Account Manager resume example with 7+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Objective: Enthusiastic Logistics Specialist eager to contribute to team success through hard work, attention to details and excellent organizational skills. Extensive work experience in international trade operations & logistics supply chain and in product developments. Motivated to learn, grow and excel in new industry.

  • 5+ years relevant work experience required
  • An equivalent combination of education, experience and training may substitute for experience
  • Strong working knowledge of import/export
  • Experience with international logistics, domestic inbound and outbound express, Next Flight Out & LTL freight
  • Ability to adapt to rapid change, wear multiple hats, and work under pressure
  • High attention to detail, problem solving and organizational skills
  • MS Word, Excel, Outlook with experience with and ERP system
  • Multilingual skill (Thai, Japanese and a dialect of Chinese)
Eastern Michigan University Ypsilanti, MI, Expected in MA : Language & International Trade - GPA :
Chulalongkorn University Bangkok, Thailand, Expected in BA : Japanese Language & Culture - GPA :
  • Received a Scholarship from the Japan's Education Ministry to study at Nagoya University, Japan
Work History
Rokt - Account Manager
New York City, NY, 05/2017 - 03/2020
  • Assisted General Manager in process of setting pricing proposal to each customer by building extensive spreadsheet for Cost of Goods (COGS).
  • Prepared inventory and sales reports from SAGE accounting software
  • Reviewed sales contracts of major retailer accounts for team with $2M annually.
  • Led team in reviewing customer's Vendor Guidelines & Requirements to ensure products in compliance from design, packaging all the way to on time shipments.
  • Acted as point of escalation or contact for in-house design team, overseas factories and compliance team of customer's to ensure each production met the requirements .
  • Addressed problems with accounting, billing and service delivery and followed up with delinquent account issues.
  • Maintained account information accuracy by communicating frequently with sales team.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Amentum - Logistics & Operations Specialist
Bluffdale, UT, 07/2016 - 05/2017
  • Handled high-volume paperwork and collaborated with both internal and outside departments to resolve invoicing and shipping issues.
  • Tracked orders while notifying customers of status or potential delays.
  • Created and maintained guidelines and standards for proper shipping methods.
  • Recommended and implemented new shipping procedures as necessary.
  • Coordinated shipping requests for expedited delivery.
  • Generated all documentation and information required for customer shipments.
  • Planned and supervised shipments from overseas production to domestic customers with daily and weekly routes.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning orders.
  • Liaised between warehouse and customer to facilitate all operational needs.
  • Approved transportation schedules & freight bills.
  • Developed strategies to save time and expenses associated with goods movements.
  • Negotiated shipping freight rates for both air, ocean and trucking through contracted freight forwarder.
  • Produced monthly reports detailing logistic operations and total shipments/sales as budgeting tool for upper management.
Cgb - Inside Sales & Logistics Specialist
Kalamazoo, MI, 02/2012 - 08/2015
  • Assisted VP of sales in putting together product offer quotation.
  • Analyzed and collected data from global market research website of synthetic rubbers trading.
  • Located warehouses with cost efficient with strategic location as central storage location for export shipments to regular accounts in Asia and Europe.
  • Coordinated logistics with in-house documentation team and shipping lines companies in the U.S.
  • Negotiated freight rates of both inbound and outbound trucking and ocean shipping rates.
  • Attended trade show of International Synthetic Rubber symposium in Nashville .
  • Followed up with contacts obtained from Trade show via phone calls and emails obtained 10% of business meeting in person for VP of Sales.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Prioritized daily workflows, including cold calls, quotes and sales-related inquiries via e-mails.
  • Maintained up-to-date knowledge of all available products.
  • Used customized CRM to maintain detailed contact logs and records of both existing and new accounts.
  • Managed claims process to ensure of customer's satisfaction.
Weyerhaeuser Company - Export Documentation Specialist
City, STATE, 11/2006 - 06/2007
  • Resolved daily problems, improved operations and provided exceptional client support.
  • Managed export documentations for over 30-50 shipments daily.
  • Acted as in house consultant to Sales team on export documentation requirements and acceptable terms of payments to prevent risk of no payment.
  • Coordinated with Shipping , Customer Services , Mills and Accounting teams while working closely with both freight forwarders and shipping lines to ensure total process flowing smoothly..
  • Updated clients on cargo by closely monitoring receipt and tracking processes.
  • Resolved claims and daily operational problems, improved operations and provided exceptional client support.

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Resume Overview

School Attended

  • Eastern Michigan University
  • Chulalongkorn University

Job Titles Held:

  • Account Manager
  • Logistics & Operations Specialist
  • Inside Sales & Logistics Specialist
  • Export Documentation Specialist


  • MA
  • BA

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