Account Manager Dispatcher Coordinator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated Customer Service Manager with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

  • Processing service calls
  • Customer care procedures
  • Service planning
  • Customer relationship management
  • Improving operations
  • Coordinating urgent service calls
  • Schedule coordination
  • Database maintenance
  • Data entry
  • Project planning and scheduling
  • Vendor management
  • Skilled in Microsoft, Microsoft 365, QuickBooks, Rams
  • Quality control
  • Staff training and development
  • Fleet dispatch
  • Project management
  • Training new hires
  • Delegating work
Account Manager/Dispatcher Coordinator, to
Rental Housing Maintenance Services City, STATE,
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Reported delays, accidents or other traffic and transportation situations.
  • Accurately and efficiently responded to over 75 daily requests.
  • Scheduled and dispatched over 45 daily customer service jobs for home & rental Maintenance calls based on caller needs, location and available technicians.
  • Managed daily requests and schedules for plumbing, electrical, painting, carpentry turn maintenance needs to maximize company to customer needs.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send the best type of technician needed to complete repairs for customers.
  • Investigation and resolutions of customer and technician issues.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Tracked all changes in computer system to keep records current and accurate.
  • Communicated with co-workers within company setting to complete dispatch support for customer, tenant & technician calls.
  • Monitored dispatch board and adjusted call priorities regularly based on caller, co-worker & technician needs.
  • Consistently met company and department objectives within budget and time constraints.
  • Managed day-to-day customer logistics, including monitoring daily jobsite projects & overseeing repairs.
  • Established lasting relationships with clientele through effective customer service & boosting business opportunities.
  • Answered customer requests with information about services, technician availability, and status updates.
  • Managed multiple projects and tasks simultaneously while managing client expectations.
  • Automated contact management system to maintain efficient client organization.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately 50 customers daily with repair questions & requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Created and implemented process improvements to reduce workloads and bolster efficiency.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Interviewed customers regarding billing concerns, & repair issues and reported feedback to management team.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify similar repairs & resolutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Reduced physical document storage by scanning and eliminating outdated records.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Transferred completed work to managers for review and approval.
  • Obtained scanned records and uploaded into company databases.
  • Produced new orders in QuickBooks to manage customers, tenants, tasks and associated data.
  • Reviewed and updated account information in company computer system.
  • Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Proofread documents, editing materials to correct grammar and spelling mistakes.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Translated written documentation and notes into emails and other types of correspondence.
Fleet Coordinator, Inventory Mgr. , to
River City Environmental City, STATE,

Worked with Mechanic Manager as his Coordinator & Assistant.

Create Schedules for mechanics.

Set up team meetings & establish important guidelines for team to follow Reconfigured Fleet Maintenance Software and utilize it to its fullest abilities with little to no training.

Organized Equipment Files on network & hardcopy's of approx. 170 different types of equipment including; Vactors, Vacuum Trucks, Guzzlers, tanker trucks & trailers, sweepers, roll off equipment, loaders, excavators, jetters, pressure washers, forklifts, trash pumps, pickups, and other equipment.

Created, updated & maintained mileage report for OR & WA taxes.

Created PM Schedules, Work Orders & Reports for all equipment.

Ordered parts, price comparison reporting, & negotiations

Setup Vendors for parts, oils, & tools.

Kept track of Purchase orders, payments to suppliers & setting up accounts

Setup & organize storage room of supplies needed daily, weekly, monthly & seasonally.

Setup Policies & Procedures for waste sampling and testing.

Ordered office supplies for staff of 35 employees as well as supplies for approximately 75 drivers & technicians

Ordered & kept track of supplies needed by drivers & technicians to complete task.

Setup & Negotiate with Vendors for products used.

Kept track of Purchase orders, payments to suppliers & setting up accounts.

Shipping & Receiving

Located & picked up products needed in an emergency situation.

Unload & stock shelves when deliveries came in.

Customer Service Manager/Sales Coordinator, to
River City Environmental City, STATE,

Managed staff of customer service representatives

Answered & transferred Calls from Customers

Educated customers on our services

Trained new employees on software & services

Created Accounts & Work Orders

Created customer service training manual

Set monthly goals for customer service rep to achieve

Implemented policies & guidelines

Handled customer disputes

Handled employee disputes

Maintained and optimized Master of all routine services

Distribute projects to staff

Performed reviews on Customer Service Representatives

Communicated with other managers on ways of improvement.

Processed payments, send receipts for invoices.

Optimized Mitel phone system – setup, implement, maintain, & monitor Help Createed, test and achieve proof of concept for new software programs

Maintained & Optimize current Software program

Worked with a CRM template of our services.

As a Sales Coordinator, I continued the tasks & obligations above as well as created contracts for sales, handled larger disputes & customer concerns, researched accounts, set appointments created & maintained a sales report for the entire sales team, set up spreadsheets with formulas, handled delicate & private documents for the Sales team Supervisor, as well as fulfilled the tasks & duties of his assistant.

Education and Training
Bachelor of Science: Business Management, Expected in 03/2012
University of Phoenix - Salem, OR,

I developed & implemented a new company policy & procedure to go paperless throughout all functions of the job & trade. Received promotion within 5 months of hire date. Received 2nd promotion within a year. Received Certificate of Appreciation 2014, 2015, 2016. Volunteer Work – Softball Board Member/Coach/Scorekeeper (2015 - present), and 4-H Youth Organization in CA (1997-2008)

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Resume Overview

School Attended
  • University of Phoenix
Job Titles Held:
  • Account Manager/Dispatcher Coordinator
  • Fleet Coordinator, Inventory Mgr.
  • Customer Service Manager/Sales Coordinator
  • Bachelor of Science

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