ACCOUNT MANAGER / APARTMENT LOCATING SPECIALIST / STATE LICENSED REAL ESTATE AGENT
Experienced Account Manager, Superior Customer Service/Sales Professional Human Resources / Hiring Advertising Sales - Sales Management Supervisory / Quality Control Public Relations
Qualified customer/client account manager, sales oriented professional driven by both company and personal goals. Upbeat attitude, approachable energy and enthusiastic personality. Self-motivated team player, with the ability to multi-task. Experience includes instant progressive sales positions ranging in industries from merchandising and store management to marketing. Distinguishable in terms by the demonstration of desire and mastering ability to forge personable and profitable business relationships with the customer.
Customer / Client Acquisition
Policy & Procedures
Customer / Client Retention
Account Manager / Apartment Locating Specialist / State Licensed Real Estate Agent January 2010 to CurrentSIGMA RELOCATION GROUP － IRVING, TX
Handled a six line answering service, providing appropriate assistance to the caller/prospective client or delegating the call to another agent within the office at hand promptly to maximize productivity.
Generated leads, clerically organize and prioritize flow in efforts of maximizing potential productivity.
Market homes in the local community by utilizing a proven successful marketing plan.
Instantly followed up via telephone and email with all incoming hot leads.
Performed a detailed search on all available properties throughout the Dallas-Fort Worth metroplex reflecting client's needs.
Escorted and showed; suggestively sold prospective residents on selected properties.
Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
Successfully guided lessors & lesees; home buyers & sellers through the lease and/or sale of properties.
Generated lists of properties that were compatible with buyers' needs and financial resources.
Coordinated appointments to show homes to prospective buyers.
Established positive flow of communication with other agents, buyers and sellers, mortgage officers, title personnel and attorneys involved in the home buying and selling process.
Placed follow up calls, compose emails and letters to clients in efforts to finalize transaction, retain business and gain the possibility of future potential business leads.
Negotiate the best possible contract for clients.
Work with home inspectors and appraisers to determine any and all actions that need to be taken prior to closing.
Presented purchase offers to sellers for consideration and negotiated contracts on behalf of clients.
Sr. Assistant Store Manager January 2008 to January 2010Palm Beach Tan － Richardson, TX
Strategically was utilized and placed accordingly, promoted and entrusted in management positions of stores across the metroplex, which necessitated a renewed focus on sales and leadership; Was awarded management position accordingly in the grand opening of the company's, newest and most expended store; in efforts to ensure ample traffic count and productivity Directed the store with increased sales, traffic, and client retention as a continual focus.
Strategically implemented personal self practices and coached team efforts to cap the potential of all sales in cosmetic product and lines of tanning services Insisted in quality and on value in efforts to maximize every sale Comfortably yet efficiently overcame all objections while selling Placed up to an excess of one hundred calls weekly to individuals and businesses, informing potential and former clientele of current promotional specials on memberships and packages and then closing the sales.
Forged lasting business relationships with daily clientele, focusing on revenue retention and local store marketing through practices of exceptional, personable customer service Achieved high self-set personal goals to shatter all company goals, including monthly store audit, customer service "mystery shop," and all aspects of in-store revenue Created and implemented personal and store plans of action and steps for improvement to ensure continual store growth, progress and profitability Performed competitive shops in neighboring salons and businesses throughout the expanded local area.
Worked to eliminate inefficiencies in the store, guiding the team toward effective action using appropriate resources Monitored and directed all store level costs including labor, cost of sales and expenses.
Achieved financial goals for the operations, and continually sought ways to drive down costs without compromising exceptional customer service, technical product and equipment standards Developed and executed local store marketing promotions and procedures.
Actively sought feedback on all promotions, effectively communicated these to Corporate Marketing personnel, and followed through on all related issues Focused continually on the customer needs; actively sought feedback with a view to process improvement in all areas regarding the store Work with the District Manager to ensure the implementation of in-store policies and programs.
Ensure proper execution of all systems accordingly Maintained the highest personal sales average in the DFW area consistently throughout the year and the rush of "busy season" in 2009 in both product and service sales "Statistics available upon request." DFW District 5 Employee of the Month- March 2009, July 2009 January 2010, nominated for number one sunless sales average throughout entire company January 2010, awarded number one average in customer retention, stay n' saves, or "opts to freeze" memberships and not cancel, throughout entire company January 2010, awarded number one total product and total service sales throughout entire company.
Department Lead Manager January 2007 to January 2008Circuit City － Rockwall, TX
Demonstrated commitment to maintaining a positive people development environment at all levels with a view to reduce turnover and maximize retention Focused on maintaining exemplary sales averages and promoting those of who were supervised, with a renowned stress upon customer service, customer retention, yet with an effort and strong ability to close the sale.
Coached and mentored employees on the practices of smart time management, exceptional customer service and suggestive selling in efforts to promote and retain business and to meet and exceed all goals.
Supervised all in-store functions pertaining to assigned departments.
Received and accounted for all incoming inventory Called to locate merchandise and place orders Received phone calls to take orders and process payments Approved and processed all returns and exchanges.
Supervised all aspects of inventory, and completed orders to corporate and vendors accordingly.
Delegated tasks to all employees supervised All administrative and clerical duties; Monitoring, preparing, printing, and filing all in-store daily documents pertaining to previous day's business in assigned department including sales, employee hours, and inventory adjustment reports.
Assisted store manager in all HR duties in efforts to better lead the store with its specific needs; including but not limited to interviewing, hiring, payroll, and terminations within assigned department.
Personally worked with the Public Relations department in organizing and structuring in-store events and furthermore participated in store marketing efforts in the community to increase customer traffic counts and revenue Received first ranking and honorable achievement in both in-store and district awards per quarter throughout the term of employment.
Store Employee of the Month- November, December 2007 & October 2008.
Texas Real Estate Sales License : 2010Lone Star College － Tomball, TXContracted through Champions School of Real Estate" 150 Credit Hours- Core Texas Real Estate 60 Credit Hours- Property Management, Commercial Real Estate, and Sales Principles 60 Credit Hours- Sales and Marketing III- The Psychology of Sales and Marketing; and Real Estate Investment Strategy Was able to exemplarily exceed a passing score during first sit for the state mandated comprehensive mastery exam; whilst student state average being 2.5 sits.
Paris Junior College － Greenville, TXGPA: GPA: 3.76Dual Credit General Studies 2008
* 15 Credit Hours GPA: 3.76
High School Diploma : 2008Greenville High School American Institute of Professional Bookkeepers － Greenville, TXGPA: Early Graduate
*National Honors Society
* Spanish Honors Society
*Texas Scholar GPA: 3.91Early Graduate
*National Honors Society
* Spanish Honors Society
*Texas Scholar GPA: 3.91 AIPB) - "Contracted through Collin County Community College," Plano TX - Present - Online Correspondence Student - "In pursuance of Nationally Recognized Bookkeeper Certification."
AEI Financial - Dallas, TX - February 2010-Present - P/T Independent P/T Sales Contractor/Appointment Setter
- 12 Credit Hours -Hours - Grace Hill, -2010- "Essential, Multifamily Education" - Customer Service as a Competitive Advantage, Employee Coaching, Fair Housing, Leasing For a Living, Management: Advanced Sales and Leasing Certifications.
-Expert Apartment Staffing- Richardson, TX - 2010- Fair Housing Compliance/Leasing & Sales Consultant CertificationUS Census Bureau － Longview, TX