account manager resume example with 11 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -

Dedicated and proactive manager with an emphasis on team building, sales, and customer service. Seeking opportunity within an organization that encourages growth, innovation, and values both team and individual efforts. Proficient in areas of oral and written communication, planning, sales, organizing and teamwork.

  • Business development and planning
  • Relationship building and management
  • Documentation
  • Issue resolution
  • Staff Management
  • Relationship Development
  • Problem Resolution
  • MS Office
Work History
01/2010 to 05/2012
Customer Service/ Sales Lkq Corp Liberal, KS,
  • Flex as coverage between Checkout, Store Pickup and Customer Service as necessary
  • Maintain professional communication with customers and peers while using cross-functional company resources and tools
  • Trained 3 new employees each quarter in procedures and policies in order to maximize team performance
  • Provided top quality control and eliminated downtime to maximize revenue
  • Increased customer traffic count by 5% and retail sales by 3%
08/2012 to 08/2016
Special Education Specialist Charter Schools Usa Cary, NC,
  • Created educational environment that was conducive to learning and appropriate to maturity and needs of students
  • Assess accomplishments of students on established timetable, and provides written and oral progress reports to parents/guardians, administrators and selected staff; administers tests and assessments.
  • Planned curriculum, lessons, and other instructional materials to meet individual needs of students within state and school requirements based on educational, physical, and emotional levels of student development.
  • Conferred with parents, administrators, specialists, mental health staff, and appropriate resource staff to develop educational programs for students.
  • Created learning materials geared to students' abilities and interests.
  • Motivated students and provides consistent reinforcement of learning skills, and provides continuous assessment and feedback to students for all learning activities.
  • Sponsored student activities, clubs, teams organization, and tutors students as requested
08/2016 to 09/2018
Assistant Branch Manager Ballston Spa National Bank Ballston Spa, NY,
  • Supported achievement of location sales and margin goals
  • Growing sales revenue utilizing strong communication and multi-tasking skills
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Increased sales by 40% over one-year period
  • Completed frequent walk-through and directed team members to correct any issues impacting store appearance or professionalism.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
10/2018 to Current
Account Manager London Stock Exchange Group San Francisco, CA,
  • Consistently meet and exceed monthly collection goals
  • Contact customers to determine reason for payment delinquency and negotiate payment commitment Handle accounts with speed and accuracy while maintaining professionalism
  • Complete phone calls to meet required performance standards and metrics
  • Confirm and/or negotiate payment arrangements; research any discrepancies
  • Maintain established objectives for delinquency, repossession and net losses; stay informed of changes in policies and procedures
  • Use computerized system for tracking, information gathering, and/or troubleshooting.
  • Document all accounts accurately, clearly and concisely noting reason for delinquency
  • Responds with accurate information pertinent to caller's questions using professionalism and integrity.
  • Adhere to all state and federal laws in handling of accounts
  • Grew company revenue by 5 % and recovered previous year losses by rebuilding customer loyalty
Expected in 04/2010 to to
Bachelor of Science: Education
Lane College - Jackson, TN

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Resume Overview

School Attended

  • Lane College

Job Titles Held:

  • Customer Service/ Sales
  • Special Education Specialist
  • Assistant Branch Manager
  • Account Manager


  • Bachelor of Science

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