account manager resume example with 8 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

I am an energetic, capable collaborator with a positive attitude. I have a background in team athletics and the collective pursuit of common goals. I am eager to embark on the next challenges in the professional world using the critical thinking and creative problem solving skills I have fostered over the past several years, both at school and at work.

  • AWS Technical Essentials
  • CompTIA A+
  • Cloud Computing
  • Customer Service
  • Microsoft Office
  • Time Management
  • Curriculum Building
  • CPR/AED Certified
  • Salesforce (SFDC)
  • Technical Consulting
  • Needs Analysis
  • Consultative Sales Techniques
  • Relationship Development
Expected in 2016 to to
Bachelor of Arts: Architecture and Design
North Carolina State University - North Carolina,
Expected in to to
: Architecture and Design
East Carolina University - Greenville, NC,
Enrolled 2013-2014
Expected in to to
: Interior Design
Clemson University - Clemson, SC,
Enrolled 2012-2013
Work History
03/2018 to Current
Technical Account Manager Pega (Pegasystems Inc.) MO, State,
  • Knowledge of Cisco, Microsoft, AWS, VMware, Apple, Avaya, Citrix, Google Cloud, IBM, Nutanix, Red Hat, Palo Alto,SAS training platforms
  • Knowledge of Cybersecurity, Cloud Computing, Data Center, Virtualization, DevOps, Project Management (ITIL, Agile, Scrum, PMI) certification paths
  • High level understanding of Cloud Computing
  • Knowledge of RHEL 8 training content
  • Understanding of OpenStack cloud content
  • Familiar with OpenShift and Kubernetes containers
  • Understanding of CCNA CCNP CCIE certifications and requirements
  • Knowledge of Cisco ISE and SISAS CCNP certification courses
  • IT consulation
  • Prioritize and manage time between each part of business cycle
  • Create balance with building pipeline, closing pipeline, prospecting new and growing old accounts
  • Meet daily metrics of 60/15/5/3
  • Met territory goal of 1.2mil annually
  • Use of Aslan methodology
  • Attended and participated in department staff meetings, brainstorming ideas to alleviate process issues
  • Consult users for Hardware development and software programming courses
  • Researched and resolved collections disputes to maintain customer relationships
  • Upsold technical and softskills training orders to boost customer purchases
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings
  • Delivered informative consultations to engage students and teach concepts in IT soft skills training
  • Expand existing accounts through effective prospecting to further business
  • Create long lasting relationships with current decision makes and obtain larger decision makers trust
  • Grow territory over course of FY (increased by 50% from last FY)
  • Participated in incentive programs and contests designed to support achievement of production goals
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts
  • Provided extensive support in sales, technical and business areas to key accounts
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
04/2015 to Current
Camp Director, Recreational Leader, Site Supervisor Cognizant Technology Solutions Missoula, MT,
  • Carries out job duties in a safe manner in accordance with all Town, department and regulatory policies; follows safety procedures
  • Identifies unsafe situations and work hazards, corrects them if possible and reports them to their supervisor
  • Monitor campers who have special medical needs
  • Enforce camp rules; document incidents if needed
  • Serve snack/meals to participants
  • Maintain clean work and play areas
  • Set-up and break-down equipment; report equipment problems to supervisor
  • Administer first aid and properly document each incident
  • Actively lead participants in recreation and leisure activities
  • Performed clerical duties, including registering participants and answering specific event inquiries
  • Developed and implemented safety training programs for staff and volunteers
  • Trained staff members on conducting events and following safety procedures
  • Provided clear instruction to activity and program participants to ensure fun and safety
  • Kept athletic and games equipment and facilities organized and maintained
  • Developed work schedules for all team members to maximize shift coverage
  • Scheduled events in recreation facilities and monitored condition of facilities
09/2016 to 03/2018
Data Collection Specialist RTI International City, STATE,

  • Find and establish relationship with person of contact
  • Gain corporation from person of contact and conduct data collection interview
  • Accurately collect data and enter into collection database
  • Maintain constant flow of communication with supervisors and team leads
  • Ability to accomplish project related goals established by supervisors
05/2013 to 06/2015
Advanced Sales Representative Vector Marketing City, STATE,

Arranged appointment based demonstrations with possible clientele.

  • Conducted live, over the phone and online presentations
  • Contact possible clientele via phone or email and arrange product demonstration
  • Train new sales representatives on products, sales techniques, demonstration of productions, customer service and time management
  • Follow up on previous customers, service or replace products

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Resume Overview

School Attended

  • North Carolina State University
  • East Carolina University
  • Clemson University

Job Titles Held:

  • Technical Account Manager
  • Camp Director, Recreational Leader, Site Supervisor
  • Data Collection Specialist
  • Advanced Sales Representative


  • Bachelor of Arts

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