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Account Manager/ Customer Service Resume Example

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ACCOUNT MANAGER/ CUSTOMER SERVICE
Summary
Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting. Adept in customer relations, sales and seeks a challenging position in property management with room for continued growth and professional development.
Skills
  • Proven organizational skills.
  • Can type 50 WPM
  • Able to pro-actively exceed customer expectations.
  • Friendly and inviting 
  • Able to use Microsoft office, Excel, Word, Email, Company Programs, Social Media, and Internet research
  • Skilled multi-tasker
  • Knowledge of leasing and market conditions
  • Multi-family property management
  • Valid driver's license
  • Conflict resolution techniques
  • Active listening skills
  • Energetic work attitude
  • Top sales performer
  • Time Management 
  • Telecommunication skills
  • Large cash/check deposits expert
  • Fair housing Mandate
  • Sales and marketing
Experience
10/2015 to 04/2017
Account Manager/ Customer ServiceMass Markets Inc － Spearfish, SD
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Utilize systems and technology to complete account management tasks.
  • Streamlined spending analysis to a more accurate, efficient and automated process.
  • Explain and position products and process when interacting with customers.
  • Appropriately de-escalate customer dissatisfaction.
  • Ensure first call resolution through problem solving and effective call handling.
  • Ability to multi-task in a fast paced environment.
  • Ability to learn customer service software applications.
  • Created new processes and systems for increasing customer service satisfaction.
  • Earned “Top Seller” for two consecutive quarters in 2016
  • Cross-trained and provided back-up for other customer service representatives when needed.
01/2010 to 09/2015
Property ManagerAplus Rentals and Realty Center Inc － Sioux Falls, SD
  • Conducted apartment tours for potential tenants and answered any questions.
  • Acted as liaison between Owners and tenants during all phases of leasing.
  • Inspect grounds, facilities, equipment routinely to determine repairs and maintenance.
  • Established and implemented leasing goals while managing an effective lease expiration program.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling projects for residential properties.
  • Maintained accurate and updated websites and printed materials.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
  • Collected and kept careful records of rental payments.
  • Market vacant space to prospective tenants, advertising and other methods. 
  • Determine and certify the eligibility or prospective tenants, following company and government regulations.
  • Collection references for potential tenants.
  • Negotiate the lease or development of property's and complete or review appropriate documents and forms.
  • Appointing contractors and then monitoring their work.
  • Assessing and evaluating reported maintenance issues.
  • Establish terms and conditions for property leasing agreements.
  • Walk through properties to determine refundable deposits.
  • Maintained accurate and updated websites and printed materials.
  • Created and updated marketing materials for department programs and properties.
  • Updated tenant and unit information to keep current in housing database.
02/2008 to 01/2010
Waitress/BartenderCherry Creek Bar and Grill － Sioux Falls, SD
  • Escort customers to their tables.
  • Present Menus to customers and answer questions about menu items, making recommendations.
  • Check customers' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Prepare hot, cold and mixed drinks for customers.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Write customers orders on slips to put into the computers for transmittal to kitchen staff.
  • Perform food preparation duties such as preparing salads, appetizers, cold dishes, portioning desserts, and brewing coffee.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Remove dishes and glasses from tables or counters; take them to kitchen for cleaning.
  • Stock service areas with supplies such as coffee, food, tableware and linens.
10/2004 to 09/2007
WaitressDenny's Restaurant － Sioux Falls, SD
  • Presents menus to customers and answer questions about menu items, making recommendations upon request.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Serve food and beverages to customers, and prepare or serve specialty dishes at tables as required.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
Education and Training
2007
High School Diploma
Property Management continuing education for 3 years with the Real Estate Commission.
Fair housing continuing education.
Computer program training for company software systems
Graduated Washington High Sioux Falls, SD
Skills
Account Management, Property Management, Advertising, Customer Service Skills, Government Regulations, Inspector, Marketing, Organizational Skills, Problem Solving, Quick Learner, Repair Maintenance, Sale Skills, Phone Skills, Type 50 WMP, Microsoft Office, Excel, word, media, online system specialist.
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Resume Overview

Companies Worked For:

  • Mass Markets Inc
  • Aplus Rentals and Realty Center Inc
  • Cherry Creek Bar and Grill
  • Denny's Restaurant

Job Titles Held:

  • Account Manager/ Customer Service
  • Property Manager
  • Waitress/Bartender
  • Waitress

Degrees

  • High School Diploma

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