LiveCareer-Resume

account manager resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detail-oriented Account Manager with 5 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills
  • Account Management
  • Strategic Account Planning
  • Problem-Solving
  • Relationship Building
  • Verbal and Written Communication
  • Customer Service
  • Overcoming Objections
  • Coordinating Paperwork
  • Time Management
  • Goal Setting
  • Documentation and Reporting
  • Teamwork and Collaboration
  • Customer Relationships
  • Microsoft Office
  • Sales Meetings and Orientations
Experience
07/2022 to Current Claims Adjuster Acronym Media | New York, NY,
  • Maintained updated knowledge of changing industry, standards and trends related to accounts.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Negotiated and settled claims according to information presented through reports, research and data verification.
  • Identified and obtained evidence to ascertain claim value.
  • Investigated questionable claims to determine payment authorization.
  • Gathered information from various third parties to determine claim acceptability.
  • Completed required investigations on referred files within established timeframes.
  • Reviewed data to verify validity of claims and determine case management actions.
  • Conducted witness interviews to assist claim information gathering process.
  • Independently make decisions related to liability & coverage
  • Manage a high volume of claims from beginning to end
04/2021 to 04/2022 Account Manager Washington Federal | Prineville, OR,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Sought out key decision-makers and tailored solutions to address business challenges.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Analyzed data and continually identified new opportunities for product placement to achieve sales growth.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Negotiated product pricing, freight rates and delivery and payment terms to beat competition and elevate client retention.
  • Cultivated and developed customer relationships to enable sustained revenue growth.
  • Established and maintained good public relations and networking within community to develop business.
07/2019 to 08/2020 Bank Teller Walgreens | Miramar, FL,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Trained employees on cash drawer operation.
  • Directed specific questions to appropriate branch personnel.
  • Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds.
12/2016 to 07/2020 Beauty Consultant City Of Boulder | Boulder, CO,
  • Recommended appropriate products to meet customers' individual needs.
  • Finalized purchases and processed payments.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Kept counter and display areas in clean and neat fashion.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Trained staff on strategies for regularly surpassing sales goals.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Applied makeup to clientele to cover imperfections and create new looks.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Assisted customers in feeling relaxed and comfortable with the process.
  • Applied makeup to achieve desired day-to-day and special event looks.
02/2016 to 10/2016 Cashier Company Name | City, State,
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Inspected store products for damage and obtained item replacements for customers.
Education and Training
Expected in 01/2019 to to Diploma | Dental Assisting Brightwood College - Dallas, Houston, TX GPA:
Expected in 05/2017 to to High School Diploma | Magnolia High School, Magnolia, TX GPA:

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Resume Overview

School Attended

  • Brightwood College - Dallas
  • Magnolia High School

Job Titles Held:

  • Claims Adjuster
  • Account Manager
  • Bank Teller
  • Beauty Consultant
  • Cashier

Degrees

  • Diploma
  • High School Diploma

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