Account Manager with more than 15 years of industry experience. Proven history of acquiring and maintaining relationships with existing accounts while increasing revenue through new ones. Extensive experience overseeing up to 50 call center employees responsible for servicing global Fortune 500 clients. Well-developed skills maintaining and improving operations by monitoring performance, identifying trends, resolving problems, preparing and completing action plans, completing quality audits and analyses, and driving process improvement and quality assurance programs. Dedicated leader with excellent communication skills, resolving problems, and motivating employees to perform at their best.
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