Results-oriented Account Manager who excels in revealing customer needs and delivering solutions. Cultivated accounts on a national and local level for one of the leading salvage auto auctions in North America. Well-versed in acquiring and retaining top accounts. Areas of emphasis include territory development, operations management and exceptional customer service.
Strategic account development
Skilled in MS Office
Report generation and analysis
Employee training and development
Strong interpersonal skills
Upselling and consultative selling
Coordinated department functions at a satellite location for 4 months consisting of a team of 5+ employees for Super Storm Sandy CAT relief. Increased office organization by developing more efficient operational procedures and customer database protocols. Assisted in the development and implemented the company's first Off-Site Sale. Collaborated writing the Auction Representative employee manual outlining all proper business procedures and office policies. Earned the Most Improved Market Award in 2011.
Account Manager - Auction CoordinatorDec 2007 to Jan 2017 Insurance Auto Auctions, Inc － Carteret, NJ
Led sales calls with team members to establish sales and customer retention goals.
Created and directed sales team training and development programs.
Recruited prospective clients via inside and outside sales calls to cultivate relationships.
Completed documentation for product and service sales.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Updated database with customer and sales information.
Established new customer accounts.
Evaluated competitors and performed market research.
Wrote, proofed and edited sales proposals and correspondence.
Delivered exceptional account service to strengthen customer loyalty.
Served as liaison between clients, personnel and various branch departments.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Trained new employees operationally and service level standards.
Facilitated all daily operations for our weekly auctions.
Managed service level agreements for national dealer, rental, fleet lease and financial consignors.
Coordinated transportation of all fleet lease, rental and national accounts.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Assisted the South & Northeast Region with implementing procedures, training and daily job operations for Auction Reps or Auction Coordinators that were new hires or being introduced to new programs.
Performed accounts receivable & payable for our department.
Maintained and updated customer database, set up their profiles, created and maintained their service level agreements.
Administrative duties include: inbound and outbound phone calls, coordinating meetings and conference calls, scheduling travel, expense entry and reporting, scheduling and hosting webinars and training, heavy email correspondence, interviewing & hiring, ordering office supplies, generating reports, letters, shipping and receiving, collections.
Business Manager - Assistant to Sales ManagerAug 2004 to Dec 2007 Flemington BMW Porsche Audi VW － Flemington, NJ
Managed all aspects of automotive finance, sub-prime lending and after sale in an automobile dealership.
Increased back-end sales from $450 to $700 per copy while maintaining a 98% on the Customer Service Index (CSI).
Generated and compiled all legal documentation for daily deliveries.
Assisted in conducting weekly sales meetings.
Extensive experience reading and understanding credit bureaus.
Allocated credit applications to the proper financial institutions.
Negotiated credit approvals and restructured deals according to credit worthiness.
Reviewed more than 10 financial contracts each week.
Maintained confidentiality of bank records and client information.
Acted as a liaison between the client and the lender.
Maintained CIT's (Contracts in Transit) and evaluated OFAC reports.
Business ManagerFeb 2001 to Jul 2004 Montclair Bloomfield Motors, Inc － Montclair, NJ
Proficient in all aspects of automotive finance, sub-prime lending and automotive aftermarket products.
FacilitatorApr 1998 to Feb 2001 Open Road Auto Group BMW - Nissan － Morristown, NJ
Assisted Vice President/GM in all daily operations for sales and service (appointments, meetings, calls, travel, reports, training and processing paperwork for new hires.
Maintenance of the facility (cleanliness/order/appearance).
Assisted in sales management training and finance.
Managed customer service and customer retention index.
Remedied consumer and employee concerns within the dealership.
Monitored daily deposit, sales, parts and service closeout.
Approved sales person's commissions and assisted with payroll.
Negotiated dealer trades, processed payoffs, generated service contracts, retail delivery reports and maintained dealer inventory.
Proficient in all aspects of NJ and out-of-state DMV.
Acted as the administrative coordinator for sales and maintained client database.
High School Diploma1992Belleville High School
Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Visio, Adobe, ASAP, SAP, ADP, Reynolds & Reynolds, Business Intelligence, Salesforce, Account Management, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Internet Research, Letters and Memos, Minute Taking, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Research, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Vendor Management, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Report Generating