Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Talented marketing account manager with excellent client oversight, issue resolution and relationship building skills. Highly effective at maximizing repeat business opportunities.

  • Relationship building
  • Strategic planning
  • Account and order management
  • Market forecasting
  • Research and analysis
  • Project management skills
  • Sales reporting
  • Process improvement
  • Project implementation
  • Time management
05/2021 to Current
Account Manager Zoominfo Bellevue, WA,
  • Manage client relationships and engagements to understand their marketing goals and business objectives, KPIs and goals.
  • Lead internal and client-facing cross-service line meetings and presentations.
  • Facilitate team collaboration to develop digital marketing approaches.
  • Identifying learnings to be applied across channels to optimize results.
  • Provide strategic recommendations of how to allocate client budget toward relevant services in accordance with business goals.
  • Develop account growth sales strategy, nurturing and evolving it as appropriate.
  • Track and analyze sales pipeline using HubSpot CRM.
  • Create proposals for new opportunities from key accounts.
  • Lead the sales process for key accounts including opportunity identification, discovery meetings, proposal presentations, contract execution, and client communication.
07/2020 to 04/2021
Account Manager - Consulting 1-800-Flowers.Com, Inc. Savannah, GA,
  • Worked directly with client and sales team in the continuous care retirement community industry to understand initiatives, make recommendations and handle project implementation to meet deadlines.
  • Communicated direct mail drop dates, ad run dates, online and digital marketing launch dates to sales team and client.
  • Prepared and managed expenses and budget based on proposals.
  • Worked closely with digital team members to design campaigns that included SEO, PPC, social and blog content.
  • Created briefs and interacted with creative director and production to produce print ads and direct mailers.
  • Interfaced with traffic/creative for project schedules, production and specifications.
  • Developed quarterly marketing reports and analytics reports for campaign feedback.
07/2018 to 03/2020
Account Manager Fidelity National Information Services Houston, TX,
  • Increased client revenue by creating effective advertising campaigns for key accounts.
  • Developed placement strategies of online media banners and video ads to drive highest view-ability for desktop and mobile applications.
  • Cultivated client relationships in entertainment and office verticals to promote repeat retailer business.
  • Managed up to fifteen projects for fifteen accounts on three different publisher websites simultaneously.
  • Enhanced online presence to take advantage of retailer promotions and seasonal marketing.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Supervised collaboration of legal, creative, technical and campaign management teams, ensuring timely campaign launches with successful click thru rates and high return on ad spend.
08/2015 to 07/2018
  • Engaged with sales and clients to execute media campaigns that drove client revenue and exceeded client expectations.
  • Adopted best practices and implemented changes to improve process and reduce waste.
  • Served as internal consultant on platform capabilities and diverse targeting methods.
  • Monitored metrics and performance of campaigns.
  • Connected and collaborated with internal departments to troubleshoot and resolve campaign issues.
  • Executed multi-faceted programs flawlessly for complex high-revenue retail accounts.
  • Maintained and reviewed campaigns for top quality and compliance standards.
03/2011 to 08/2015
Client Relations Representative Company Name City, State,

04/2013 to 08/2015

  • Advocated for 50 financial institutions, resolving operational issues and inquiries.
  • Ensured high client satisfaction by establishing and maintaining positive relationships.
  • Investigated and researched with internal departments to resolve problems, questions and concerns.
  • Trained and navigated clients through online portal and trouble-shooted errors.
  • Understood goals of clients; proposed purchase of new innovative products, assisted with enrollment and product information, trained on existing products and analyzed reporting.
  • Responded to account inquiries regarding payments, finance charges, fees and assisted with parameter and bill code changes.

ScoreCard Implementations Coordinator

12/2011 to 04/2013

  • Responsible for overseeing initiation, prioritization and execution of high-profile ScoreCard loyalty rewards programs simultaneously.
  • Primary contact responsible for maintaining communication, customization of program and ensuring overall client satisfaction.
  • Managed collaboration of all internal and external teams including IT, web design, product, legal and specialized employees of ScoreCard team to ensure accurate implementation.

Retail Rewards Representative

03/2011 to 12/2011

  • Provided in-depth customer service support to merchants regarding contracts for Bank of Montreal, Airmiles Rewards Program and assisted in French customer support.
  • Trouble-shooted and tested platforms, created, organized and stream-lined processes for new program.
  • Compiled financial research for upper management to aide in profitability decisions about program.
  • Promoted to ScoreCard Implementation Coordinator.
Education and Training
Expected in 2000
Bachelor of Arts:
Eckerd College - St. Petersburg, FL

Field of Study: Modern Languages, International Business


Certified Digital Marketing Professional 2021; Digital Marketing Institute

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  • Account Manager - Consulting
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  • Client Relations Representative


  • Bachelor of Arts

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