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Account Manager - Consulting Resume Example

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ACCOUNT MANAGER - CONSULTING
Summary

Talented marketing account manager with excellent client oversight, issue resolution and relationship building skills. Highly effective at maximizing repeat business opportunities.

Skills
  • Relationship building
  • Strategic planning
  • Account and order management
  • Market forecasting
  • Research and analysis
  • Project management skills
  • Sales reporting
  • Process improvement
  • Project implementation
  • Time management
Software & Platforms
  • HubSpot, Salesforce, Function Point, Sherpa, Quickbase, JIRA, FatTail AdBook, Placements IO, Appian BPM, Enquire, MyEmma, MailChimp, Oracle, Windows, Mac OSX, Word, PowerPoint, Excel, Lotus Notes, Outlook, Google Ad Word, Basecamp, Asana, Slack, Teams, Dropbox, Docusign, AS400
Experience
ZoominfoBellevue , WAAccount Manager05/2021 to Current
  • Manage client relationships and engagements to understand their marketing goals and business objectives, KPIs and goals.
  • Lead internal and client-facing cross-service line meetings and presentations.
  • Facilitate team collaboration to develop digital marketing approaches.
  • Identifying learnings to be applied across channels to optimize results.
  • Provide strategic recommendations of how to allocate client budget toward relevant services in accordance with business goals.
  • Develop account growth sales strategy, nurturing and evolving it as appropriate.
  • Track and analyze sales pipeline using HubSpot CRM.
  • Create proposals for new opportunities from key accounts.
  • Lead the sales process for key accounts including opportunity identification, discovery meetings, proposal presentations, contract execution, and client communication.
1-800-Flowers.Com, Inc.Savannah , GAAccount Manager - Consulting07/2020 to 04/2021
  • Worked directly with client and sales team in the continuous care retirement community industry to understand initiatives, make recommendations and handle project implementation to meet deadlines.
  • Communicated direct mail drop dates, ad run dates, online and digital marketing launch dates to sales team and client.
  • Prepared and managed expenses and budget based on proposals.
  • Worked closely with digital team members to design campaigns that included SEO, PPC, social and blog content.
  • Created briefs and interacted with creative director and production to produce print ads and direct mailers.
  • Interfaced with traffic/creative for project schedules, production and specifications.
  • Developed quarterly marketing reports and analytics reports for campaign feedback.
Fidelity National Information ServicesHouston , TXAccount Manager07/2018 to 03/2020
  • Increased client revenue by creating effective advertising campaigns for key accounts.
  • Developed placement strategies of online media banners and video ads to drive highest view-ability for desktop and mobile applications.
  • Cultivated client relationships in entertainment and office verticals to promote repeat retailer business.
  • Managed up to fifteen projects for fifteen accounts on three different publisher websites simultaneously.
  • Enhanced online presence to take advantage of retailer promotions and seasonal marketing.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Supervised collaboration of legal, creative, technical and campaign management teams, ensuring timely campaign launches with successful click thru rates and high return on ad spend.
FIDELITY INFORMATION SERVICESCity , STATEAccount Manager08/2015 to 07/2018
  • Engaged with sales and clients to execute media campaigns that drove client revenue and exceeded client expectations.
  • Adopted best practices and implemented changes to improve process and reduce waste.
  • Served as internal consultant on platform capabilities and diverse targeting methods.
  • Monitored metrics and performance of campaigns.
  • Connected and collaborated with internal departments to troubleshoot and resolve campaign issues.
  • Executed multi-faceted programs flawlessly for complex high-revenue retail accounts.
  • Maintained and reviewed campaigns for top quality and compliance standards.
Company NameCity, StateClient Relations Representative03/2011 to 08/2015

04/2013 to 08/2015

  • Advocated for 50 financial institutions, resolving operational issues and inquiries.
  • Ensured high client satisfaction by establishing and maintaining positive relationships.
  • Investigated and researched with internal departments to resolve problems, questions and concerns.
  • Trained and navigated clients through online portal and trouble-shooted errors.
  • Understood goals of clients; proposed purchase of new innovative products, assisted with enrollment and product information, trained on existing products and analyzed reporting.
  • Responded to account inquiries regarding payments, finance charges, fees and assisted with parameter and bill code changes.

ScoreCard Implementations Coordinator

12/2011 to 04/2013

  • Responsible for overseeing initiation, prioritization and execution of high-profile ScoreCard loyalty rewards programs simultaneously.
  • Primary contact responsible for maintaining communication, customization of program and ensuring overall client satisfaction.
  • Managed collaboration of all internal and external teams including IT, web design, product, legal and specialized employees of ScoreCard team to ensure accurate implementation.

Retail Rewards Representative

03/2011 to 12/2011

  • Provided in-depth customer service support to merchants regarding contracts for Bank of Montreal, Airmiles Rewards Program and assisted in French customer support.
  • Trouble-shooted and tested platforms, created, organized and stream-lined processes for newprogram.
  • Compiled financial research for upper management to aide in profitability decisions about program.
  • Promoted to ScoreCard Implementation Coordinator.
Education and Training
Bachelor of Arts2000Eckerd College, City, State

Field of Study: Modern Languages, International Business

Languages
Fluent in French, Conversational Spanish
Certifications

Certified Digital Marketing Professional 2021; Digital Marketing Institute

Website

www.linkedin.com/in/kat-burnett-81a073b9/

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How this resume score could be improved?

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Resume Strength
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  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Eckerd College

Job Titles Held:

  • Account Manager
  • Account Manager - Consulting
  • Client Relations Representative

Degrees

  • Bachelor of Arts 2000

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