Account Manager - Consulting Resume Example

• Worked directly with client and sales team in the continuous care retirement community industry to understand initiatives, make recommendations and handle project implementation to meet deadlines.
• Communicated direct mail drop dates, ad run dates, online and digital marketing launch dates to sales team and client.
• Prepared and managed expenses and budget based on proposals.
• Worked closely with digital team members to design campaigns that included SEO, PPC, social and blog content.
• Created briefs and interacted with creative director and production to produce print ads and direct mailers.
• Interfaced with traffic/creative for project schedules, production and specifications.
• Developed quarterly marketing reports and analytics reports for campaign feedback.

• Increased client revenue by creating effective advertising campaigns for key accounts.
• Developed placement strategies of online media banners and video ads to drive highest view-ability for desktop and mobile applications.
• Cultivated client relationships in entertainment and office verticals to promote repeat retailer business.
• Managed up to fifteen projects for fifteen accounts on three different publisher websites simultaneously.
• Enhanced online presence to take advantage of retailer promotions and seasonal marketing.
• Updated account plans based on changing markets, customer conditions and competitor activity.
• Supervised collaboration of legal, creative, technical and campaign management teams, ensuring timely campaign launches with successful click thru rates and high return on ad spend.

• Engaged with sales and clients to execute media campaigns that drove client revenue and exceeded client expectations.
• Adopted best practices and implemented changes to improve process and reduce waste.
• Served as internal consultant on platform capabilities and diverse targeting methods.
• Monitored metrics and performance of campaigns.
• Connected and collaborated with internal departments to troubleshoot and resolve campaign issues.
• Executed multi-faceted programs flawlessly for complex high-revenue retail accounts.
• Maintained and reviewed campaigns for top quality and compliance standards.

04/2013 to 08/2015

• Advocated for 50 financial institutions, resolving operational issues and inquiries.
• Ensured high client satisfaction by establishing and maintaining positive relationships.
• Investigated and researched with internal departments to resolve problems, questions and concerns.
• Trained and navigated clients through online portal and trouble-shooted errors.
• Understood goals of clients; proposed purchase of new innovative products, assisted with enrollment and product information, trained on existing products and analyzed reporting.
• Responded to account inquiries regarding payments, finance charges, fees and assisted with parameter and bill code changes.

ScoreCard Implementations Coordinator

12/2011 to 04/2013

• Responsible for overseeing initiation, prioritization and execution of high-profile ScoreCard loyalty rewards programs simultaneously.
• Primary contact responsible for maintaining communication, customization of program and ensuring overall client satisfaction.
• Managed collaboration of all internal and external teams including IT, web design, product, legal and specialized employees of ScoreCard team to ensure accurate implementation.

Retail Rewards Representative

03/2011 to 12/2011

• Provided in-depth customer service support to merchants regarding contracts for Bank of Montreal, Airmiles Rewards Program and assisted in French customer support.
• Trouble-shooted and tested platforms, created, organized and stream-lined processes for newprogram.
• Compiled financial research for upper management to aide in profitability decisions about program.
• Promoted to ScoreCard Implementation Coordinator.