Account Manager Resume Example
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ACCOUNT MANAGER
Professional Summary
Hardworking individual gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.
Skills
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Work History
Account Manager, 05/2018 to 09/2020
Ribbon Home – Nashville , TN
Ribbon Home – Nashville , TN
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Maintained high volume of calls to meet demands of busy group.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved challenging situations with friendly but firm strategies.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing resources to locate debtors and updated information in company system.
- Recorded all information regarding financial status of customers.
- Processed and recorded new insurance policies and claims.
Receptionist, 02/2015 to 05/2018
Corvel – Dublin , OH
Corvel – Dublin , OH
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Communicated with people from various cultures and backgrounds on application process.
Account Manager, 02/2015 to 05/2018
Ribbon Home – Atlanta , GA
Ribbon Home – Atlanta , GA
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Generated and mailed updated statements monthly and processed demand letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored all payments due from clients.
- Oversaw daily posting of payments to customer accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls to meet demands of busy group.
- Recorded all information regarding financial status of customers.
- Discussed options with delinquent clients in terms of proposed solutions.
Beauty Associate and Floor Associate , 06/2014 to 02/2015
Kohl’s – City , STATE
Kohl’s – City , STATE
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Supported efficient and timely replenishment of sales floor merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Utilized bilingual skills to help other sales associates close sales with Spanish -speaking customers whenever needed.
- Completed store opening and closing procedures as per company guidelines.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Recommended appropriate products to meet customers' individual needs.
- Analyzed customer skin to assess unique conditions and skin type.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Met or exceeded sales goals on regular basis.
Education
05/2014
Centennial High School - City, State
Centennial High School - City, State
Didn't Graduate : 08/2016
University of Alabama - City
University of Alabama - City
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Resume Overview
School Attended
- Centennial High School
- University of Alabama
Job Titles Held:
- Account Manager
- Receptionist
- Beauty Associate and Floor Associate
Degrees
- 05/2014
Didn't Graduate : 08/2016
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