15+ years of leadership and management experience with extensive professional development of subordinates, 7+ years of laboratory, medical device and B2B sales displaying strong effective leadership, selling and customer service skills through detailed territory, and key account management.
· Generate new business through successful networking and cold calling
· Develop a strong working knowledge of multi product line to convey their benefits to clients
· Consistently met or exceeds sales goals since 2017
· Work to develop and grow sales opportunities
· Work to efficiently and effectively market MIS products across multi medical specialties, i.e., OBGYN, General Surgery, ENT, and Plastic Surgery
· Perform quarterly business reviews
· Ability to strategically plan and execute business objectives
· Attend quarterly sales meeting to enhance product knowledge and strategic planning
· Serve as liaison with customers on clinical and technical matters supporting company initiatives, projects, and products
· Answer and resolved client contractual concerns
· Generate and presented cost analysis outlining the benefits of a conversion to Applied Medical products throughout the hospital
· Forecast new business and managed pipeline
· Diligently ensured an excellent client relationship with existing and potential clients
· Provide clinical support to Operating Room staff on the implementation of new products
· Handle all phases of customer relations not limited to customer complaints, and contractual negotiations
· Consult with clients after sales and contract signings to resolve problems and provide ongoing support
· Monitor customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
· Maintain high standards of customer service by answering pricing, availability, and use questions accurately
· Monitored medication compliance vs illicit drug use
· Recruited, hired and trained new hires
· Managed multiple territories in various regions
· On-site performance management
· Assisted with client in-services
· Assisted sales team with challenged accounts
· Managed and maintain customer accounts
· Client retention
· Build and increased rapport with clients
· Assisted with collection on new accounts
· Implemented new accounts
· Implemented best practices
· Project Management
· Talent Acquisition
· Traveled extensively regionally
· Attended annual company training sessions to enhance knowledge of product to better inform the client/account
· Built new business to include up-selling on products and services
· Salvaged Orphaned Accounts
· Motivated sales team
· Managed the field service operations while ensuring the profitability of the business
· Worked closely with service personnel and provided guidance regarding goals and progress including completing annual performance reviews for each Field Service Representative
· Conducted meetings with customers to discuss service performance, customer satisfaction and problem resolution
· Developed and implemented strategies for the Sales Team in order to grow existing and new business
· Made presentations for potential customers, developed relationships, worked with the sales support staff to generate contracts and proposals and implemented new service business
· Managed and approved field expenses in accordance with company policies
· Worked with Clinical Development and Marketing teams to roll out new products
· Performed other managerial skills as necessary
· Managed a field team of 10 Field representatives
· Managed and coordinated office events & meetings for Liver & Kidney Transplant Team
· Managed Calendars
· Coordinated repair calls
· Problem resolution liaison
· Managed Pre and Post liver transplant patients
· Scheduled all workup testing for patients
· Managed, maintained and updated patient lab schedule
· Data management and abstraction
· Managed and update UNOS (United Network for Organ Sharing) database
· Processed travel request and new referrals
· Trained and implemented orientation plans
· Managed time keeping system & payroll
· Assisted with Talent Acquisition
· Explained benefit plans, policies and procedures
· Tracked and monitored cash violations and theft
· Supervised 120+ employees
· Assisted in stores when needed
· Maintained office supplies
· Loss prevention, monthly meetings and minutes
· Implemented policies and procedures
· Staff liaison, staff retention and investigated employee claims
· Problem solved and created action plans
· Achieved 110% to plan Quota Buster Award Q1 2019
· Successful hospital conversion of Epix Universal Clip Applier Q1 2018, that generated additional sales of $3k, Q1 2019, increased sales by $2700k, Q4 2019, increased sales by $2800k
· Successful surgeon conversion of Gelpoint and Alexis Containment Extraction System, that generated additional sales Q4 2017 of $8800k, Q1 2018, increased sales by $2k, Q2 2018, increased sales by $3k, Q3 2018,increased sales by $12,600k
· Two Successful hospital systems conversion of trocars that generated new sales of $250,000k
· Received Quota Buster Award Q1, 2019. Achieved 110% to plan
· Exceeded Quota for Territory & District for 4/4 quarters, 2019
· #1 Territory in Zone Q3 2018, Q1 2019
· Performance reviews
· Medical Device Sales
· Laboratory Sales
· Business-to-Business
· Performance management
· Contracts
· Cost analysis
· Project Management
· Customer relations
· Customer satisfaction
· Data management
· Executive management
· Expense reports
· Sales
· Strategic building
· Talent Acquisition
· Professional Development
· Hiring
· Scheduling
· Inventory
· Staffing
· Clinical support
· Supervision
· Exceptional interpersonal communication
· Client account management
· Effective leader
· Staff training/development
· Customer service-oriented
· Human Resources management
· Deadline-oriented
· Salesforce
· CRM
· Business Review
· Cost Value Analysis
· Management
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