LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Service-focused employee bringing skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop practical solutions and implement corrections with efficiency. Proficient in hospitality, account management, and sales/production with 4+ years of experience in related roles.

Skills
  • Account management
  • Database management
  • Navigating CRM Systems
  • Excellent phone etiquette
  • Product and service sales
  • Product knowledge
  • Oral and written communication
  • Building rapport with clients
  • Cold calling skills
  • Converting leads
  • Upselling
  • Relationship building and management
  • Payment processing
  • Credit card processing
  • Food preparation and safety
  • Hospitality
  • Stocking and replenishing
  • Table setting knowledge
  • Food running
  • Managing a dining room
  • Service station maintenance
  • Menu memorization
  • Food preparation
  • Cleaning and sanitizing
  • Drawer management
  • Product restocking
  • Inventory management
  • Basic computer skills
  • Self-motivated
  • Time management skills
  • Quality assurance
  • Analytical skills
  • Good listening skills
  • Great problem solving and customer service skills
Work History
02/2019 to 02/2020
Account Manager/Billing and Collections Specialist Firstservice Residential Port Saint Lucie, FL,
  • This was a call center environment where I handled manual calls, automatically dialed outbound calls, and inbound.
  • Maintained high volume of calls to meet demands of large client pool.
  • Held conversations with clients via text and email in order to maintain relationships.
  • Set mass amounts of appointments on a daily basis.
  • Evaluated each clients credit profile in order to pre-qualify them for company products.
  • Managed and kept track of each clients profile through detailed notes and spreadsheets via CRM system and Google spreadsheets.
  • Sold multiple funding products and credit repair services to clients.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Processed payments and contracts on accounts.
  • Negotiated to collect balance in full as well as assisted clients in setting up payment plans.
  • Trained at least 3-4 colleagues for appointment setter position.
08/2017 to 01/2019
Food Runner/Busser Caliber Collision Carlsbad, CA,
  • Delivered food items to tables ensuring each restaurant customer received correct order.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Collected trash, wiped up spills and removed dishes from tables to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Sanitized, cleaned and scrubbed restroom fixtures and surfaces in detail.
  • Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and support positive work environment.
01/2017 to 06/2017
Cashier / Diner Panera Bread City, STATE,
  • Greeted customers upon arrival.
  • Handled and maintained correct amount of money in drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate menu items and join rewards program.
  • Responsible for maintaining clean work environment appropriate for food service.
  • Provided customer service and fulfilled customer needs.
  • Assisted customers by answering questions and fulfilling requests.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future customers.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Monitored dining room inventory and replenished as necessary.
  • Ensured exceptional guest experiences through attentive service.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Sanitized, cleaned and scrubbed kitchen, dining room, and restroom surfaces in detail.
  • Efficiently and quickly cleaned various dishes, silverware, and cookware to provide smooth service and reduce wait times.
05/2016 to 01/2017
Auto Detailer Pit Stop Auto Detailing City, STATE,
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Shined vehicle windows and windshields to remove water spots.
  • Provided mobile detailing services to clients at places of employment.
  • Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction.
  • Reported any customer-oriented issues immediately to supervisors for swift assistance and resolution.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Completed vehicle inspections prior to service and after completion to insure quality.
  • Cleaned, vacuumed and dusted all areas of shop to maintain organized, professional appearance for employees and clients.
  • Sanitized, cleaned and scrubbed restroom fixtures and surfaces in detail.
Education
Expected in 12/2021
Associate of Science: Sustainability Studies
Maricopa Community Colleges - Paradise Valley Community College - Phoenix, AZ,
GPA:
  • Continuing education in sustainability, on track for a sustainability certificate that will be achieved in the fall semester of 2021.
Expected in 05/2018
High School Diploma:
North Canyon High School - Phoenix, AZ
GPA:

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Resume Overview

School Attended

  • Maricopa Community Colleges - Paradise Valley Community College
  • North Canyon High School

Job Titles Held:

  • Account Manager/Billing and Collections Specialist
  • Food Runner/Busser
  • Cashier / Diner
  • Auto Detailer

Degrees

  • Associate of Science
  • High School Diploma

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