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Account Manager Resume Example

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Elizabeth
Janise
Professional Summary

Detail-oriented Manager with proven knowledge of how to properly run staff and skills in a variety of job duties. Known for taking initiative to build long-lasting client relationships and support company directives. Dedicated to best-in-class work and solutions-focused problem-solving.

Skills
  • Managerial Accounting
  • Team management
  • Materials requisition
  • Preventive Maintenance
  • Employee scheduling
  • Inventory replenishment
  • Maintenance and repair
  • Regulatory Compliance
  • Work orders
  • Chemical cleaners
  • Facilities maintenance
  • Preventive and reparative maintenance
  • Bloodborne Pathogen training
  • HAZMAT knowledge
  • Account management and updating
  • Email account set up
  • Project manager supervision
  • Consulting
  • Verbal and written communication
  • Operations management
  • Staff Management
  • Strategic Planning
  • Job inspections
  • Budgeting
  • Sales and marketing
  • Leadership
  • Issue resolution
  • Priority management
  • Training and mentoring
  • Negotiation
  • Conflict resolution
  • Inventory oversight
  • Event planning experience
  • Patient evaluations
  • Treatment coordination
  • Therapy planning
  • Organizational skills
  • Understanding of budgeting
  • Activity Organization
  • Facilities management
  • Equipment Maintenance
  • Event Coordination
  • Activity Planning
  • Safety standards and protocols
Education
Colony Park Academy of BeaumontBeaumont, TX10/2018High School Diploma
Work History
Central Mall Port Arthur- Account Manager
Port Arthur, TX08/2019 - Current
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Completed floor maintenance, including stripping, sealing and finishing of materials.
  • Wiped down tabletops, chairs and condiment containers.
  • Performed maintenance and minor repairs on scrubbers and other equipment.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Scrubbed, top-coated, buffed and varnished hard floors.
  • Alleviated employee conflicts among porters by actively listening and helping with proper counseling.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Supervised supplies in inventory, for items requiring immediate reorder.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by 30 - 40 hours per week.
  • Maintained specialty spaces such as chemistry laboratories by cleaning with safe solvents.
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
  • Established and maintained clean and comfortable environments in my buildings by vacuuming, cleaning windows and dusting.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Examined halls and lobbies to determine need for repairs and replacement of furniture or equipment.
  • Helped outside crew complete grounds maintenance tasks such as removing debris.
  • Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
  • Completed deep cleaning tasks such as buffing and polishing floors each.
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Used approved cleaning products on various surfaces, including to reduce bacterial growth and prevent spread of viruses.
  • Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Maintained daily facility operations.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Supervised 10 employees, including scheduling, training and performance monitoring.
  • Developed and implemented employee incentive programs to promote top performance.
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime [Number]%.
  • Implemented improved training programs for maintenance employees.
  • Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with several customers to understand needs and provide excellent service.
  • Resolved all problems, improved operations and provided exceptional client support.
  • Developed team communications and information for meetings.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Led my team in delivery of deep cleaning project, resulting in a happy customer.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving all issues.
Senior Care Centers LLC- Activity Director
Orange, TX01/2016 - 12/2018
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Arranged outings as part of recreational program, including bowling and museums.
  • Planned, implemented and evaluated activities for The Meadows of Orange.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Stretched minimum annual budget to cover planned activities through creative use of resources.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Created and delivered recreational programs for small and large groups of residents.
  • Developed and implemented safety training programs for staff and residents community.
  • Resolved conflicts that arose between residents by listening and patients.
  • Designed enjoyable and innovative customized training programs based upon fitness goals.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Designed customized client programs to meet individual fitness needs.
  • Transported and escorted program participants to and from activities and on field trips.
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Ordered and maintained all recreational equipment.
  • Performed clerical duties, including registering participants and answering specific event inquiries.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Planned and conducted community activities.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Coordinated and led events, outings and safe activities for both small and large groups.
  • Managed scheduled events for residents to maximize activities and attendance.
  • Trained staff members on conducting events and following safety procedures.
  • Kept athletic and games equipment and facilities organized and maintained.
Healthcare Services Group Inc.- Account Manager
Orange, TX06/2015 - 01/2016
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Maintained daily facility operations.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
  • Developed and implemented employee incentive programs to promote top performance.
  • Supervised 10 employees, including scheduling, training and performance monitoring.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime.
  • Implemented improved training programs for maintenance employees.
  • Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved cleaning problems, improved operations and provided exceptional client support.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Completed all floor maintenance, including stripping, sealing and finishing of materials.
  • Wiped down tabletops, chairs and condiment containers.
  • Performed maintenance and minor repairs on side by side and other equipment.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Scrubbed, top-coated, buffed and varnished hard floors.
  • Alleviated employee conflicts among housekeepers by actively listening and using the proper approach.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Supervised supplies in inventory, for items requiring immediate reorder.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by 40 hours per week.
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
  • Established and maintained clean and comfortable environments in building by vacuuming, cleaning windows and dusting.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Protected and maintained carpets with regular steam cleaning and shampooing.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Examined 64 rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
  • Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Used approved cleaning products on various surfaces, including to reduce bacterial growth and prevent spread of viruses.
  • Dismantled, cleaned and replaced light fixtures.
  • Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
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Resume Overview

Companies Worked For:

  • Central Mall Port Arthur
  • Senior Care Centers LLC
  • Healthcare Services Group Inc.

School Attended

  • Colony Park Academy of Beaumont

Job Titles Held:

  • Account Manager
  • Activity Director

Degrees

  • High School Diploma

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