Proactive manager with demonstrated operations leadership, strategic planning and personnel management strengths. Forward-thinking with project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style.
Skills
New Business Development
Database Management
Territory Management
Sales processes
Strategic account development
Strategic Planning
Analytical problem solver
Systems and software programs
Sales Reporting
Coaching and mentoring
Staff Management
Business administration
Financial Management
Leadership
Customer Service
Organization and Time management
Analytical skills
Cultural awareness
Interpersonal Communication
Cost control and tracking
Safety regulations implementation
Contract Management
Critical thinking
Training & Development
Quality controls
Project Management
Operations management
Recruitment
Staff training/development
Logistics
Work History
07/2020 to Current
Account Manager /CSRDs Waters Of America, Inc. – East Peoria, IL,
New Legend Transport is a leading Truck load Services Carrier on the 11 Western Region of the United States.
Manager a total of 24 accounts.
Manager the inbound and outbound shipments.
Maintain the websites and provide customer service on their shipments.
Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
01/2018 to 07/2020
Regional Transportation ManagerHcl Technologies Ltd. – Contra Costa, GA,
Tuesday Morning is an off-price retailer.
The company specializes in selling discount Upscale decorative home accessories, housewares, seasonal goods and famous- maker gifts, Strategically Steer high-volume Operations and Transport for Phoenix Distribution Center via implementation of carrier’s compliance, process, procedures, forward-thinking, including managing, directing, and delegating process, tasks and procedures related to Transportation.
Increase On-Time delivery from 75 to 90%.
Recruit, train, and manage top-performing offices teams, including partnering with Human Resources to maintain personnel files, evaluate performance, facilitate productive employee relations, and handle required disciplinary actions.
Lead resourceful communications between office staff internal / external customers, and vendors.
Direct and disseminate status of on-going assignments and / or projects to meet the goals and objectives of the company.
Applied strong leadership talents toward supporting a division office in customer service, clerical, and administrative areas,.
Achieve maximum expense control and productivity by cost-effectively monitoring carriers’ activities and staff labor levels .and managing a 600,000 sq ft warehouse, and handle TMS (Manhattan).
Assisted with the development and implementation of improvements to the overall appearance of the distribution center including sanitation schedules as part of 5s.
Employed different management techniques to motivate employees to complete all tasks to stay ahead of schedule.
Responsible for processing over 100k units and shipping to stores daily.
Increased picking efficiency by 35% in lowest performing area of warehouse.
Led reorganization of layout for outbound functions to increase loading efficiency.
Partnered with peer Management during reorganization of warehouse that led to lowest CPU since facility opened.
Responsible to ensure ticketing and VAS work is completed for product coming to pick areas.
Responsible for driving safety throughout the facility.
01/2016 to 01/2018
Associate General ManagerR & L Global Logistics – City, STATE,
R&L Global Logistics is a world class Freight Forwarder, Truck Broker and 3PL.
Utilized broad scope of transportation and Logistics knowledge (Import / Export/ Truck Brokering/Domestic shipments) by cultivating a strong company image, high quality customer service experience, and building customer relations.
Drove business growth by contacting customer via phone calls and personal visits.
Assisting with TSA Audits.
Customs Regulations and complying with all government requirements for all shipments, including known and unknown shippers.
Multi-tasking requirements to handle two types of computer software (McLeod and Cargo wise).
Certified to handled DG products, CFR49, TSA, DOT.
Responsible to manage stations P&L, KPI’s Pricing and all analysis of Transportation.
Assignment and actively involved with Training Development for the company.
Computer system, Cargo wise and Mcleod.
01/2011 to 01/2016
VP of Operations and General ManagerBC Logistics, LLC – City, STATE,
BC Logistics is an Asset-Based Global Transportation provider.
Played a vital role in ensuring seamless operation in shipping, warehouse, Human Resource, accounting, and administration.
Direct involvement in resolving problems, providing driver’s support, customer service, invoicing orders, and issuing credits.
Played a major role in sales and company goals.
Direct and disseminate status of on-going assignments and /or projects to meet the goals and objectives of the company.
Project management and IT support including responsibilities to upgrade our computer software working with IT department (Trans-soft System).
Certified to handled DG products, CFR49, TSA, DOT.
Back up our Import /Export Department.
Responsible to manage and increment our customer base and grow revenue.
Direct involvement with customer’s bids.
Responsible for creating sales quotas.
Played major role on customer last mile, pick up and deliveries, cross docks, same day service.
Responsible for making sure all import / export shipments were picked up and delivered on Time, negotiate rates with all steamship lines, airlines, and other import/export service providers.
Education
Expected in
Master of Arts: International Taxation and Financial Services Thomas Jefferson School of Law - San Diego, CA GPA:
Expected in
Bachelor of Law: Universidad Guadalajara, Guadalajara Mexico - , GPA:
Expected in
Bachelor of Arts: Business Administration Universidad Guadalajara - Guadalajara Mexico, GPA:
Awards & Certifications
Grupo Maeke, Commerce Trade Auditors ,1998
Bufete Internacional, International Commerce ,2005
Global Training, Warehouse Administration, and Inventory Control, 2003
Instituto Tecnologico y de Estudios Superiores de Occidente (ITESO)The importance of Logistics and International Trade ,2003
Consejo Mexicano de Comercio Exterior, Inversion y Technología de Occidente A.C Mexico and U.S.A s, Commerce, Logistics, and Border Cross Boarder,2007
Warehouse Management System: Manhattan Associates and Move C-TPAT certification
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