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Account Manager/CSR Resume Example

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ACCOUNT MANAGER/CSR
Career Overview
Obtain a position within the Customer Service industry to further my understanding and education and aid in the continuation of my career.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • High Customer Service standards
  • Driven
  • Strong interpersonal skills
  • Devoted to data integrity
  • Microsoft Office proficiency
  • HIPAA compliance
  • Troubleshooting skills
Accomplishments
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
  • Consistently generated additional revenue through skilled sales techniques.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
05/2015 to 04/2016
Account Manager/CSRHill & Markes － Amsterdam, NY
  • Assist sales with special orders, adding to existing orders or quoting new items for customers.
  • Assist customers in placing orders or coordinating returns or any other need.
  • Process purchase orders and maintain monthly blanket orders.
  • Maintain and process emails (approximately 200 per day).
  • Process audit reports through MS Excel as needed to maintain price changes.
  • Navigate using an ACD telephone system including aux codes and transfers.
  • Fax, copy and scan using Xerox machine.
  • Send invoices for rebates on products.
  • Maintain and monitor sales goals and assist in achieving those goals.
  • Coordinate with dispatch in setting up special deliveries or relaying delivery instructions.
02/2015 to 04/2015
Clinical Customer Service Representative IValue Options － Latham, NY
  • Quote mental health and substance abuse benefits and verify authorization need for members and providers.
  • Verify member eligibility.
  • Ensured HIPAA compliance.
  • Maintain outstanding performance and quality goals.
  • Navigate through many systems including, Benefit connect, SCC platform, Microsoft Word, Excel, Lync, Internet explorer, and the Avaya phone system.
  • Handle agitated or crisis calls in a professional and calm manor transferring to the Crisis line respectively.
11/2013 to 07/2014
Utilization Management RepresentativeKelly Services, Inc － Albany, NY
  • Assist members and providers with health related prior authorization requirements, setting up cases if needed.
  • Ensured HIPAA compliance.
  • Research medical policy and benefits for cases.
  • Maintain exceptional performance and quality goals.
  • Navigate through many computer systems including Citrix, Microsoft Excel, Word, Outlook, and Lync, also other various benefit systems.
  • Transfer callers if need be to appropriate areas using a multilingual phone.
  • Handle agitated callers in a professional and calm manor transferring to a supervisor only after trying all other possible resolutions.
07/2013 to 11/2013
Customer Service AssociateAEROTEK STAFFING AGENCY － Latham, NY
  • Respond to provider inquiries regarding their use of online business applications that support claims, eligibility, and web enabled self-services or other technical related inquiries.
  • Ensured HIPAA compliance.
  • Record, track and monitor call information on the nature of the issue.
  • Provide a resolution to inquiries and supply documentation and call tracking of tickets and escalations based on a call script and knowledge based system.
  • Provide a clear concise details regarding resolutions to problems.
  • Process customers' requests by using various tools and technologies including faxing, outbound calls, email and ect.
  • Use of ACD inbound telephone system.
  • Maintained outstanding performance and quality goals.
12/2012 to 07/2013
ReceptionistMANPOWER TEMP. AGENCY － Albany, NY
  • Used Microsoft office products daily.
  • Sorting, filing, printing, scanning, faxing and copying medical records to doctors, or any other necessary party.
  • Maintaining files from past exams or canceled exams.
  • Processed USPS mail and UPS documents daily.
  • Assist Physicians with examinations, when needed.
  • Obtain patients documentation and place it in the appropriate files.
10/2011 to 03/2012
Server/BartenderBastardo's Bistro － Schenectady, NY
  • Set up and break down bar respectively.
  • Obtained customer orders.
  • Cleaned & re-set tables.
  • Prepared certain items each day that would be needed in the kitchen and behind the bar.
  • Participated in ordering beer, wine, liquor and soda.
  • Stocked dining room supply closet and maintained inventory.
01/2010 to 10/2011
AssociateSuper Suds Laundromat － Glenville, NY
  • Greet customers, answer the phone, and maintain a controlled atmosphere.
  • Receive customers' dry cleaning and wash-n-fold using POS computer system/register.
  • Daily cleaning tasks
  • Balance cash register daily as well as credit card batching and prepare bank deposit.
06/2010 to 11/2012
Unit Support TechnicianEllis Hospital － Schenectady, NY
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Ensured HIPAA compliance.
  • Tested patients' blood glucose levels.
  • Worked as part of team to execute proper care of body mechanics and safety of patient.
  • Assisted patients with daily life tasks.
  • Coordinated with Physicians and scheduled appointments,
  • Communicate with other hospital departments about procedures or transfers.
  • Set up patients' medical charts, file medical documentation/test results.
  • Communicate with patients and their families respectfully, answering any questions I am able to or directing them to the proper person(s).
04/2009 to 01/2010
ReceptionistHAIR PETALS PLUS － Troy, NY
  • Answer phone calls, make and cancel appointments, greet customers and put away incoming supplies.  
  • Clean up as needed throughout the day and after each client, and complete certain daily/weekly tasks.
  • Filing paperwork/receipts and helping with monthly book keeping.
  • Call wholesalers and place orders for products needed.
  • Run the cash register accurately and batch credit cards, prepare bank deposits each night.
03/2009 to 09/2009
BabysitterPRIVATE FAMILY － Schenectady, NY
  • Summer position watching a child full time M-F until school started.
06/2008 to 03/2009
Teller IFIRST NIAGARA BANK － Schenectady, NY
  • Maintain an accurate daily cash drawer including check deposits.
  • Count the vault.
  • Use Microsoft Excel to keep track of weekly worked hours.
  • Navigate computer software to complete transactions.
  • Provide excellent customer service to any customer or potential customer.
  • Answer phones and assist callers with their banking needs or forward them to the appropriate representative.
  • Meet referral goals each quarter for branch incentives/bonuses.
Educational Background
2015
General StudiesMaria College － Albany, NYGeneral Studies
2006
High School DiplomaScotia Glenville High School － Scotia, NYWith Honors
Skills
Careful and active listener, Professional and friendly, Multi-tasking, Cash handling, Microsoft Office Suite, Problem solving, Critical thinking.
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Resume Overview

Companies Worked For:

  • Hill & Markes
  • Value Options
  • Kelly Services, Inc
  • AEROTEK STAFFING AGENCY
  • MANPOWER TEMP. AGENCY
  • Bastardo's Bistro
  • Super Suds Laundromat
  • Ellis Hospital
  • HAIR PETALS PLUS
  • PRIVATE FAMILY
  • FIRST NIAGARA BANK

School Attended

  • Maria College
  • Scotia Glenville High School

Job Titles Held:

  • Account Manager/CSR
  • Clinical Customer Service Representative I
  • Utilization Management Representative
  • Customer Service Associate
  • Receptionist
  • Server/Bartender
  • Associate
  • Unit Support Technician
  • Babysitter
  • Teller I

Degrees

  • General Studies
    High School Diploma

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