account manager resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, San Francisco, CA94105
:
Summary
OPERATIONS SUPERVISOR Respected leader with knowledge of customer service management and operation management in international air cargo and airline operations, E-Commerce warehouse management: Expertise running an effective operation, reducing cost and customer problem solving. Break Bulk Full - Service Logistic, 3PL Logistic Haz-Mat, Experience in dangerous goods and domestic and international freight Shipping and Receiving International Shipping and Receiving Cargo, Air Freight, Freight, and Mail Union Environments Knowledge of FAA, OSHA, TSA, and CTPAT, CCSP guidelines Knowledge of Retail Distribution Process
Education
Tarrant County College, Expected in ā āCertified Logistic Associate: - GPA:
Tarrant County College, Expected in ā āCertified Logistic Technician: - GPA:OSHA, Tarrant County College
Forklift, Class I, IV, Tarrant County College
Capella UniversityMinneapolis, MNExpected in 2013 ā āBachelor of Business Administration:Management - GPA:Management
Manages all shifts and ongoing activities related to warehouse, Air Import and Export agents, along with developing company personnel.
Put plan into place that reduce Freight mishandling by 10%, both Outbound and Inbound.
Coordinated the freight build up for outbound flights and freight breakdown for customer pick-up.
Managed all security mandates generated from the following agencies to ensure warehouse and freight safety.
Transportation Safety Administration, Federal Aviation Administration, Local Airport Authority and U.S.
Customs & Border Patrol.
Wore "two hats" as Account Manager and Manager on Duty, in my nine months, made improvements resulting in employee attendances by 25% and decrease injury on duty accidents by 10%.
Supervised a team of 15 clerks, responsible for hiring, training, and development of clerks; participating in 6s and Lean Sigma improvement projects.
Aligning team agenda with the overall department/company objective.
Assigning duties, examines work for exactness, neatness and conformance to standard operating procedures.
Issues written and oral instructions.
Supervised the Picking Area, both Small and Large aviation parts for distribution to various Branch Supervises a team of 15 clerks, responsible for hiring, training, and development of clerks; participating in 6s and Lean Sigma improvement projects.
Aligning team agenda with the overall department/company objective.
Knowledge of SAP.
Cvs Health - Operation Supervisor Macon, GA, 07/2014 - 10/2015
Supervised a team of 12 to 20 associates in a 1,000,000 SQ FT warehouse, which support retail operations by processing of goods through the supply chain.
Fosters a work environment that inspires trust, respect, professionalism and teamwork to achieve goals, while encouraging team building for developing problem solvers and leads for possible future promotional growth and to be independent and confident associates.
Effectively managing the Shipping Department to ensure daily accuracy to achieve planned UPH, CPH standards, and outbound units are manifested.
Working knowledge of Radio Frequency technology, Windows, and Microsoft Office, Kronos'.
Participated in the discipline, coaching, counseling, hiring and termination of subordinates, and training subordinates, to ensure compliance with company rules and regulations.
Reconcile any issues between Carriers, Freight Forwarders and Courier Companies upon receiving freight for processing.
Flex - Operation Administrator Salt Lake City, UT, 05/2013 - 09/2013
Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including line haul, quality assurance and customer service.
Maintained proper documentation logged and monitored all hazardous materials that were received and shipped on a daily basis.
Prepared all documents for export shipments to Canada.
American Pest - Customer Service Manager Baltimore, MD, 05/2009 - 08/2012
Supervised a workforce of Union (TWU) and Non-Union employees, 150 clerks and agents managing a daily ship rate of 95% to 100%, manage a busy Warehouse with heavy loads of transit and export cargo for domestic and international freight business.
Identified potential problem areas and executed solutions across the department, with focus on safety, security, and dangerous goods aligned with profitability Oversaw the warehouse operation, Import and Export and dealing on a day to day basis with Carriers, Freight Forwarders and Courier Companies.
Responsible for daily inventory of on hand empty cargo containers, and inventory of high value inbound and outbound shipments.
Coordinate the Cross-Dock operation to orchestrate the proper breakdown and positioning of freight for outbound flights.
Directly accountable for customer bags off flights from American Airlines to American eagle with a transfer rate of 95%.
Managed bag transfer operation, increased efficiency in all operational areas, improved bag transfer productivity, and ensured timelier bag deliveries by 10 minute.
Developed metrics that cause competition between departments and provided motivation and support for the ramp operation, while managing a workforce of Union (TWU) and Non-Union employees.
American Pest - Customer Service Manager Bowie, MD, 05/2002 - 08/2007
Earned a reputation as a creative strategist with the ability to provide direction and guidance for customer-driven daily activities, including overseeing and scheduling staff members.
Supervised all aspects of establishing and successfully operating the airlines for the satisfaction of customers and the safe and timely departure of passengers and cargo.
Maximized staff effectiveness, provided training, motivation and support for a workforce of Union (TWU) and Non-Union employees, a 175 clerks and agents.
Led Airport Customer Service above and below-wing strategic initiatives for the airport experience including check-in, gates, boarding and transfers designed to improve customer service, increase efficiency, and improve operational reliability.
Manage the US/USPS relationship and lead contact person, ensuring a significant share of mail business 20000 to 50000 lbs per day for our station.
Homepointe - Sales Manager Chandler, AZ, 08/2000 - 05/2002
Propelled sales and distribution of airline's travel program to schools nationwide.
Negotiated selling prices, lease agreements, and maintenance contracts.
Helped to place students in careers by working closely with airport management.
Interests
United States Air Force Reserve - 4 years
United States Navy Reserve - 24 years
United States Navy - 4 years William Claire, page, 2
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