Account Manager/CSR Resume Example
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ACCOUNT MANAGER/CSR
Career Overview
Obtain a position within the Customer Service industry to further my understanding and education and aid in the continuation of my career.
Core Strengths
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Accomplishments
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Consistently generated additional revenue through skilled sales techniques.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
05/2015 to 04/2016
Account Manager/CSRAnthem, Inc. － Clarksville , TN
- Assist sales with special orders, adding to existing orders or quoting new items for customers.
- Assist customers in placing orders or coordinating returns or any other need.
- Process purchase orders and maintain monthly blanket orders.
- Maintain and process emails (approximately 200 per day).
- Process audit reports through MS Excel as needed to maintain price changes.
- Navigate using an ACD telephone system including aux codes and transfers.
- Fax, copy and scan using Xerox machine.
- Send invoices for rebates on products.
- Maintain and monitor sales goals and assist in achieving those goals.
- Coordinate with dispatch in setting up special deliveries or relaying delivery instructions.
02/2015 to 04/2015
Clinical Customer Service Representative IAnthem, Inc. － Cutler Bay , FL
- Quote mental health and substance abuse benefits and verify authorization need for members and providers.
- Verify member eligibility.
- Ensured HIPAA compliance.
- Maintain outstanding performance and quality goals.
- Navigate through many systems including, Benefit connect, SCC platform, Microsoft Word, Excel, Lync, Internet explorer, and the Avaya phone system.
- Handle agitated or crisis calls in a professional and calm manor transferring to the Crisis line respectively.
11/2013 to 07/2014
Utilization Management RepresentativeExabeam － Foster City , CA
- Assist members and providers with health related prior authorization requirements, setting up cases if needed.
- Ensured HIPAA compliance.
- Research medical policy and benefits for cases.
- Maintain exceptional performance and quality goals.
- Navigate through many computer systems including Citrix, Microsoft Excel, Word, Outlook, and Lync, also other various benefit systems.
- Transfer callers if need be to appropriate areas using a multilingual phone.
- Handle agitated callers in a professional and calm manor transferring to a supervisor only after trying all other possible resolutions.
07/2013 to 11/2013
Customer Service AssociateLandry's － Madeira Beach , FL
- Respond to provider inquiries regarding their use of online business applications that support claims, eligibility, and web enabled self-services or other technical related inquiries.
- Ensured HIPAA compliance.
- Record, track and monitor call information on the nature of the issue.
- Provide a resolution to inquiries and supply documentation and call tracking of tickets and escalations based on a call script and knowledge based system.
- Provide a clear concise details regarding resolutions to problems.
- Process customers' requests by using various tools and technologies including faxing, outbound calls, email and ect.
- Use of ACD inbound telephone system.
- Maintained outstanding performance and quality goals.
12/2012 to 07/2013
ReceptionistEmergent Biosolutions － Baltimore , MD
- Used Microsoft office products daily.
- Sorting, filing, printing, scanning, faxing and copying medical records to doctors, or any other necessary party.
- Maintaining files from past exams or canceled exams.
- Processed USPS mail and UPS documents daily.
- Assist Physicians with examinations, when needed.
- Obtain patients documentation and place it in the appropriate files.
10/2011 to 03/2012
Server/BartenderChildren's Hospitals And Clinics Of Minnesota － West St Paul , MN
- Set up and break down bar respectively.
- Obtained customer orders.
- Cleaned & re-set tables.
- Prepared certain items each day that would be needed in the kitchen and behind the bar.
- Participated in ordering beer, wine, liquor and soda.
- Stocked dining room supply closet and maintained inventory.
01/2010 to 10/2011
AssociateExabeam － Dallas , TX
- Greet customers, answer the phone, and maintain a controlled atmosphere.
- Receive customers' dry cleaning and wash-n-fold using POS computer system/register.
- Daily cleaning tasks
- Balance cash register daily as well as credit card batching and prepare bank deposit.
06/2010 to 11/2012
Unit Support TechnicianCity Of Ballwin － Ellisville , MO
- Recorded patients' medical history, vital statistics and test results in medical records.
- Ensured HIPAA compliance.
- Tested patients' blood glucose levels.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
- Assisted patients with daily life tasks.
- Coordinated with Physicians and scheduled appointments,
- Communicate with other hospital departments about procedures or transfers.
- Set up patients' medical charts, file medical documentation/test results.
- Communicate with patients and their families respectfully, answering any questions I am able to or directing them to the proper person(s).
04/2009 to 01/2010
ReceptionistHome Bancshares, Inc. － Venice , FL
- Answer phone calls, make and cancel appointments, greet customers and put away incoming supplies.
- Clean up as needed throughout the day and after each client, and complete certain daily/weekly tasks.
- Filing paperwork/receipts and helping with monthly book keeping.
- Call wholesalers and place orders for products needed.
- Run the cash register accurately and batch credit cards, prepare bank deposits each night.
03/2009 to 09/2009
BabysitterPRIVATE FAMILY － City , STATE
- Summer position watching a child full time M-F until school started.
06/2008 to 03/2009
Teller IFIRST NIAGARA BANK － City , STATE
- Maintain an accurate daily cash drawer including check deposits.
- Count the vault.
- Use Microsoft Excel to keep track of weekly worked hours.
- Navigate computer software to complete transactions.
- Provide excellent customer service to any customer or potential customer.
- Answer phones and assist callers with their banking needs or forward them to the appropriate representative.
- Meet referral goals each quarter for branch incentives/bonuses.
Educational Background
2015
General StudiesMaria College － City, StateGeneral Studies
2006
High School DiplomaScotia Glenville High School － City, StateWith Honors
Skills
Careful and active listener, Professional and friendly, Multi-tasking, Cash handling, Microsoft Office Suite, Problem solving, Critical thinking.
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Resume Overview
School Attended
- Maria College
- Scotia Glenville High School
Job Titles Held:
- Account Manager/CSR
- Clinical Customer Service Representative I
- Utilization Management Representative
- Customer Service Associate
- Receptionist
- Server/Bartender
- Associate
- Unit Support Technician
- Babysitter
- Teller I
Degrees
- General Studies
High School Diploma
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