LiveCareer-Resume

Account Manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Objective: Enthusiastic Logistics Specialist eager to contribute to team success through hard work, attention to details and excellent organizational skills. Extensive work experience in international trade operations & logistics supply chain and in product developments. Motivated to learn, grow and excel in new industry.

Skills
  • 5+ years relevant work experience required
  • An equivalent combination of education, experience and training may substitute for experience
  • Strong working knowledge of import/export
  • Experience with international logistics, domestic inbound and outbound express, Next Flight Out & LTL freight
  • Ability to adapt to rapid change, wear multiple hats, and work under pressure
  • High attention to detail, problem solving and organizational skills
  • MS Word, Excel, Outlook with experience with and ERP system
  • Multilingual skill (Thai, Japanese and a dialect of Chinese)
Education
Eastern Michigan University Ypsilanti, MI, Expected in MA : Language & International Trade - GPA :
Chulalongkorn University Bangkok, Thailand, Expected in BA : Japanese Language & Culture - GPA :
  • Received a Scholarship from the Japan's Education Ministry to study at Nagoya University, Japan
Work History
Rokt - Account Manager
New York City, NY, 05/2017 - 03/2020
  • Assisted General Manager in process of setting pricing proposal to each customer by building extensive spreadsheet for Cost of Goods (COGS).
  • Prepared inventory and sales reports from SAGE accounting software
  • Reviewed sales contracts of major retailer accounts for team with $2M annually.
  • Led team in reviewing customer's Vendor Guidelines & Requirements to ensure products in compliance from design, packaging all the way to on time shipments.
  • Acted as point of escalation or contact for in-house design team, overseas factories and compliance team of customer's to ensure each production met the requirements .
  • Addressed problems with accounting, billing and service delivery and followed up with delinquent account issues.
  • Maintained account information accuracy by communicating frequently with sales team.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Amentum - Logistics & Operations Specialist
Bluffdale, UT, 07/2016 - 05/2017
  • Handled high-volume paperwork and collaborated with both internal and outside departments to resolve invoicing and shipping issues.
  • Tracked orders while notifying customers of status or potential delays.
  • Created and maintained guidelines and standards for proper shipping methods.
  • Recommended and implemented new shipping procedures as necessary.
  • Coordinated shipping requests for expedited delivery.
  • Generated all documentation and information required for customer shipments.
  • Planned and supervised shipments from overseas production to domestic customers with daily and weekly routes.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning orders.
  • Liaised between warehouse and customer to facilitate all operational needs.
  • Approved transportation schedules & freight bills.
  • Developed strategies to save time and expenses associated with goods movements.
  • Negotiated shipping freight rates for both air, ocean and trucking through contracted freight forwarder.
  • Produced monthly reports detailing logistic operations and total shipments/sales as budgeting tool for upper management.
Cgb - Inside Sales & Logistics Specialist
Kalamazoo, MI, 02/2012 - 08/2015
  • Assisted VP of sales in putting together product offer quotation.
  • Analyzed and collected data from global market research website of synthetic rubbers trading.
  • Located warehouses with cost efficient with strategic location as central storage location for export shipments to regular accounts in Asia and Europe.
  • Coordinated logistics with in-house documentation team and shipping lines companies in the U.S.
  • Negotiated freight rates of both inbound and outbound trucking and ocean shipping rates.
  • Attended trade show of International Synthetic Rubber symposium in Nashville .
  • Followed up with contacts obtained from Trade show via phone calls and emails obtained 10% of business meeting in person for VP of Sales.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Prioritized daily workflows, including cold calls, quotes and sales-related inquiries via e-mails.
  • Maintained up-to-date knowledge of all available products.
  • Used customized CRM to maintain detailed contact logs and records of both existing and new accounts.
  • Managed claims process to ensure of customer's satisfaction.
Weyerhaeuser Company - Export Documentation Specialist
City, STATE, 11/2006 - 06/2007
  • Resolved daily problems, improved operations and provided exceptional client support.
  • Managed export documentations for over 30-50 shipments daily.
  • Acted as in house consultant to Sales team on export documentation requirements and acceptable terms of payments to prevent risk of no payment.
  • Coordinated with Shipping , Customer Services , Mills and Accounting teams while working closely with both freight forwarders and shipping lines to ensure total process flowing smoothly..
  • Updated clients on cargo by closely monitoring receipt and tracking processes.
  • Resolved claims and daily operational problems, improved operations and provided exceptional client support.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Eastern Michigan University
  • Chulalongkorn University

Job Titles Held:

  • Account Manager
  • Logistics & Operations Specialist
  • Inside Sales & Logistics Specialist
  • Export Documentation Specialist

Degrees

  • MA
  • BA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: