account manager resume example with 11+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Skills
Salesforce
Google Drive
Microsoft office
Time management
Verbal and Written Communication
Relationship Building
Opportunities Identification
Lead Generation
Account Management
CRM Software
Strategic Account Planning
Qualifying Leads
Business Development
Customer Relationships
Data Analytics
Staff Development/Training
Product Training
Goal Setting
Business Needs Assessment
Persuasive Negotiations
Overcoming Objections
Sales Development
Upsell Opportunities
Experience
07/2022 to CurrentAccount ManagerBentley Systems, Inc. | Portland, OR,
Built and maintained productive relationships with customers and internal partners.
Acted as main point of contact in matters relating to client concerns and needs.
Cultivated and preserved business relationships with prospective customers and market influencers and generated new clients and business partners, resulting in increased revenue.
07/2019 to 08/2021Senior Telesales Account ExecutiveMsc Industrial Direct Co., Inc. | Fernley, NV,
Moved customers swiftly through the sales process by scheduling appointments for presentations
Managed productive calls by maintaining control and using scripts to overcome objections
Kept callers focused on products and benefits with skilled call management
Improved sales strategies based on data from client and market surveys
Fielded wide-ranging questions and consistently encouraged customers' interests in products
Opened and updated customer accounts with personal information, payment methods, and order details
Answered warm inbound calls from potential customers answering advertising solicitations
Protected company and customer data by following information policies
Maintained full compliance with legal, health, and safety regulations
Built sales pipeline, managed prospects, ran sales reports, and managed customer accounts with Salesforce CRM system
Maintained in-depth understanding of company products and services to make suitable recommendations to customers.
Processed customer orders, transactions and requests.
Fostered team approach to achieve annual sales objectives
Contributed to rollout of promotional and marketing strategies, increasing sales over 20%
Provided timely, courteous and knowledgeable responses to information requests.
Developed new leads each day at or above quotas.
Cross-sold additional products and services to purchasing customers.
Documented sales call data in salesforce
10/2017 to 07/2019Medicare RepresentativeAnthem, Inc. | Reston, VA,
Built loyal clientele and sought out new business development opportunities through networking and referrals
Applied knowledge of consultative sales techniques to sell Medicare, Medicare Advantage, and supplemental insurance policies
Delivered superior customer service by explaining insurance products, suggesting policy updates, and guiding the sales processes to address customer needs
Networked with contracted providers and community-based organizations to develop rapport and maintain favorable partnerships
Manage the coordination of meetings and events to help drive company growth
Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options
Developed solid relationships with staff, customers, and vendors
Maintained full compliance with CMS regulations
99% accuracy management of customers records in multiple companies leads tracking system
Responded to member questions regarding plan benefits and provisions.
Handled new enrollments by entering customers' data and reviewing information.
Promoted available products and services to customers during service, account management and order calls.
Took special orders in person and over telephone, generating additional revenue every month.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
11/2015 to 01/2019Senior Insurance AgentRichmond American Homes | Pueblo, CO,
Expanded client base with powerful marketing, cold calling, and referral management
Met and maintained monthly and quarterly insurance sales goals by capitalizing on expert knowledge of available products, customer preferences, and market trends
Marketed company offerings and brought in $150,000 in yearly APV (Annualized premium value) by developing referral sources such as NYPD, FDNY, and municipalities
Maintained robust client numbers through effective retention and acquisition strategies
Pursued continued education and training programs to further professional development
Achieved and maintain a professional working relationship with staff and other personnel at all times
08/2010 to 10/2015Insurance AgentAflac | City, STATE,
Met and maintained monthly and quarterly insurance sales goals by capitalizing on expert knowledge of available products, customer preferences, and market trends
Expanded client base with powerful marketing, cold calling, and referral management
Connected with new, established, and potential clients by completing 50+ face-to-face meetings each month
Promoted supplemental employee benefits successfully across NYC through networking and cold calling
Increased territory by 20% by continuously prospecting new business
Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options
Set up clients with new policies, including calculating premiums and establishing payment methods
Education and Training
Expected in 06/1991 to to Bachelor of Science | MarketingPUCMM, Santiago, GPA:
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