account manager resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
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Account Manager, 03/2019 to Current
Moonbug EntertainmentIrvine, CA,
  • Managed budgeting, forecasting and performance for all accounts.
  • Streamlined operational efficiencies by developing customer service protocols and standards.
  • Developed and delivered new business requisitions through business-to-business sales and trade shows.
  • Managed existing portfolio and potential leads using CRM system.
  • Improved profitability by developing pipeline using multiple sales penetration strategies.
  • Assessed processes used to send products to customers and discovered improved method.
  • Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
  • Created, guided and executed projects through sales, design and staff management from concept to completion.
  • Designed timelines for services and alerted customers of changes or updates frequently.
  • Improved productivity by overseeing and supporting account management team.
  • Adjusted financial schedules and prices by applying supply management department cost information.
  • Led and motivated sales team working with businesses.
  • Increased sales by cultivating successful customer relations and efficiently resolving service requests.
  • Improved customer confidence and recovered previous year sales losses by building and renewing customer relationships to define market opportunities.
  • Received company employee performance award after maintaining record sales achievement for growth.
  • Formulated plans to expand business operations, growing overall territory and client base.
  • Elevated client retention rating by negotiating product pricing, freight rates and delivery and payment terms to beat competition.
  • Created and executed marketing initiatives, increasing overall sales year over year.
  • Recruited sales team members and coordinated team activities to maximize sales and minimizing costs.
  • Enhanced market penetration by conducting thorough competitive analysis and customer satisfaction surveys to identify entry points and requirements.
  • Incorporated new locations into region to drive annual revenues and increase profits.
  • Strengthened branding initiatives by serving on committees to maximize outreach.
  • Mitigated financial discrepancies for division accounts.
Sales Associate, 03/2018 to 03/2019
Watermark Retirement CommunitiesWillow Grove, PA,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security procedures.
  • Acted as point of contact for internal and external customers across departments.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide store, products and services information.
  • Offered product and service consultations and employed upselling techniques.
  • Acted as initial contact in addressing customer concerns.
  • Built trusting relationships with customers by making personal connections.
  • Coordinated activities with other departments to ensure quality customer service.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Negotiated and closed deals with minimal oversight.
  • Processed orders through company system and coordinated product deliveries.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Worked with fellow sales team members to achieve group targets.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
  • Won store sales competition for [Task], resulting in [Result].
Lead Massage Therapist, 04/2006 to 12/2017
Hand & StoneChesterfield, MI,
  • Communicated with clients to learn about physical condition and symptoms.
  • Referred clients in need of specialized care to healthcare professionals.
  • Employed trigger point therapy to relieve specified areas of pain or dysfunction.
  • Addressed injuries, trauma and stress using myofascial release.
  • Examined clients to identify imbalances and sources of painful or tense areas.
  • Applied massage on soft body tissue to relieve discomfort and facilitate healing in injuries.
  • Instructed patients in proper use of therapeutic exercise techniques and devices.
  • Coordinated with doctors and chiropractors to execute physical therapy treatment plans.
  • Applied pressure to specific body points to relieve muscle tension and related symptoms.
  • Utilized cross-fiber friction techniques to facilitate strong, flexible repair in site-specific muscle and connective tissue injuries.
  • Stimulated and massaged areas of clients' bodies to promote healing.
  • Selected and employed variety of massage techniques to meet client's needs, including [Type] and [Type] massage.
  • Treated tendon and ligament scar tissue buildup using transverse friction.
  • Guided clients through PNF stretches to target nerve receptors and extent muscle length.
  • Specialized in issues relating to [Type] ailments and discomfort.
  • Facilitated fluid dispersion and muscle relaxation via longitudinal gliding.
  • Employed [Type] therapy to address [Type] issues.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Reduced process gaps by training new hires on best practices and protocols.
  • Completed frequent assessments of training materials, structure and success rates to enhance program.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Documented participant attendance, engagement and progress.
  • Identified and solved complex problems related to employee training, management and business direction.
  • Delivered in-depth, valuable training sessions to employees both in-person and via teleconferencing systems.
  • Produced training materials to engage and educate individuals.
  • Ordered materials and supplies to use in sessions and kept costs under training budget.
  • Scripted, recorded and uploaded instructional videos for remote learning students.
  • Educated, coached and mentored [Number] new hires in multiple positions.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Identified and communicated to management regarding areas needing additional training.
  • Devised strategies for optimizing work procedures, technical training and standard processes.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Education and Training
Associate of Arts: Paralegal, Expected in to Greenville Technical College - Greenville, SC

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Resume Overview

School Attended

  • Greenville Technical College

Job Titles Held:

  • Account Manager
  • Sales Associate
  • Lead Massage Therapist


  • Associate of Arts

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