Account Manager resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Experienced account manager with a demonstrated history of working in the Marketing and Digital Advertising industry with a primary focus in the healthcare industry. My passion, and my most rewarding accomplishments, have been in the areas of account management, client services, and overall marketing and business growth strategy. I am a motivated problem solver and team player whose goal is to deliver excellent services, experiences, and solutions to my clients.
Skills
Public Relations
Verbal and Written Communication
Organization
Project Management
Time Management
Teamwork and Collaboration
Negotiating
Delegating
Budget Management
Website Management
Copywriting
Content Creation
Critical Thinking
Problem Solving
Reporting and Analytics
International markets understanding
Experience
02/2020 to CurrentAccount ManagerRibbon Home | Houston, TX,
Management of up to 15 different client accounts including key benchmark accounts with multiple ongoing projects from brand and website development to digital marketing with annual budgets ranging from $40,000 up to $120,000
Grew business by 25% by cultivating 5 key market accounts.
Key point of contact and lead on projects with client and internal team, including developing overall strategic vision, managing execution of projects, ongoing reporting and optimization aligning to strategic goals
Engaging and building client relationships and knowledge in a variety of industries including healthcare, real estate development and property management, manufacturing technology, event planning, software development, and more
Spearheading the Marketing Blueprint process to facilitate full brand and business analysis to create holistic marketing plans customized to each client's unique marketing challenges
Collaborating and driving process for brand development with clients and internal design team including brand identity, logo development, and key messaging, through to production for print collateral, websites, and digital marketing
Managing website development projects including strategy, site organization, UI/UX functionality, content and asset creation, and execution of project through development, pre and post QA, and launch
Tactic-level planning and deployment for digital marketing including overall digital strategy, campaign development, and creative direction for Google PPC, paid and organic social media, digital display, and email marketing
Leading new business initiatives from facilitating and participating in new sales generation, proposal development and RFP response management
Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules
Managed budgeting, forecasting and performance for all accounts
03/2019 to 02/2020Senior Account ManagerA123 Systems, Inc. | Waltham, MA,
Responsible for generating B2B & B2C strategy for various marketing campaigns based on client industry verticals and buyer personas
Generating strategy for social media, content marketing, and paid search campaigns.
Responsible for using Google Analytics to create reports and track traffic from the website, blogs, social media, and other marketing campaigns
Created and optimized seasonal client pitches to close service gaps, meet client needs and boost revenue by 15% in 4 months.
Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
02/2017 to 03/2019Account ManagerRibbon Home | New York, NY,
Developed and delivered new business requisitions through business-to-business sales and trade shows
Created RFI and RFP responses for clients and prospects
Managed project teams of 3 to 10 people by creating project timelines and conducting both in-person and phone meetings
Analyzed and provided marketing data to clients utilizing Google Analytics, Facebook Business Insights, and customer reporting platforms
Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks
01/2016 to 02/2017Account ExecutiveCeligo | Indianapolis, IN,
Updated account plans based on changing markets, customer conditions and competitor activity
Maintained day to day client contact providing excellent client service. Responsible for research and follow-up on all client requests and issues, conducting conference calls and in-person meetings
Created client budgets, marketing plans year-round. Also, negotiated client contracts on annual basis
Identified and achieved standards and expectations consistently exceeding quarterly sales goals
Education and Training
Expected in 06/2018Bachelor of Arts | Communication StudiesUniversity Of North Carolina - Wilmington, Wilmington NC, GPA:
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