account manager resume example with 15+ years of experience
- Business development
- Over-the-road transportation
- Rail transportation
- Knowledge of national geography
- LTL knowledge
- Powerful negotiator
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Denver, CO, 01/2016 - Current
Scheduling and rescheduling pickups and deliveries
Coordinate and process Bill of Lading, customs documents, and other related shipping documents
Tracking of packages and or shipments sent via intermodal, LTL, FTL
Handle all incoming and outgoing telephone calls regarding operations
Order department supplies as necessary
Prepare and submit carrier freight claims
Build customer relationships
Managed accounts to ensure that the customer is receiving the best product at the best cost, Maximize margin, network efficiency, and on time performance
Manage customer accessorial charges to minimize disputes and assist in collections
Ensure accurate and timely invoicing for freight bills to improve company cash flow
Determine which accessorial charges can be billed and communicate to the customer
Following up with customers to ensure we are securing our awarded business
Following up on recently quoted lanes
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Charlotte, NC, 05/2015 - Current
- Generating sales - LTL, FTL, Intermodal, Dray, and Time Sensitive Shipments.
- Working with new and existing clients to uncover opportunities to fulfill needs.
- Obtaining and developing client referral sources
- Ensuring customer service satisfaction and good client relationships
- Handling business development and support, sales strategies, and proposal strategies
- Determining the most cost-effective procedures and routes for shipments.
- Translating business needs and priorities into actionable logistics strategies
- Creating proposals for new and repeat customer business transactions.
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Chicago, IL, 11/2013 - 04/2015
- Developing a book of business with cold calling and client referrals
- Providing rate quotations by e-mail and phone Tracking and tracing shipments online and by phone with carriers
- Making pickup and delivery appointments Using truckload websites to rate and cover freight loads
- Making collection calls on outstanding customer balances
- Sending weekly Statement Of Account to customers
- Generating sales - LTL, FTL, Intermodal, Dray, and Time Sensitive Shipments
- Negotiated prices, terms of sale and service agreements.
- Created proposals for new and repeat customer business transactions
- Determined the most cost-effective procedures and routes for shipments
Fennimore, WI, 07/2008 - 11/2013
- Ā Managed a portfolio ofĀ 30Ā plusĀ accounts totaling $1.8MĀ in sales annually
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Generating sales - LTL, FTL, Intermodal, Dray, and Time Sensitive Shipments
- Quoted prices, credit terms and other bid specifications.
- Managed the movement of goods by ensuring that they are picked up, transported and delivered on time.
- Tracking & tracing of all freight and communicating updates to customers
- Coordinating with dispatch/operationsĀ to ensure thatĀ pickup & delivery appointments are scheduled
- Worked with vendors, freight forwarders, carriers, drivers/dispatch, shippers and consignees to ensure the timely transport of goods daily
- Communicating with customers when service is interrupted or fails and finding cost effective solutions
- Propose competitive pricing/bid multiple lanes to our customer base on operational needs using PC miler for flatbed/ Van truckload, LTL, Intermodal & drayage proactively
- CoachedĀ 10 other employees and assistedĀ with training
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Jackson, TN, 05/2006 - 06/2008
- Picked orders in a freezer environment
- Operating crown reach truck, sit-down/standup forklift , walkie, and cherry picker, change/charge batteries
- Responsible for loading and unloading inbound & outbound freight
- Loading & unloading reefer truckloads & partials
- Responsible for daily inventory control
- Preparing proper documentation for outbound freight
- Order picking with RF scanner and other tools
City, STATE, 11/2005 - 04/2006
- Run distribution reports for inbound & outbound freight P
- Processing time cards for temporary employees
- Shipping & receiving, sit down forklift operator
- Sorting mail / palletizing freight
- Training newĀ warehouse employees.
- Trained staff on material handling processes to reduce shipping times.
- DirectedĀ 20 warehouse shipping associates.
- Loaded products onto trailers for delivery.
- Adhered to all requirements and regulations for interstate HAZMAT carriers.
- Sorted cargo before loading and unloading.
- Tagged all inbound merchandise with receiving date.
- Reported all equipment failures and malfunctions to supervisor.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Stocked, staged and transported goods.
- Operated forklifts and other heavy machinery safely.
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Resume Overview
School Attended
Job Titles Held:
- Freight Agent
- Account Manager
- Freight Agent
- Senior National Account Manager
- Shipping and Receiving Clerk
- Team Lead / Assistant Supervisor
Degrees
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