Dedicated Communications Specialist and leader possessing exceptional writing and editing skills. Versed in a range of communications solutions and technologies, with extensive experience in internal communication and special event planning.
Exceptional writing skills
Employee handbook development
Microsoft Office Suite
Dedicated team player
Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts. Created and implemented external and internal communications strategies for key company initiatives.
Master of Science Public: Non-Profit Management, Project Management, and Human Resources ManagementNORTHEASTERN UNIVERSITY - Boston, Massachusetts MANon-Profit Management, Project Management, and Human Resources Management
Bachelor of ScienceBEREA COLLEGE - Berea, Kentucky
B.S: Business Administration, Management and Marketing Mass Communication and Public RelationsBusiness Administration, Management and Marketing Mass Communication and Public Relations
12/2013 to Current
Account ManagerABBOTT LABEL - Atlanta, Georgia
Charged with managing product and business portfolios ranging up to $2M in value and driving marketing initiatives for new product and program launches for over clients annually.
Facilitate strategic planning and client engagement efforts for major client accounts (i.e., Staples, Avery-Dennison, and major pressure sensitive material resellers).
Consistently exceed the company's goal of 90% Customer Satisfaction Surveys to 95% for a 12-month score.
Ranked 7th of overall efficiency in a service pool of 300 agents.
Consistent record of top performance, the ability to drive territorial revenue growth and increase market share through effective business planning, presentation and building strong, long-term relationships.
Build high-performance sales and technical teams of up to 25 employees, attract and retain top talent to drive business goals and integrate performance-based models designed to create funnel of opportunities and sustain growth.
Define development schedules, milestones, documentation, and clarify any questions regarding clients' contracts.
Collaborate with senior executives on developing yearly profit plans totaling $100M in annual revenue for budget forecasts, product enhancements, incentive plans, and business development programs.
09/2012 to 10/2013
Customer Service AssistantAT&T - Birmingham, Alabama
Directed the development and implementation of regulated and non-regulated telecommunications sales functions that included creating cutting-edge interactive products and analytical tools for clients.
Oversaw customer service relationships, sales, purchasing, and distribution for southern regions.
Accountable as single source delivering clear and accurate communication during all incidents across the business and technology including senior and executive management levels.
Presented proven accomplishments within the highly competitive telecommunications and wireless industries.
Prepared and presented proposals that outlined options, detailed customer ROI and established innovative solutions to gain a competitive edge and win business for clients.
Scheduled and analyzed various financial system reports, such as daily activity reports, error/reject reports, status reports, discrepancy and mismatch reports, transaction reports, and ad hoc reports.
Monitored skills gaps to create action plans, eradicate deficits and improve complex information systems for accounts.
Prepared sales reports using business automation tracking tools and promote peak sales performance.
05/2010 to 10/2015
Special Project Manager, Lead Researcher, Human Resources Specialist7Mindsets - Atlanta, Georgia
Lead the organization and execution of career planning and literacy educational programs for 450+ participants by providing leadership support, academic advisement, evaluation, and the successful implementation of procedures and policies.
Oversaw the full responsibility of managing and directing the work and structure of programs (i.e., youth development and literacy) to encourage sponsor support.
Provide oversight of $150K dollar budget for 7 programs.
Planned and publicized events, including negotiating vendor contracts and designing promotional materials.
Audit students' progression and supervise data collection and analysis for annual reports.
Develop, design and disseminate survey instruments to provide analysis of unmet funding needs and deliver creative concepts for multi-branded promotions for literacy programs.
Gather corporate and foundation sponsors' data, client surveys and financial analysis to evaluate developmental areas and provide comprehensive recommendations for grants management improvement.
Wrote and published human resources documents and employee guidelines.
Maintain and improve relationships through establishing open communication with clients, corporate sponsors and cooperating agencies.
Develop relationships with benefactors and stakeholders that demanded the upmost level of confidentiality and discretion in regards to personal matters and monetary disclosures.
Liaison, Diversity Council Chairperson Directed the implementation of a collaborative human capital platform focusing on ensuring effective management, strategic analysis and the execution of internal Learning and Development employee training programs.
Fronted strategic planning, workforce management, organizational change management and training efforts for 45+ employees, volunteers and board members.
Created, organized, and chaired the inclusion and diversity council for the Atlanta, Orlando and Miami offices.
Led departmental hiring and onboarding, talent development, coaching, and training needs coordination; also accountable for personnel issues, salary merits, and recognition efforts within company policy and guidelines.
Utilized Human Capital metrics to assure attainment of goals and quality measures of the workplace.
Directed process redesign and continuous improvement in all aspects of human capital work.
Served as a Change Manager and a committee contributor on Six Sigma lead initiatives utilizing Kaizen Methods.
Developed and disseminated communication products including media advisories, press releases, public service announcements, talking points, key messages, and information briefs to promote the organization.
Valassis Inc., Diversity Council
*EpiCenter, Administrative Support and Program Manager
*GivingPoint, Special Projects Volunteer
Sales Software: Salesforce.com, TapScan
Public Relations Software: Bacon's Mediasource, Factiva
Desktop Publishing Software: Photoshop, Illustrator, HTML
Special Project Manager, Lead Researcher, Human Resources Specialist
Master of Science Public : Non-Profit Management, Project Management, and Human Resources Management Bachelor of Science B.S : Business Administration, Management and Marketing Mass Communication and Public Relations
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