account manager resume example with 11 years of experience
Previous roles are best defined thru the following positions and responsibilities, as many tasks and expectations were not confined to one specific area; most common responsibilities and day to day tasks follow:
High-achieving Account Manager and Business Development Executive successful in managing accounts with annual revenue exceeding $1.5 million dollars. Expert in needs analysis per industry and customer, leading to successful partnerships thru an array of closing tactics, based on servicing specific customer needs, services offered, and viability of profit.
Talented Sales Consultant and Customer Service Advocate effective at building loyalty and long-term relationships with myriad of customers while exceeding sales targets.
Persuasive Account Manager skilled at developing and maintaining a diverse and large client base. Constantly seeking new ways to promote products within best-fit segments and sustainable industries. Quality-focused Account Manager focused on driving sales and maximizing profits for existing key accounts.
Directs various supporting roles with enthusiasm involved with sales, customer service, technical support, implementation and contract renewals, key to initial sales process and customer retention. Account Manager driven to convey increased value of services and or sustain sales in established accounts while reaching out to new potential clients. Market expertise in Computer Software, Automobile and Insurance, and Organizational Development.
Exceptional Account Executive who consistently achieves annual sales objectives and increases the overall client base. Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
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- Managed a portfolio of 150+ accounts totaling $1.75 million in sales
- Handled 150+Â client companies and brought in 40 to 50Â new accounts annually
- Met with an average of 20Â clients per week consistently, resulting in a 90% client retention rate. In the software industry, specifically enterprise software supporting internal Corporate initiatives seeking to sustain or drive compliance, performance, and talent management goals, the average rate of retention, based on an annual service agreement is 45% nationally
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Increased sales volume by adding 30Â high volume accounts in the manufacturing and healthcare sectors over a 5 year span. Increased new and recurring contract value, compared to established accounts, by average of 200%
- Contacted 200+ prospective and existing customers per week to discuss new products and services, while analyzing and aligning services offered with constantly evolving needs of new and and existing customers
- Negotiated prices, terms of sale and service agreements in effort to best match value of services to customer needs, budgets and expectations.Â
- Handled the highest volume accounts domestically and globally, generating more than $175,000 in revenue per month
- Organized joint sales or partner calls with current customers and outside vendors, as needed, to create synergy of service, and viable, long term partnershipsÂ
- Trained peers and support team on internal system configuration, customer service and sales goals, and ultimately seamless and successful implementation plans
- Maintained a central database of key contacts, risk ratings, financial impact and key issues utilizing a variety of software applications. For example: CRM, LMS, HRIS, and Excel
- Managed dozens of Fortune 100 accounts, including TelePacific Communications, Triumph Group (Aerostructures), Ortho-Indy and Cleveland Clinic, FedEx, US State Department (Financial Services Division), TriQuint Semiconductor, Cloud Peak, Rio Tinto, and Wells Fargo
- Built client relationships by acting as the liaison between the customer service and sales teams
- Analyzed and reported on weekly, monthly and annual customer activity, along with business trends, and areas of concern
- Created and reviewed proposals for new and repeat customer business transactions
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Met with an average of 20 clients per week consistently, resulting in average of 25% conversion rate which led to average sales of 15 to 20 cars per month. The quota per month was 8 new salesÂ
- Contacted 25 to 75 prospective customers per week, depending upon sales funnel and season to discuss new promotions and negotiate value proposition of brands, services, and expertise in the automotive industry
- Created contacts and opportunities thru social media campaigns, prospecting, generated and qualified sales leads and SEO or Google Ads indicating potential interest
- Negotiated prices, terms of sale, service agreements and value of new, pre-owned cars coupled with actual value of collateral, such as trade-ins.
- Exceeded team sales goals by average of 33% in per month
- Maintained a central database of key contacts, risk ratings, financial impact and key issues in order to increase awareness of buyer's habits, economic factors impacting sales, and competitor promotions
- In the top 5% of sales representatives out of 100 reps nationwide
- Obtained and evaluated credit information about prospective customers and matched them with preferred lendors as well as products within customer's budget
- Increased sales volume by adding specialty products and incentives
- Determined prices, and enabled buy in from customers thru creative sales strategiesÂ
- Exceeded team sales goals by 400% in 3 years, generating increased profits which allowed for new infrastructure and staff to further fulfill customer demand and solidify quality of service, experience and product
- Analyzed and reported on weekly customer activity, business trends, and areas of concern
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Resume Overview
School Attended
- Roanoke College
- Blue Ridge Community College
Job Titles Held:
- Account Manager
- Internet Sales Consultant
- Bar Manager
Degrees
- Attended 1 year before transfer
- Associate of Science
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy