To obtain a challenging position as a sales representative with a solid and well-established company, in which my experience and knowledge acquired, can be valuable assets.
Nine year of experience acquired during employment and educational training within the airline industry. Proficient with interfaced with vendors to ensure a high level of customer satisfaction. Customer service, closed and prospected skills, negotiations, Territory Management for North California.
Client account management
Managed a Sales Office open to the public.
Handled all functions related to General Manager to achieved and developed the strategies to increased sales.
Focuses sales efforts by study existed and potential
volume for clients.
Resolves customer complaints by investigated problems and developed solutions.
Provides customer records by maintaining records on area
and customer sales. Contributes to team effort by accomplished related results
03/2005 to 09/2010
Account ManagerMexicana Airlines － Sacramento, CA
Analyze and determine sales opportunities to increase profitability in the region in the areas of sales in corporate, leisure and ethnic markets.
Participate in region business mixers and key events to obtain new channels of opportunities in sales, branding, strategic partnerships with the goal of increasing annual sales.
Maintain and manage existing contracts with Travel Agencies and Corporate accounts while evaluating quarterly productivity and new opportunities to increase revenue goals.
08/2001 to 03/2005
Executive SecretaryMexicana Airlines － Burlingame, CA
Maintain business agenda for Mexicana Regional Sales Manager Inside Sales Support for Sales Account Executives, travel agencies, and direct clientele Negotiate group rates with different business organizations Maintain an organized filing systems Assist with the organizations of business activities such as tradeshows, seminar and corporate meetings.
05/2001 to 08/2001
Customer Service AgentMexicana Airlines － San Francisco, CA
Assist passenger with check-in process.
Handled baggage issues.
Meet aircraft upon arrival, assist elderly and disabled passengers, Spanish translation.
Boarding procedures and announcements to passengers at the gate.
Notary Course: General EducationSan Francisco City CollegeSan Mateo County, Regional Occupational Program
Air and Travel Career
*Completed 150 hours' internship for Mexicana Airlines at San Francisco International Airport
*Successfully obtained certificate for Air and Travel Career
Fluent in Spanish both written and oral.
People skills:enthusiastic people person, advanced problem-solving, great organizational skills