Account Manager resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Objective: Enthusiastic Logistics Specialist eager to contribute to team success through hard work, attention to details and excellent organizational skills. Extensive work experience in international trade operations & logistics supply chain and in product developments. Motivated to learn, grow and excel in new industry.
Skills
5+ years relevant work experience required
An equivalent combination of education, experience and training may substitute for experience
Strong working knowledge of import/export
Experience with international logistics, domestic inbound and outbound express, Next Flight Out & LTL freight
Ability to adapt to rapid change, wear multiple hats, and work under pressure
High attention to detail, problem solving and organizational skills
MS Word, Excel, Outlook with experience with and ERP system
Multilingual skill (Thai, Japanese and a dialect of Chinese)
Education
Eastern Michigan UniversityYpsilanti, MI, Expected in ā āMA:Language & International Trade - GPA:
Chulalongkorn UniversityBangkok, Thailand, Expected in ā āBA:Japanese Language & Culture - GPA:
Received a Scholarship from the Japan's Education Ministry to study at Nagoya University, Japan
Work History
Rokt - Account Manager New York City, NY, 05/2017 - 03/2020
Assisted General Manager in process of setting pricing proposal to each customer by building extensive spreadsheet for Cost of Goods (COGS).
Prepared inventory and sales reports from SAGE accounting software
Reviewed sales contracts of major retailer accounts for team with $2M annually.
Led team in reviewing customer's Vendor Guidelines & Requirements to ensure products in compliance from design, packaging all the way to on time shipments.
Acted as point of escalation or contact for in-house design team, overseas factories and compliance team of customer's to ensure each production met the requirements .
Addressed problems with accounting, billing and service delivery and followed up with delinquent account issues.
Maintained account information accuracy by communicating frequently with sales team.
Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Assisted VP of sales in putting together product offer quotation.
Analyzed and collected data from global market research website of synthetic rubbers trading.
Located warehouses with cost efficient with strategic location as central storage location for export shipments to regular accounts in Asia and Europe.
Coordinated logistics with in-house documentation team and shipping lines companies in the U.S.
Negotiated freight rates of both inbound and outbound trucking and ocean shipping rates.
Attended trade show of International Synthetic Rubber symposium in Nashville .
Followed up with contacts obtained from Trade show via phone calls and emails obtained 10% of business meeting in person for VP of Sales.
Determined needs, delivered solutions and overcame objections through consultative selling skills.
Set up new accounts, established customer credit, and set up payment methods.
Prioritized daily workflows, including cold calls, quotes and sales-related inquiries via e-mails.
Maintained up-to-date knowledge of all available products.
Used customized CRM to maintain detailed contact logs and records of both existing and new accounts.
Managed claims process to ensure of customer's satisfaction.
Weyerhaeuser Company - Export Documentation Specialist City, STATE, 11/2006 - 06/2007
Resolved daily problems, improved operations and provided exceptional client support.
Managed export documentations for over 30-50 shipments daily.
Acted as in house consultant to Sales team on export documentation requirements and acceptable terms of payments to prevent risk of no payment.
Coordinated with Shipping , Customer Services , Mills and Accounting teams while working closely with both freight forwarders and shipping lines to ensure total process flowing smoothly..
Updated clients on cargo by closely monitoring receipt and tracking processes.
Resolved claims and daily operational problems, improved operations and provided exceptional client support.
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