(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

I am a knowledgeable Training Specialist successful at developing and overseeing account-based training programs. A decisive and disciplined professional with a personable style and thorough approach. This has helped me become a seasoned Security Professional equipped with excellent communication skills and consistent ability to maintain detailed logs of important events. I'm Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. I strive to be trustworthy and committed to honest interactions with supervisors, employees, clients and customers.

I believe myself to be a Results-oriented Security Professional with excellent reasoning and leadership skills and a commitment to attentiveness. With 13 years experience in security and safety compliance, I am capable of acting quickly during crisis events and emergencies. Extensive training in security and surveillance procedures for public and private needs. I have been successful at revitalizing customer engagement and achieving dramatic growth by being a multi-tasking professional well-known for successfully turning problematic customer accounts into ongoing, lucrative contracts. I am pursuing the Client Manager role where hard work and dedication will be highly valued while being equally dedicated to meeting and exceeding our clients needs.

  • Manufacturing
  • Planning and coordination
  • Company policies and procedures
  • Course development
  • Investigative skills
  • Screening wands
  • Observant
  • Interior and exterior patrol
  • CCTV surveillance
  • Shift work experience
  • Report writing
  • High level of integrity
  • Hazardous items understanding
  • Customer relations skills
  • Natural leader
  • Security personnel training
  • Team building
  • Retention proficiency
VCH Vancouver Christian High Vancouver, WA, Expected in High School Diploma : - GPA :
North Idaho College Coeur D'alene, ID Expected in : General Studies - GPA :
Clark College Vancouver, WA Expected in : General Studies - GPA :
AUS EDGE , Expected in : - GPA :
  • Continuing education in Security, Emergency response, Customer care, Team building, Equality, Timekeeping, Safety, CCTV Monitoring, Report writing,
Work History
Panjiva - Account Manager
Denver, CO, 10/2019 - Current
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate service and customer-centric terms.
  • Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
  • Listened attentively to client feedback and worked with procedures development team to introduce revolutionary service expected to increase productivity.
American Security, L.L.C. - Site Supervisor
Weeping Water/Lincoln, NE, 09/2016 - 10/2019
  • Managed daily work assignments by delegating tasks and monitoring progress.
  • Customer and Client relations
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Screened, selected and assisted with training new employees as part of robust on-boarding process.
  • Trained new team members on site-specific requirements, techniques and procedures.

Legends - Operations Manager
Tampa, FL, 03/2015 - 09/2016
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
C3/Customercontactchannels - Trainer
Tahlequah, OK, 02/2007 - 09/2014
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Created successful training courses based on evaluation of production needs.
  • Proactively identified and solved complex problems related to employee training and quality assurance.
  • Mentored and coached new employees by offering insight into successful task prioritization.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Maintained strong knowledge of injection molding by participating in workshops, conferences and online education classes.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.

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School Attended

  • VCH Vancouver Christian High
  • North Idaho College
  • Clark College

Job Titles Held:

  • Account Manager
  • Site Supervisor
  • Operations Manager
  • Trainer


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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