Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

15+ years of leadership and management experience with extensive professional development of subordinates, 7+ years of laboratory, medical device and B2B sales displaying strong effective leadership, selling and customer service skills through detailed territory, and key account management.


· Performance reviews

· Medical Device Sales

· Laboratory Sales

· Business-to-Business

· Performance management

· Contracts

· Cost analysis

· Project Management

· Customer relations

· Customer satisfaction

· Data management

· Executive management

· Expense reports

· Sales

· Strategic building

· Talent Acquisition

· Professional Development

· Hiring

· Scheduling

· Inventory

· Staffing

· Clinical support

· Supervision

· Exceptional interpersonal communication

· Client account management

· Effective leader

· Staff training/development

· Customer service-oriented

· Human Resources management

· Deadline-oriented

· Salesforce


· Business Review

· Cost Value Analysis

· Management

Work History
Account Manager Associate, 05/2017 to Current
Oxford Global ResourcesMinneapolis, MN,

· Generate new business through successful networking and cold calling

· Develop a strong working knowledge of multi product line to convey their benefits to clients

· Consistently met or exceeds sales goals since 2017

· Work to develop and grow sales opportunities

· Work to efficiently and effectively market MIS products across multi medical specialties, i.e., OBGYN, General Surgery, ENT, and Plastic Surgery

· Perform quarterly business reviews

· Ability to strategically plan and execute business objectives

· Attend quarterly sales meeting to enhance product knowledge and strategic planning

· Serve as liaison with customers on clinical and technical matters supporting company initiatives, projects, and products

· Answer and resolved client contractual concerns

· Generate and presented cost analysis outlining the benefits of a conversion to Applied Medical products throughout the hospital

· Forecast new business and managed pipeline

· Diligently ensured an excellent client relationship with existing and potential clients

· Provide clinical support to Operating Room staff on the implementation of new products

· Handle all phases of customer relations not limited to customer complaints, and contractual negotiations

· Consult with clients after sales and contract signings to resolve problems and provide ongoing support

· Monitor customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals

· Maintain high standards of customer service by answering pricing, availability, and use questions accurately

Assist Sales/Field Manager/Account Executive, 05/2012 to 05/2017
ArchcareTarrytown, NY,

· Monitored medication compliance vs illicit drug use

· Recruited, hired and trained new hires

· Managed multiple territories in various regions

· On-site performance management

· Assisted with client in-services

· Assisted sales team with challenged accounts

· Managed and maintain customer accounts

· Client retention

· Build and increased rapport with clients

· Assisted with collection on new accounts

· Implemented new accounts

· Implemented best practices

· Project Management

· Talent Acquisition

· Traveled extensively regionally

· Attended annual company training sessions to enhance knowledge of product to better inform the client/account

· Built new business to include up-selling on products and services

· Salvaged Orphaned Accounts

· Motivated sales team

· Managed the field service operations while ensuring the profitability of the business

· Worked closely with service personnel and provided guidance regarding goals and progress including completing annual performance reviews for each Field Service Representative

· Conducted meetings with customers to discuss service performance, customer satisfaction and problem resolution

· Developed and implemented strategies for the Sales Team in order to grow existing and new business

· Made presentations for potential customers, developed relationships, worked with the sales support staff to generate contracts and proposals and implemented new service business

· Managed and approved field expenses in accordance with company policies

· Worked with Clinical Development and Marketing teams to roll out new products

· Performed other managerial skills as necessary

· Managed a field team of 10 Field representatives

Administrative Coordinator, 02/2008 to 05/2012
Cadia HealthcareColesville, MD,

· Managed and coordinated office events & meetings for Liver & Kidney Transplant Team

· Managed Calendars

· Coordinated repair calls

· Problem resolution liaison

· Managed Pre and Post liver transplant patients

· Scheduled all workup testing for patients

· Managed, maintained and updated patient lab schedule

· Data management and abstraction

· Managed and update UNOS (United Network for Organ Sharing) database

· Processed travel request and new referrals

Human Resource Director, 02/2005 to 11/2007
McDonald'sCity, STATE,

· Trained and implemented orientation plans

· Managed time keeping system & payroll

· Assisted with Talent Acquisition

· Explained benefit plans, policies and procedures

· Tracked and monitored cash violations and theft

· Supervised 120+ employees

· Assisted in stores when needed

· Maintained office supplies

· Loss prevention, monthly meetings and minutes

· Implemented policies and procedures

· Staff liaison, staff retention and investigated employee claims

· Problem solved and created action plans

J.D.: Law, Expected in 05/2023
Concord Law School - Indianapolis, iN,
Master of Arts: Business Management & Leadership, Expected in 2017
Webster University - St. Louis, MO
Bachelor of Arts: Criminal Justice, Criminal Justice/Business Law, Expected in 05/2013
University of Arkansas At Little Rock - Little Rock, AR
Associate of Arts: Law Enforcement, Expected in 05/2012
University of Arkansas At Little Rock - Little Rock, AR
High School Diploma: , Expected in
George Washington Carver Military Academy - Chicago, IL,

· Achieved 110% to plan Quota Buster Award Q1 2019

· Successful hospital conversion of Epix Universal Clip Applier Q1 2018, that generated additional sales of $3k, Q1 2019, increased sales by $2700k, Q4 2019, increased sales by $2800k

· Successful surgeon conversion of Gelpoint and Alexis Containment Extraction System, that generated additional sales Q4 2017 of $8800k, Q1 2018, increased sales by $2k, Q2 2018, increased sales by $3k, Q3 2018, increased sales by $12,600k

· Two Successful hospital systems conversion of trocars that generated new sales of $250,000k

· Received Quota Buster Award Q1, 2019. Achieved 110% to plan

· Exceeded Quota for Territory & District for 4/4 quarters, 2019

· #1 Territory in Zone Q3 2018, Q1 2019

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School Attended

  • Concord Law School
  • Webster University
  • University of Arkansas At Little Rock
  • University of Arkansas At Little Rock
  • George Washington Carver Military Academy

Job Titles Held:

  • Account Manager Associate
  • Assist Sales/Field Manager/Account Executive
  • Administrative Coordinator
  • Human Resource Director


  • J.D.
  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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