Account Manager Associate Resume Example

· Monitored medication compliance vs illicit drug use

· Recruited, hired and trained new hires

· Managed multiple territories in various regions

· On-site performance management

· Assisted with client in-services

· Assisted sales team with challenged accounts

· Managed and maintain customer accounts

· Client retention

· Build and increased rapport with clients

· Assisted with collection on new accounts

· Implemented new accounts

· Implemented best practices

· Project Management

· Talent Acquisition

· Traveled extensively regionally

· Attended annual company training sessions to enhance knowledge of product to better inform the client/account

· Built new business to include up-selling on products and services

· Salvaged Orphaned Accounts

· Motivated sales team

· Managed the field service operations while ensuring the profitability of the business

· Worked closely with service personnel and provided guidance regarding goals and progress including completing annual performance reviews for each Field Service Representative

· Conducted meetings with customers to discuss service performance, customer satisfaction and problem resolution

· Developed and implemented strategies for the Sales Team in order to grow existing and new business

· Made presentations for potential customers, developed relationships, worked with the sales support staff to generate contracts and proposals and implemented new service business

· Managed and approved field expenses in accordance with company policies

· Worked with Clinical Development and Marketing teams to roll out new products

· Performed other managerial skills as necessary

· Managed a field team of 10 Field representatives

· Managed and coordinated office events & meetings for Liver & Kidney Transplant Team

· Managed Calendars

· Coordinated repair calls

· Problem resolution liaison

· Managed Pre and Post liver transplant patients

· Scheduled all workup testing for patients

· Managed, maintained and updated patient lab schedule

· Data management and abstraction

· Managed and update UNOS (United Network for Organ Sharing) database

· Processed travel request and new referrals

· Trained and implemented orientation plans

· Managed time keeping system & payroll

· Assisted with Talent Acquisition

· Explained benefit plans, policies and procedures

· Tracked and monitored cash violations and theft

· Supervised 120+ employees

· Assisted in stores when needed

· Maintained office supplies

· Loss prevention, monthly meetings and minutes

· Implemented policies and procedures

· Staff liaison, staff retention and investigated employee claims

· Problem solved and created action plans