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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Objective: Enthusiastic International Trade Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of import/export procedures, compliance, logistics supply chain and training in account management. Moving to San Diego and motivated to learn, grow and excel in new industry.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
05/2017 to 03/2020
Account Manager Palmetto Infusion Duluth, GA,
  • Assisted General Manager in process of setting pricing proposal to each customer by building extensive spreadsheet for Cost of Goods (COGS).
  • Prepared inventory and sales reports from company wide SAGE accounting software as major tools to prevent loss of sales due to out of stock while reducing warehousing fees.
  • Reviewed sales contracts of major retailer accounts for team with $2M annually.
  • Managed team review of customer's Vendor Guidelines & Requirements to ensure products in compliance from design, packaging all to logistics of delivery on time.
  • Addressed problems with accounting, billing and service delivery and followed up with delinquent accounts.
  • Worked closely with each customer's compliance team to stay updated while maintained accuracy, resulting in cost saving with efficient risk management.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
  • Kept company in compliance with all import standards and international trade requirements.
07/2016 to 05/2017
Logistics & Trade Operations Specialist Carry Gear Solutions LLC City, STATE,
  • Applied most effective logistics process to support business initiatives.
  • Negotiated export & import freight rates with freight forwarders to locate most competitive rates with good services.
  • Approved freight bills and factory invoices.
  • Worked closely with freight forwarder and overseas factories to efficiently managed all shipments via ocean and air including ensuring documents filed accurately.
  • Provided customs entry & instructions to freight forwarders and customs brokers.
  • Collected sale data from several sources to prepare month end report used as financial tools in budget planning for upper management team.
  • Planned shipments from production to end-use with consolidation strategy to save shipping cost by 15%.
  • Produced all required documents of each customer.
  • Ensured accurate account invoicing through collaboration with accounting department.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
02/2012 to 08/2015
Inside Sales & Logistics Specialist Cascadia Resources LLC City, STATE,
  • Assisted VP of sales in product offer quotations and forwarded to key customers.
  • Collected data from market research website of synthetic rubbers trading around globe as reference for VP of sales.
  • Located warehouses with cost efficient with strategic location.
  • Coordinated logistics of export.
  • Filed Electronic Export Information (EEI) via Automated Commercial Environment (ACE).
  • Negotiated both trucking and ocean freight rates.
  • Attended trade show and followed up with contacts by both phone calls and emails to set business meeting in person for VP of Sales.
  • Resolved claims and/or payment issues.
  • Collaborated with vendor representatives and customers to set up optimal delivery schedules.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Set up new accounts and established customer credit.
  • Maintained friendly and professional customer interactions at all times.
  • Prioritized daily workflows, including cold calls, quotes and sales-related inquiries via e-mails.
  • Answered customers' questions regarding products, prices and availability.
  • Maintained up-to-date knowledge of all available products.
  • Used customizes CRM to maintain account records.
  • Emphasized product features based on analysis of customers' needs and data from global market research.
11/2006 to 06/2007
International Trade & Documentation Specialists Weyerhaeuser Company City, STATE,
  • Resolved daily problems, improved operations and provided exceptional client support.
  • Processed export documentations for over 30-50 shipments daily.
  • Increased customer satisfaction by resolving claims on orders and shipments including required documents issues.
  • Acted as in house consultant to Sales team on Export documentation requirements and acceptable terms of payments to prevent risk of no payment before confirming sales order from each country.
  • Coordinated with Shipping team, Customer Services team, Mills and Accounting team while working closely with both freight forwarders and shipping lines to ensure total process flowing smoothly until payment landed in AR's hands.
Education
Expected in
MA: Language & International Trade
Eastern Michigan University - Ypsilanti, MI,
GPA:
Expected in
BA: Japanese Language & Culture
Chulalongkorn University - Bangkok,
GPA:
  • Received a Scholarship from the Japan's Education Ministry to study at Nagoya University

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Resume Overview

School Attended

  • Eastern Michigan University
  • Chulalongkorn University

Job Titles Held:

  • Account Manager
  • Logistics & Trade Operations Specialist
  • Inside Sales & Logistics Specialist
  • International Trade & Documentation Specialists

Degrees

  • MA
  • BA

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