste sampling and testing.
Ordered office supplies for staff of 35 employees as well as supplies for approximately 75 drivers & technicians
Ordered & kept track of supplies needed by drivers & technicians to complete task.
Setup & Negotiate with Vendors for products used.
Kept track of Purchase orders, payments to suppliers & setting up accounts.
Shipping & Receiving
Located & picked up products needed in an emergency situation.
Unload & stock shelves when deliveries came in.
Managed staff of customer service representatives
Answered & transferred Calls from Customers
Educated customers on our services
Trained new employees on software & services
Created Accounts & Work Orders
Created customer service training manual
Set monthly goals for customer service rep to achieve
Implemented policies & guidelines
Handled customer disputes
Handled employee disputes
Maintained and optimized Master of all routine services
Distribute projects to staff
Performed reviews on Customer Service Representatives
Communicated with other managers on ways of improvement.
Processed payments, send receipts for invoices.
Optimized Mitel phone system – setup, implement, maintain, & monitor Help Createed, test and achieve proof of concept for new software programs
Maintained & Optimize current Software program
Worked with a CRM template of our services.
As a Sales Coordinator, I continued the tasks & obligations above as well as created contracts for sales, handled larger disputes & customer concerns, researched accounts, set appointments created & maintained a sales report for the entire sales team, set up spreadsheets with formulas, handled delicate & private documents for the Sales team Supervisor, as well as fulfilled the tasks & duties of his assistant.
I developed & implemented a new company policy & procedure to go paperless throughout all functions of the job & trade. Received promotion within 5 months of hire date. Received 2nd promotion within a year. Received Certificate of Appreciation 2014, 2015, 2016. Volunteer Work – Softball Board Member/Coach/Scorekeeper (2015 - present), and 4-H Youth Organization in CA (1997-2008)
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