account manager resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Skills
Trade requirements
Cost reviewing
Account verification
Order management
New account creation
National accounts
Relationship building and management
Strategic planning
Customer rapport
Coordinating documents
Account management
Upselling
Market forecasting
Account oversight
Vendor management
Product and service sales
Researched sales leads
Management collaboration
Lead prospecting
Local contracts
Networking skills
Team Training
Prioritizing workflows
Business development and planning
Tactical planning
Vendor relations
Goals and performance
Account development
Account servicing skills
Territory Management
Converting leads
Work History
01/2020 to CurrentAccount ManagerAp | New York, NY,
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
Analyzed key competitors to respond to competitive threats.
Listened attentively to client feedback to create stronger relations and shape business.
01/2014 to 11/2020Assistant ManagerBiscuitville | Thomasville, NC,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Monitored security to protect employees, customers and property.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Developed strategy to increase sales and drive profits.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Developed organizational structure to outline and direct rules, roles and responsibilities.
Created employee schedules to align coverage with forecasted demands.
Reduced financial discrepancies to minimize threats to health and productivity of business.
Recognized staff for contributions to company success to foster engagement and increase productivity.
Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
Compiled financial data to comply with budget.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Reviewed sales and gross profit report to assess company efficiency.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Mentored team members to enhance professional development and accountability in workplace.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established objectives to offer team members clear roadmap to help company achieve overall goals.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Strengthened operational efficiency to remain cost-effective while maintaining quality service.
Directed promotion and brand loyalty efforts to build direct relationships with customers.
02/2012 to 01/2014Department ManagerUniversity Of California | Irvine, CA,
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Communicated with managers of other departments to maintain transparency.
Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
Introduced new methods, practices and systems to reduce turnaround time.
Education
Expected in to to | General StudiesSolano Community College, Fairfield, CAGPA:
Expected in 07/2005 to to High School Diploma | Fairfield High School, Fairfield, CAGPA:
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