Account Manager/Administrative Assistant Resume Example Cross Safety Management Group LLC

ACCOUNT MANAGER/ADMINISTRATIVE ASSISTANT

Summary

Organized Account manager/Administrative assistant lends systematic approach and more than 2 years of experience handling clerical and bookkeeping tasks. Diligent and punctual individua,l skillful in performing accounts receivable and payable duties, including invoicing, researching chargebacks and reconciliations. Dedicated administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for all professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Goal-oriented and polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele.

Skills

Data analytics
Strong lead development skills
Compliance requirements
Customer relationships
Proficient in Microsoft Office, QuickBooks, FreshBooks, Spreadsheets.
Issue resolution

Coordinating paperwork
Account management
Goal-oriented
Payment collecting
Excellent communication skills
Persuasive communication

Experience

Cross Safety Management Group LLC | Walker, LAAccount Manager/Administrative Assistant10/2018 - Current

Verified and posted all accounting entries with FreshBooks and QuickBooks to maintain timely, accurate input of all information in accounting system.
Developed relationships with Safety clients and provided individualized customer service to maintain longevity of accounts.
Oversaw multiple accounts and workeddiligently to meet and exceed performance goals.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts.
Communicated with clients via email, phone.
Communicated with business owner to keep an updated account information.
Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Collected, calculated and reported on expenditure and statistical data to inform business owner.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Managed payroll for over 15 hourly and salaried employees.
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Prepared manual checks and initiated direct deposits for 15 employees.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Annually supplied proper tax forms.
Reconciled monthly statements and transactions to keep records accurate and current.
Worked closely with department personnel to produce accurate and timely bills.
Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
Prepared and updated vendor files, including tax and insurance information.

Indian River ISD | Philadelphia, NYSubstitute Teacher08/2017 - 06/2018

Requested as substitute teacher based on excellent referrals and trusted performance.
Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
Built and strengthened positive relationships with students, and teaching staff.
Enforced classroom routines to keep students on schedule and operating at consistent level.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
Provided notes and reports on school day activities to primary teacher.
Directed group activities to promote immersive, play-based learning.
Applied proactive behavior management techniques to facilitate classroom discipline.
Managed classrooms of 20 high school students during teacher absences.
Reported problem students to principal to maintain control of classroom.

The Firm | Lakeway, TXAR Specialist/Receptionist03/2014 - 02/2015

Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Assisted senior leadership by processing Insurance Billing documents within anticipated timeframes.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
Reviewed vendor invoices and expense reports, identifying discrepancies.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Rendered information to callers and drafted office emails.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Monitored past due accounts and pursued collections on outstanding invoices.
Processed invoice payments and recorded information in account database.
Handled past due accounts, including collections and status reports.

Kethley Physical Therapy | Dripping Springs, TXPhysical Therapy Technician/Front Desk Receptionist01/2013 - 02/2014

Assisted patients during physical therapy procedures to restore function and reduce pain.
Set up equipment and gear for physical therapy appointments according to treatment plans.
Followed up with patients about needs and appointments.
Helped with basic clinical needs and responded to patient requests.
Promoted continuous patient advocacy for health and safety.
Supported patients in physical therapy procedures to restore function and decrease pain.
Assisted the physical therapist with treatment, administration and planning.
Answered patient questions promptly through email, phone and in person.
Added notes on patients into case histories.
Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
Checked calendars and scheduled patient appointments to minimize wait times.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Prepared, compiled and filed documents as well as reports presented to various parties.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Scheduled and confirmed patient appointments for services in busy physical therapy office with 6 providers.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Took messages from patients and promptly relayed to appropriate staff.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Informed patients of financial responsibilities prior to rendering services.
Straightened up the waiting room so that it remained neat and organized.
Processed patient payments and scanned identification and insurance cards.
Observed strict HIPAA guidelines at all times according to company policy.

Education and Training

Lake Travis High School | Austin, TXHigh School Diploma05/2006

Austin Community College | Austin, TXSome College (No Degree) in Business Administration And Management

Burke Baker Real Estate | Baton Rouge, LASome College (No Degree) in Louisiana Real Estate Certificate

Resume Overview

Companies Worked For:

Cross Safety Management Group LLC
Indian River ISD
The Firm
Kethley Physical Therapy

School Attended

Lake Travis High School
Austin Community College
Burke Baker Real Estate

Job Titles Held:

Account Manager/Administrative Assistant
Substitute Teacher
AR Specialist/Receptionist
Physical Therapy Technician/Front Desk Receptionist

Degrees

High School Diploma
Some College (No Degree) in Business Administration And Management
Some College (No Degree) in Louisiana Real Estate Certificate

Account Manager/Administrative Assistant Resume Example

Resume Score: 80%

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