account manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated, eager to apply time management and organizational skills in various environments. I bring with me 27 years of experience in my field
Skills
Verbal and Written Communication
Problem-Solving
Account Management
Relationship Building
Performance Evaluations
Cross-Functional Collaboration
Product Training
Goal Setting
Excellent Negotiating Tactics
Customer Relationships
Time Management
Issue Resolution
Order Processing
Internet Savvy
Overcoming Objections
Documentation and Reporting
Team Training and Motivation
Customer Training
Staff Development/Training
Employee Mentoring
Education and Training
Western High SchoolJCYC Campass, Expected in 05/1990 ā āHigh School Diploma: - GPA:
Certifications
I am currently Cpr certified
I am a licensed Notary in Jefferson county
I have a current Certified Manager Training certificate
Experience
Bentley Systems, Inc. - Account Manager Jacksonville, FL, 11/2022 - Current
Acted as main point of contact in matters relating to client concerns and needs.
De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
Motivated and worked with onboarding team members to successfully integrate new employees into organization.
Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Listened to customer needs to identify and recommend best products and services.
Identified customer needs by asking questions and advising on best solutions.
Greeted and assisted customers to foster positive experiences.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Recruited, hired and trained new hires to optimize profitability.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Replenished and arranged items to maintain appearance.
Spectrum Health - Cook Shift Leader Sparta, MI, 04/2021 - Current
Served as lead cook, guiding and assisting training of less experienced cooks.
Communicated with kitchen employees, answered questions and offered insight into food preparations.
Kept kitchen, cooking utensils and storeroom clean and neat.
Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
Cut, chopped and sliced meat and produce to prepare for cooking.
Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
Trained kitchen workers on culinary techniques.
Followed recipes and procedures to prepare, season and cook food products.
Operated variety of kitchen equipment to measure and mix ingredients.
Checked freezer and refrigerator each day to verify proper functioning.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Improved performance of team members resulting in high-quality meals produced daily.
Taught kitchen staff about proper nutrition, food allergies and dietary issues.
Generated food production sheets to forecast product and volume requirements based on menu selections.
Modified existing recipes and created new recipes to meet changing nutritional content needs.
Tested new recipes and menu items, following taste-test evaluation and procedural criteria.
Made meals in accordance with company standards and requirements.
Maintained clean and orderly appearance throughout kitchen and dining area.
Set up work stations prior to opening to minimize prep time.
Checked completed orders for correct quantity and quality.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Prepared variety of foods according to exact instructions and recipe specifications.
Monitored temperatures of prepared food and cold-storage areas.
Checked quality of food products to meet high standards.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Received and stored food and supplies.
Handled advanced thawing and food pre-preparation for upcoming meals.
Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Adhered to regulatory standards regarding safe and sanitary food prep.
Virginia Hospital Center - Cook Supervisor Alexandria, VA, 04/1996 - 04/2021
Monitored food products, driving quality, freshness and integrity.
Supervised kitchen food preparation in demanding, high-volume environments.
Conducted frequent line checks to keep food at proper temperatures in holding zones.
Streamlined kitchen processes to shorten wait times and serve additional guests.
Established and maintained regular maintenance schedule, keeping kitchen tools and equipment in operable condition.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
Performed as head chef to maintain team productivity and restaurant quality.
Plated food according to restaurant artistic guidelines to promote attractive presentation.
Improved performance of team members resulting in high-quality meals produced daily.
Assisted restaurant in meeting financial targets by achieving food quality objectives.
Trained kitchen workers on culinary techniques.
Liaised closely with kitchen and front-of-house personnel.
Created diverse cuisines for full restaurant, special event, catering and tasting menus.
Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor.
Assisted with interviewing, hiring and training kitchen personnel.
Cleaned and sanitized kitchen equipment, utensils and work stations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Observed food safety and sanitation protocols to reduce germ spread.
Prepared variety of foods according to exact instructions and recipe specifications.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Monitored temperatures of prepared food and cold-storage areas.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Prepared workstations with ingredients and tools to increase efficiency.
Created tasty dishes using popular recipes, delighting patrons and generating return business.
Promoted safe working conditions by monitoring safety procedures and equipment.
Oversaw food preparation, production and presentation according to quality standards.
Distributed food to service staff for prompt delivery to customers.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Delegated work to staff, setting priorities and goals.
Explained goals and expectations required of trainees.
Supervised team of 12 employees in kitchen establishment, maintaining positive and productive atmosphere to enhance employee experience.
Supervised team of 12 employees in kitchen establishment, maintaining positive and productive atmosphere to enhance employee experience.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Coached staff on strategies to enhance performance and improve customer relations.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.