I am a knowledgeable Training Specialist successful at developing and overseeing account-based training programs. A decisive and disciplined professional with a personable style and thorough approach. This has helped me become a seasoned Security Professional equipped with excellent communication skills and consistent ability to maintain detailed logs of important events. I'm Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. I strive to be trustworthy and committed to honest interactions with supervisors, employees, clients and customers.
I believe myself to be a Results-oriented Security Professional with excellent reasoning and leadership skills and a commitment to attentiveness. With 13 years experience in security and safety compliance, I am capable of acting quickly during crisis events and emergencies. Extensive training in security and surveillance procedures for public and private needs. I have been successful at revitalizing customer engagement and achieving dramatic growth by being a multi-tasking professional well-known for successfully turning problematic customer accounts into ongoing, lucrative contracts. I am pursuing the Client Manager role where hard work and dedication will be highly valued while being equally dedicated to meeting and exceeding our clients needs.
- Manufacturing
- Planning and coordination
- Company policies and procedures
- Course development
- Investigative skills
- Screening wands
- Observant
- Interior and exterior patrol
- CCTV surveillance
- Shift work experience
- Report writing
- High level of integrity
- Hazardous items understanding
- Customer relations skills
- Natural leader
- Security personnel training
- Team building
- Retention proficiency
- Continuing education in Security, Emergency response, Customer care, Team building, Equality, Timekeeping, Safety, CCTV Monitoring, Report writing,
Denver, CO, 10/2019 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate service and customer-centric terms.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Listened attentively to client feedback and worked with procedures development team to introduce revolutionary service expected to increase productivity.
Weeping Water/Lincoln, NE, 09/2016 - 10/2019
- Managed daily work assignments by delegating tasks and monitoring progress.
- Customer and Client relations
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Screened, selected and assisted with training new employees as part of robust on-boarding process.
- Trained new team members on site-specific requirements, techniques and procedures.
Tampa, FL, 03/2015 - 09/2016
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Tahlequah, OK, 02/2007 - 09/2014
- Elevated team member performance while cultivating customer relationships to drive sales.
- Reduced process gaps by effectively training new hires on best practices and protocols.
- Created successful training courses based on evaluation of production needs.
- Proactively identified and solved complex problems related to employee training and quality assurance.
- Mentored and coached new employees by offering insight into successful task prioritization.
- Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
- Maintained strong knowledge of injection molding by participating in workshops, conferences and online education classes.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
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School Attended
- VCH Vancouver Christian High
- North Idaho College
- Clark College
- AUS EDGE
Job Titles Held:
- Account Manager
- Site Supervisor
- Operations Manager
- Trainer
Degrees
- High School Diploma
- Some College (No Degree)
- Some College (No Degree)
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