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ACCOUNT MANAGER Resume Example

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ACCOUNT MANAGER
Summary
ACCOUNT MANAGER A top-performing Account Manager in the K-12 educational market, credited with combining outstanding customer service, sales, marketing and business development expertise to deliver revenue growth in a highly competitive business market. Strong expertise in cold-calling to large school districts, independent and company owned/franchised preschool/child care organizations. Well skilled in leveraging existing networks, proactively hunting new business, and tactfully closing new accounts. Highly accomplished in consultative selling and training, with the ability to build and maintain productive relationships.
Skills
  • Consultative Sales
  • High-Level Sales Proficiency
  • Strategic Planning/Analysis
  • Project Management
  • Competitive Intelligence
  • New Business Development
  • Integrity-Based Selling
  • Tactful Closer
  • Cold-Calling Proficiency
  • Customer Service
  • Demos/presentations
  • KEY SKILLS ASSESSMENT
  • STRATEGIC KEY ACCOUNTS PERFORMANCE - Develop and implement strategic and tactical sales and marketing avenues to aggressively develop major accounts.
  • TERRITORY MANAGEMENT - Committed to leading internal teams through the exchange of knowledge, experience, and goal sharing to optimize strategies and drive sales.
  • Sales Force CRM
  • Agile CRM
  • InforCRM
  • Mailchimp
  • Microsoft Office suite
  • Zendesk
  • Account Management, Features, Sales reports
  • Accounting, Director, STRATEGIC
  • Agile, Marketing, Strategic Planning/Analysis
  • B2B, Market, Teacher
  • Book, Math, Teaching
  • Budget, Meetings, Tech Support
  • Cold-Calling, Access, Phone
  • Cold calling, Exchange, TERRITORY MANAGEMENT
  • Competitive Intelligence, Microsoft Office suite, TRADE SHOWS
  • Conferences, Office, UPGRADES
  • Consulting, Enterprise
  • CRM, New Business Development
  • Clientele, Organizer
  • Client, OUTSIDE SALES
  • Clients, PRESENTATIONS
  • Customer Service, Project Management
  • DATA MANAGEMENT, Reading
  • Database management, Research
  • EMAIL, Selling
  • Expense reports, SALES
Experience
ACCOUNT MANAGER | 08/2018 to Current
AMERICAN READING COMPANY - COLORADO SPRINGS, CO
  • OUTSIDE SALES/ ACCOUNT MANAGER OF K-12 LITERACY CURRICULUM AND ONLINE DATA MANAGEMENT SOLUTIONS.
  • 75% OF TIME HUNTING NEW LEADS USING COLD CALLS, DROP- INS, AND EMAIL CAMPAIGNS.
  • CULTIVATE AND RELATIONSHIP BUILD LEADS TO CLOSE.
  • MANAGE CRM (INFORCRM).
  • ROAD WARRIOR-TRAVEL 50-80% OF TIME IN SEASON.
  • ATTEND TRADE SHOWS AND CONFERENCES.
  • HOST VIRTUAL AND LIVE SALES PRESENTATIONS FOR DECISION MAKERS.
  • SUPPORT CURRENT CUSTOMERS TO MAINTAIN AND GROW RELATIONSHIPS (REORDERS AND UPGRADES).
SaaS SR. ACCOUNT MANAGER | 08/2015 to 08/2018
KidReports LLC/PROCARE SOFTWARE - Colorado Springs, CO
  • Nationwide inside Account Manager/ Sales Specialist for SaaS cloud based application and mobile app for the PreK and childcare center market space.
  • Provide daily customer service as well as tech support for the KidReports platform.
  • Onboarding of all new clients and continued account management of all existing customers.
  • High volume cold calling/email potential warm and hot leads.
  • Research viable business opportunities and gage market interest of educational software products and features.
  • Understand budget cycles to maximize sales opportunities.
  • Provide virtual sales demos and trainings via webinar (Average 15 per week) Key Accomplishments.
  • Develop training documents.
  • Cultivate relationships with enterprise large childcare companies that have 50 +schools.
  • Hire and train qualified Tech Support and Account Management staff.
INSIDE REGIONAL SALES REPRESENTATIVE | 11/2013 to 07/2015
ETERNAL VENTURES-RACHEL'S CHALLENGE - COLORADO SPRINGS, CO
  • Sales specialist charged with providing the K-12 educational market with a wide range of sales, client services and product knowledge by consulting with executive decision makers to promote company products.
  • Host conference calls to enhance product knowledge and sales techniques/questions among peers.
  • Educate clientele on products; encourage repeat bookings and up sell assembly packages, curriculum and products through continued education of products and services.
  • Book regional and national conference appearances to maximize program exposure.
  • Understand and be knowledgeable of school budget cycles Key Accomplishments.
  • Meet or exceed monthly sales by 20-30 % over projected quota.
  • Successfully maintain healthy relationship with current clients while prospecting for new business development opportunities across a 12 state territory using phone, email, and in- person meetings.
KEY ACCOUNT MANAGER | 08/2011 to 05/2012
INNOVATIVE LEARNING CONCEPTS INC - COLORADO SPRINGS, CO
  • Led the development of new B2B opportunities nationwide for the Creators of TouchMath in the K-12 educational market.
  • Worked closely with outside field rep to develop warm leads, set up meetings and product demos, offered continuing back office support in all aspects of the sales cycle.
  • Developed strong relationships with key decision makers based on trust, integrity, and desire to serve.
  • Wrote complex sales orders /generated quotes for existing clients and potential new business.
  • Maintained monthly expense reports and documented all accounting expenditures for sales department, including seminar and conference related expenses.
  • Participated in national educational conferences on a yearly basis.
  • Educated key clients regarding; educational curriculum products, trainings, meetings, general information, product shipment and overall customer service.
  • Became very knowledgeable of school district budget cycles and curriculum adoption procedures.
  • Key Accomplishments.
  • Successfully led and executed the creation of RFPs for large school district curriculum adoptions totaling $200,000.
  • Total divisional revenue for the year of $1.25M.
  • Created sales reports of current business, outstanding quotes, and potential new business using Access Sales database management and CRM programs; forecasted quarterly and yearly sales levels.
Education and Training
North American Montessori Center - Vancouver, CAN
Lower Elementary Montessori Teaching Certificate
2009
Ashford University - Clinton, IA
Bachelors of Arts
Organizational Management, Elementary, 2008
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Resume Overview

Companies Worked For:

  • AMERICAN READING COMPANY
  • KidReports LLC/PROCARE SOFTWARE
  • ETERNAL VENTURES-RACHEL'S CHALLENGE
  • INNOVATIVE LEARNING CONCEPTS INC

School Attended

  • North American Montessori Center
  • Ashford University

Job Titles Held:

  • ACCOUNT MANAGER
  • SaaS SR. ACCOUNT MANAGER
  • INSIDE REGIONAL SALES REPRESENTATIVE
  • KEY ACCOUNT MANAGER

Degrees

  • Lower Elementary Montessori Teaching Certificate
    Bachelors of Arts

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