account manager resume example with 14+ years of experience

Jessica Claire
  • , San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Account Manager, 04/2017 to 01/2018
Mytech PartnersDenver, CO,
  • Manages all shifts and ongoing activities related to warehouse, Air Import and Export agents, along with developing company personnel.
  • Put plan into place that reduce Freight mishandling by 10%, both Outbound and Inbound.
  • Coordinated the freight build up for outbound flights and freight breakdown for customer pick-up.
  • Managed all security mandates generated from the following agencies to ensure warehouse and freight safety.
  • Transportation Safety Administration, Federal Aviation Administration, Local Airport Authority and U.S.
  • Customs & Border Patrol.
  • Wore "two hats" as Account Manager and Manager on Duty, in my nine months, made improvements resulting in employee attendances by 25% and decrease injury on duty accidents by 10%.
Warehouse Supervisor, 10/2015 to 04/2016
AnixterBrentwood, TN,
  • Supervised a team of 15 clerks, responsible for hiring, training, and development of clerks; participating in 6s and Lean Sigma improvement projects.
  • Aligning team agenda with the overall department/company objective.
  • Assigning duties, examines work for exactness, neatness and conformance to standard operating procedures.
  • Issues written and oral instructions.
  • Supervised the Picking Area, both Small and Large aviation parts for distribution to various Branch Supervises a team of 15 clerks, responsible for hiring, training, and development of clerks; participating in 6s and Lean Sigma improvement projects.
  • Aligning team agenda with the overall department/company objective.
  • Knowledge of SAP.
Operation Supervisor, 07/2014 to 10/2015
Cvs HealthMacon, GA,
  • Supervised a team of 12 to 20 associates in a 1,000,000 SQ FT warehouse, which support retail operations by processing of goods through the supply chain.
  • Fosters a work environment that inspires trust, respect, professionalism and teamwork to achieve goals, while encouraging team building for developing problem solvers and leads for possible future promotional growth and to be independent and confident associates.
  • Effectively managing the Shipping Department to ensure daily accuracy to achieve planned UPH, CPH standards, and outbound units are manifested.
  • Working knowledge of Radio Frequency technology, Windows, and Microsoft Office, Kronos'.
  • Participated in the discipline, coaching, counseling, hiring and termination of subordinates, and training subordinates, to ensure compliance with company rules and regulations.
  • Reconcile any issues between Carriers, Freight Forwarders and Courier Companies upon receiving freight for processing.
Operation Administrator, 05/2013 to 09/2013
FlexSalt Lake City, UT,
  • Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including line haul, quality assurance and customer service.
  • Maintained proper documentation logged and monitored all hazardous materials that were received and shipped on a daily basis.
  • Prepared all documents for export shipments to Canada.
Customer Service Manager, 05/2009 to 08/2012
American PestBaltimore, MD,
  • Supervised a workforce of Union (TWU) and Non-Union employees, 150 clerks and agents managing a daily ship rate of 95% to 100%, manage a busy Warehouse with heavy loads of transit and export cargo for domestic and international freight business.
  • Identified potential problem areas and executed solutions across the department, with focus on safety, security, and dangerous goods aligned with profitability Oversaw the warehouse operation, Import and Export and dealing on a day to day basis with Carriers, Freight Forwarders and Courier Companies.
  • Responsible for daily inventory of on hand empty cargo containers, and inventory of high value inbound and outbound shipments.
  • Coordinate the Cross-Dock operation to orchestrate the proper breakdown and positioning of freight for outbound flights.
Ramp Supervisor, 08/2007 to 05/2009
Southwest AirlinesSarasota, FL,
  • Directly accountable for customer bags off flights from American Airlines to American eagle with a transfer rate of 95%.
  • Managed bag transfer operation, increased efficiency in all operational areas, improved bag transfer productivity, and ensured timelier bag deliveries by 10 minute.
  • Developed metrics that cause competition between departments and provided motivation and support for the ramp operation, while managing a workforce of Union (TWU) and Non-Union employees.
Customer Service Manager, 05/2002 to 08/2007
American PestBowie, MD,
  • Earned a reputation as a creative strategist with the ability to provide direction and guidance for customer-driven daily activities, including overseeing and scheduling staff members.
  • Supervised all aspects of establishing and successfully operating the airlines for the satisfaction of customers and the safe and timely departure of passengers and cargo.
  • Maximized staff effectiveness, provided training, motivation and support for a workforce of Union (TWU) and Non-Union employees, a 175 clerks and agents.
  • Led Airport Customer Service above and below-wing strategic initiatives for the airport experience including check-in, gates, boarding and transfers designed to improve customer service, increase efficiency, and improve operational reliability.
  • Manage the US/USPS relationship and lead contact person, ensuring a significant share of mail business 20000 to 50000 lbs per day for our station.
Sales Manager, 08/2000 to 05/2002
HomepointeChandler, AZ,
  • Propelled sales and distribution of airline's travel program to schools nationwide.
  • Negotiated selling prices, lease agreements, and maintenance contracts.
  • Helped to place students in careers by working closely with airport management.
Certified Logistic Associate: , Expected in
Tarrant County College - ,
Certified Logistic Technician: , Expected in
Tarrant County College - ,
OSHA, Tarrant County College Forklift, Class I, IV, Tarrant County College
Bachelor of Business Administration: Management, Expected in 2013
Capella University - Minneapolis, MN
OPERATIONS SUPERVISOR Respected leader with knowledge of customer service management and operation management in international air cargo and airline operations, E-Commerce warehouse management: Expertise running an effective operation, reducing cost and customer problem solving. Break Bulk Full - Service Logistic, 3PL Logistic Haz-Mat, Experience in dangerous goods and domestic and international freight Shipping and Receiving International Shipping and Receiving Cargo, Air Freight, Freight, and Mail Union Environments Knowledge of FAA, OSHA, TSA, and CTPAT, CCSP guidelines Knowledge of Retail Distribution Process
United States Air Force Reserve - 4 years United States Navy Reserve - 24 years United States Navy - 4 years William Claire, page, 2
administrative functions, clerical, coaching, oral, contracts, counseling, Customer Service, direction, documentation, focus, Forklift, hiring, hub, inventory, Kronos, team building, managing, materials, mail, Microsoft Office, Windows, personnel, pick, positioning, quality assurance, Radio, receiving, retail, Safety, selling, sales, SAP, scheduling, Shipping, Sigma, strategist, strategic, supply chain, teamwork, Technician, Transportation, written
Additional Information
  • MILITARY SERVICE United States Air Force Reserve - 4 years United States Navy Reserve - 24 years United States Navy - 4 years William Claire, page, 2

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Resume Overview

School Attended

  • Tarrant County College
  • Tarrant County College
  • Capella University

Job Titles Held:

  • Account Manager
  • Warehouse Supervisor
  • Operation Supervisor
  • Operation Administrator
  • Customer Service Manager
  • Ramp Supervisor
  • Customer Service Manager
  • Sales Manager


  • Certified Logistic Associate
  • Certified Logistic Technician
  • Bachelor of Business Administration

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