account manager resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Insightful and dedicated Travel Professional with exceptional customer service, time management and problem-solving abilities. Over 30 years of experience with a focus on building long-lasting relationships. Proficient at providing all levels of staff, management, and executives with quality booking options and support. Committed to timeliness, cost-effectiveness, and attainment of corporate goals.

  • Account Management
  • Vendor Negotiations
  • Reporting Analytics and Benchmarking
  • Concur Travel and Expense
  • Meeting and Events
  • Trainings
  • Travel Arrangements
  • MS Office
07/2017 to 03/2020
Account Manager Mytech Partners Minneapolis, MN,
  • Managed portfolio of 20 corporate accounts in total of $21 Million in travel spend.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.
  • Provided metrics, consistently analyzed key data and created travel management plans for continuous improvement.
  • Designed PowerPoint presentations for quarterly meetings with top-level executives.
  • Assessed travel policy and procedures, identified strengths and weaknesses in key areas and made recommendations.
  • Achieved cost-savings by developing functional solutions to out of policy problems.
  • Participated or lead Concur online booking tool and AirPortal trainings for Travel Managers, Executive Assistants and Travel Planners.
  • Recommended vendor programs and assisted with contract negotiations.
  • Collaborated with client's internal departments to customize reporting to reconcile travel expenses.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
09/2005 to 06/2017
Corporate Travel Manager Snap-On Tools Elizabethton, TN,
  • Managed travel program with over 3,000 employees and $2 Million in travel spend.
  • Worked collaboratively and proactively with leadership to develop and implement key cost savings initiatives and improved processes.
  • Sustained operational efficiencies, coordinating domestic travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Created, maintained and communicated travel policy, for use by Extra Space Management employees.
  • Monitored travel policy compliance and provided options to increase compliance.
  • Monitored travel alerts and worked with travel agency to ensure affected travelers are located, contacted promptly and assisted through travel disruption.
  • Managed travel arrangements for the company corporate jet, including flight manifests, catering and ground transportation.
  • Managed supplier relations, negotiating and managing contracts with travel suppliers to obtain cost savings while preserving a reasonable travel experience.
  • Provided monthly reports to Senior Management and made recommendations on cost savings initiatives.
  • Managed the oversight and administration of Concur Travel online booking tool, to include updates, new users, profile updates and trainings.
  • Reconciled expense reports.
  • Worked closely with travel agency to establish service level expectations, review travel requirements, monitor industry trends and identify improvement opportunities.
  • Coordinated and executed corporate meeting and events, including site selection, food and beverage, venue set-up, audiovisual equipment and transportation, BEO approval.
  • Attended and participated in company events.
  • Communicated event timelines to stakeholders for on-time event execution.
01/2002 to 07/2005
Executive Assistant/Special Events Coordinator BCS -Strong Staffing City, STATE,
  • Served as Executive Assistant to CEO and CFO providing high-level support on broad range of business initiatives.
  • Arranged private and commercial domestic travel, hotel and transportation needs for Executives.
  • Planned and executed corporate meetings and lunches for employees.
  • Assisted with administrative tasks, including filing, answering phones and errands.
  • Successfully organized and executed 25+ seminars and workshops annually throughout the US with up to 100 participants.
  • Organized all event logistics and operations, including facility selection, pricing, transportation, accommodations, food and beverage selections and audio-visual arrangements.
  • Created agenda's, evaluations forms and certificates for each workshop.
  • Attended and participated in industry events.
  • Managed client correspondence, and arranged travel to attend workshops and seminars.
Education and Training
Expected in
: Tourism And Travel Management
Sun 'N Surf Travel School - Murray, UT,
Activities and Honors
  • Member, GBTA-Utah Chapter (2007 - present)
  • Board of Directors, Vice President (2018-present)
  • Board of Directors, Communications and Government Relations (2015-2017
  • Board of Directors, Secretary (2013-2015)
  • Direct Member Service Award, GBTA-Utah Chapter (2013)

Certified Travel Expert

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Resume Overview

School Attended

  • Sun 'N Surf Travel School

Job Titles Held:

  • Account Manager
  • Corporate Travel Manager
  • Executive Assistant/Special Events Coordinator


  • Some College (No Degree)

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