LiveCareer-Resume

account manager resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Passionate, dependable, and punctual business administration graduate with 5 years experience working directly with clients to service accounts. Dedicated to meeting high levels of customer satisfaction and offering extraordinary 1-1 service. Expert at communication and applying targeted salesmanship techniques to achieve sales goals.

Skills
  • Customer Service
  • Business Development
  • Problem-Solving
  • Performance Evaluations
  • Relationship Building
  • Acquisition and Retention Strategies
  • CRM Software
  • Excellent Communication Skills
  • Product Training
  • Time Management
  • Sales Force Training
  • Payment Collecting
  • Persuasive Communication Expertise
  • Selling Advertising
  • Team Training and Motivation
  • Community Involvement
  • Credit Checks and Collections
  • Data Analytics
  • Internet Savvy
  • Revenue Growth
  • Revenue Retention
  • Upsell Opportunities
  • Microsoft Office
  • Organization and Time Management
  • Detail-Oriented
  • Critical Thinking
  • Office Management
  • HIPAA Compliance
  • Flexible Schedule
  • Available Nights, Weekends and Holidays
  • Product Knowledge
  • Building Customer Loyalty
Education and Training
North Lake College Irving, TX Expected in 06/2023 Associate of Applied Science : Business Management - GPA :
North Lake College Irving, TX Expected in 06/2020 Associate of Applied Science : Business Administration - GPA :
Experience
Acronym Media - Account Manager
New York, NY, 08/2021 - 01/2022
  • Led in the Interviewing and hiring process of new employees
  • Supervised sales staff of 6; communicating job expectations and providing direction, support, and motivation to aid in sales targets
  • Ensured deliverance of our company experience to every client ensuring their satisfaction and securing brand loyalty
  • Studied & embodied brand material to be further able to express a genuine love for the company and product
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Cultivated hospitable environments for the customer to relax and understand their needs are my absolute priority
  • Established a network of personalized clients loyal to the brand to maintain a growing sales plan for myself and the business
  • Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
  • Provided a personalized experience to every client sharing my charisma to provide a personally extraordinary experience
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Enacted personal marketing tactics to exceed quarterly sales plans outside of contacting the regularly interested customer
  • Implemented and facilitated operational facilities to develop customer service protocols and standards.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Utilized sales data to evaluate sales performance and make proper adjustments.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Cultivated and developed customer relationships to enable sustained revenue growth.
St. Catherine Of Siena - Medical Secretary
Jamaica, NY, 08/2019 - 08/2021
  • Checking in nearly 100 patients a day physically through forms and virtually through Intergy and Phreesia systems while fostering relationships with the parents and their children
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Served as office supervisor when the current supervisor was absent
  • Solely trained new employees how to learn the job duties and day to day tasks while completing my regular workload
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Being the front lines of the company, greeting patients as they entered the clinic
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Spear-headed in the creation of step-by-step forms and processes that sped up patient check in time speeds by 50%
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Compiled physical and digital documents, charts and reports.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Extreme multitasking working call center for the pediatric, family practice, and OB-GYN clinics.
    Collaborated amongst a small team taking upwards of 1000+ calls a day.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Monitored unit supply levels and notified management of ordering needs.
North Lake College - Student Orientation Leader
City, STATE, 05/2019 - 05/2020
  • Engaged students by fostering greater sense of community and serving as role model, educator and mentor to undergraduates.
  • Cultivated positive and supportive atmosphere for students focused on assisting with wide-ranging issues.
  • Welcomed students and family members, answered questions and directed guests at official new student orientation sessions.
  • Helped students transition from other campuses, international locations and secondary school environments to college life.
  • Mentored students on successful strategies for integrating into college life.
  • Planned and led community activities and events to promote bonding.
  • Planned and facilitated evening activities to promote student social connection development.
  • Communicated with students after orientation through social media and mail-ins.
  • Answered questions, pointed out overlooked features, and offered further details about special exhibits to educate visitors.
  • Delivered guided tours, presenting scripted information and answering questions.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Activities and Honors

Served as Chairman for the Honors in Action Committee for International Honor Society Phi Theta Kappa


Served as Secretary in North Lake College Student Government Association


Served as President of Students Against Destructive Decisions


Member of Thespian Honor Society


Member of Tri-M Honor Society

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Resume Overview

School Attended

  • North Lake College
  • North Lake College

Job Titles Held:

  • Account Manager
  • Medical Secretary
  • Student Orientation Leader

Degrees

  • Associate of Applied Science
  • Associate of Applied Science

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