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account manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

[Service manager who specializes in quality service, customer retention, productivity and team

management

HIGHLIGHTS Client relations specialist Talent development Conflict resolution techniques Skilled multi-tasker Team management Microsoft Word, Outlook,Power Meticulous attention to detail pointTraining and development Persuasive Scheduling Focused on customer Deadline-oriented satisfaction software proficiency Management of remote Exceeds sales goals employees Negotiations expert Sales presentations

Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Skills
academic, advertisements, billing, budget, closing, conferences, clients, customer satisfaction, customer service, customer support, delivery, senior management, financial, Laser, leadership, Organizing, quality, rapport, reading, Real Estate, risk analysis, sales, strategic, training manuals
Experience
Account Manager, 03/2014 - 07/2014
Mygrant Glass Sharonville, OH,
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Provided a high level of product and leadership support to representatives and clients.
  • Addressed negative customer feedback immediately.Developed rapport with the customer base by handling difficult issues with professionalism.
Account manager, 07/2014 - 10/2014
Mygrant Glass Stockton, CA,

Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner.

Account Manager, 03/2013 - 2014
Mygrant Glass Warminster, PA,
  • Enrolling Medical Professionals into medical courses.
  • Botox,Laser, and a variety of other medical courses.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Provided a high level of product and leadership support to representatives and clients.Collected, monitored and evaluated customer requirements to achieve desired course start date.
Admissions rep, 05/2012 - 01/2013
Encompass Health Magee, MS,
  • Lectured and communicated effectively with students from diverse backgrounds.Inspired students to translate their academic interests into the real world by taking positive actions.Kept abreast of developments in the field by reading current literature and attending professional conferences.Maintained thorough records of student attendance and grades.
Admissions Rep, 02/2010 - 04/2012
Encompass Health Moline, IL,
  • Interviewing students for online classes.
  • Qualifying to insure the student was eligible for school.
  • Organizing files to insure students have all the necessary papers for financial aid, and the proper documentations required for the program.
  • Exceeded performance goals, by working interdependently as a member of the graduation team.
  • Ensuring that future students had best experience throughout the enrollment process,classroom orientation.
Sales Manager, 02/2002 - 02/2010
Homelight Sacramento, CA,
  • Created training manuals targeted at resolving even the most difficult customer issues.Recruited, managed and mentored an average of 50 new customer service representatives per year.
  • Monitored the daily activities of customer support teams.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representative.
  • Interviewed, hired and trained new quality customer service representatives.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.Effectively managed departmental expenses to stay within allocated budget.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.Resolved customer questions, issues and complaints.Maintained high referral rates and exceptional feedback from previous clients.Created realtor and buyer incentives and strategies with agents, builders and buyers.Cold called clients to obtain their exclusives.Wrote contract documents, purchase agreements and closing statements.Actively follow-up with prospects and hot leads.Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • department Sold deeded timeshares.
  • Real Estate license since 2002.
Owner/Operator, 01/1985 - 2002
Lineage Logistics Dayton, OH,
  • Managed a team of 95 employees on a nightly basis.
  • Communicating with my area managers to insure a quality level of service.
  • Specializing in medical and clean room services.
  • Cleaned over 1 million square feet nightly.
  • Managed multiple mobile teams on number of different locations.Managed the day-to-day tactical and long-term strategic activities within the business.Reduced and controlled expenses by improving resource allocation.Conducted cost, schedule, contract performance, variance and risk analysis.Reviewed and approved billing invoices and expense reports.
Education
General South Omaha - Omaha, NE, usa: , Expected in
-
- ,
GPA:
Status -
High School Diploma: , Expected in 1 2002
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Arizona Realestate School - Phoenix, AZ
GPA:
Status - Az real estate license

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Resume Overview

School Attended

  • Arizona Realestate School

Job Titles Held:

  • Account Manager
  • Account manager
  • Account Manager
  • Admissions rep
  • Admissions Rep
  • Sales Manager
  • Owner/Operator

Degrees

  • General South Omaha - Omaha, NE, usa
  • High School Diploma

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