Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Service-focused employee bringing skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop practical solutions and implement corrections with efficiency. Proficient in hospitality, account management, and sales/production with 4+ years of experience in related roles.
Skills
Account management
Database management
Navigating CRM Systems
Excellent phone etiquette
Product and service sales
Product knowledge
Oral and written communication
Building rapport with clients
Cold calling skills
Converting leads
Upselling
Relationship building and management
Payment processing
Credit card processing
Food preparation and safety
Hospitality
Stocking and replenishing
Table setting knowledge
Food running
Managing a dining room
Service station maintenance
Menu memorization
Food preparation
Cleaning and sanitizing
Drawer management
Product restocking
Inventory management
Basic computer skills
Self-motivated
Time management skills
Quality assurance
Analytical skills
Good listening skills
Great problem solving and customer service skills
Work History
02/2019 to 02/2020
Account Manager/Billing and Collections SpecialistFirstservice Residential – Port Saint Lucie, FL,
This was a call center environment where I handled manual calls, automatically dialed outbound calls, and inbound.
Maintained high volume of calls to meet demands of large client pool.
Held conversations with clients via text and email in order to maintain relationships.
Set mass amounts of appointments on a daily basis.
Evaluated each clients credit profile in order to pre-qualify them for company products.
Managed and kept track of each clients profile through detailed notes and spreadsheets via CRM system and Google spreadsheets.
Sold multiple funding products and credit repair services to clients.
Anticipated clients' needs by staying in touch on regular basis.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Processed payments and contracts on accounts.
Negotiated to collect balance in full as well as assisted clients in setting up payment plans.
Trained at least 3-4 colleagues for appointment setter position.
08/2017 to 01/2019
Food Runner/BusserCaliber Collision – Carlsbad, CA,
Delivered food items to tables ensuring each restaurant customer received correct order.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Organized and replenished supplies at food stations to optimize team performance.
Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Collected trash, wiped up spills and removed dishes from tables to maintain fresh and clean customer areas.
Kept close eye on customers to quickly spot leaving guests and clear tables for future customers.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Sanitized, cleaned and scrubbed restroom fixtures and surfaces in detail.
Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and support positive work environment.
01/2017 to 06/2017
Cashier / DinerPanera Bread – City, STATE,
Greeted customers upon arrival.
Handled and maintained correct amount of money in drawer.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate menu items and join rewards program.
Responsible for maintaining clean work environment appropriate for food service.
Provided customer service and fulfilled customer needs.
Assisted customers by answering questions and fulfilling requests.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Kept close eye on customers to quickly spot leaving guests and clear tables for future customers.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Monitored dining room inventory and replenished as necessary.
Ensured exceptional guest experiences through attentive service.
Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
Sanitized, cleaned and scrubbed kitchen, dining room, and restroom surfaces in detail.
Efficiently and quickly cleaned various dishes, silverware, and cookware to provide smooth service and reduce wait times.
05/2016 to 01/2017
Auto DetailerPit Stop Auto Detailing – City, STATE,
Vacuumed interiors of vehicles to remove dirt and debris.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Shined vehicle windows and windshields to remove water spots.
Provided mobile detailing services to clients at places of employment.
Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction.
Reported any customer-oriented issues immediately to supervisors for swift assistance and resolution.
Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Completed vehicle inspections prior to service and after completion to insure quality.
Cleaned, vacuumed and dusted all areas of shop to maintain organized, professional appearance for employees and clients.
Sanitized, cleaned and scrubbed restroom fixtures and surfaces in detail.
Education
Expected in 12/2021
Associate of Science: Sustainability Studies Maricopa Community Colleges - Paradise Valley Community College - Phoenix, AZ, GPA:
Continuing education in sustainability, on track for a sustainability certificate that will be achieved in the fall semester of 2021.
Expected in 05/2018
High School Diploma: North Canyon High School - Phoenix, AZ GPA:
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School Attended
Maricopa Community Colleges - Paradise Valley Community College
North Canyon High School
Job Titles Held:
Account Manager/Billing and Collections Specialist
