Account Manager Resume Example
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ACCOUNT MANAGER
Professional Summary
Skills
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Work History
September 2017-CurrentAccount Manager | Stericycle | Dayton , OH
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
- Managed customer service, written content, and branding for 30-33 accounts at a time.
- Directed production of all advertising materials, including preparing copy, evaluating proofs and enhancing layouts.
- Provided extensive support and consulting in business areas to key accounts.
- Collaborated with media representatives to optimize coverage of special events.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Maintained extensive knowledge of competitors offerings and presence in assigned territory.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Contributed expertise to multiple projects to optimize both internal processes and overall services to our clients, in areas such as analytics, reporting, sales, and more.
- Increased longevity and client retention on accounts by providing individualized customer service and developing relationships with account holders.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered service online.
- Helped local and nationwide clients expand business operations through targeted advertising.
- Maintained and organized customer database of over 31 clients nationwide.
January 2018-May 2018Instructional Assistant | Simpson County School District | Mendenhall , MS
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Oversaw Undergraduate and Graduate students at school and off-site locations, maintaining optimal communication and clarity on issues concerning their submitted work.
- Performed special tasks such as Grant Research and Grant Editing for the Political Science and Justice Department.
- Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
- Organized classroom materials to help teachers prepare for semester instruction and activities.
- Assessed student assignments to check quality and completeness and assign grades.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Assigned grades for coursework and tests using answer key, recorded results and informed teacher of performance.
- Assessed student social, emotional and academic needs to plan goals appropriately.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and meeting assignment goals through completion.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
February 2006-August 2011Office Manager | Twitch | Salt Lake City , UT
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Completed bi-weekly payroll for 10 employees.
- Performed billing, collection and reporting functions for office generating.
- Optimized organizational systems for payment collections, AP/AR, deposits and record-keeping.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Handled all incoming business and client requests for information.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Compared vendor prices to ensure optimal savings.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Maintained computer and physical filing systems.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Employed interpersonal communication when leading cross-divisional teams.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
May 2017Bachelor of Arts: EnglishChico State University, City
May 2010Associate of Arts: General StudiesShasta College, City, State
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Resume Overview
School Attended
- Chico State University
- Shasta College
Job Titles Held:
- Account Manager
- Instructional Assistant
- Office Manager
Degrees
- Bachelor of Arts : English
Associate of Arts : General Studies
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