SEARCH

Account Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
ACCOUNT MANAGER
Professional Summary
Skills
  • Account development
  • New account creation
  • National accounts
  • Business development
  • Vendor relations
  • Interpersonal skills
  • Coordinating documents
  • Relationship building and management
  • Self-motivated
  • Expertise in computer skills and usage of Quicken, Excel, MS Suite, etc.
  • Prioritizing workflows
  • Account management
  • Brand management
  • Database management
  • Data entry
  • Oral and written communication
  • Networking skills
  • Strategic planning
  • Client rapport
  • Management collaboration
  • Upselling
  • Team training
  • Converting leads
  • Staff management
Work History
September 2017-CurrentAccount Manager | Company Name | City, State
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
  • Managed customer service, written content, and branding for 30-33 accounts at a time.
  • Directed production of all advertising materials, including preparing copy, evaluating proofs and enhancing layouts.
  • Provided extensive support and consulting in business areas to key accounts.
  • Collaborated with media representatives to optimize coverage of special events.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Maintained extensive knowledge of competitors offerings and presence in assigned territory.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
  • Contributed expertise to multiple projects to optimize both internal processes and overall services to our clients, in areas such as analytics, reporting, sales, and more.
  • Increased longevity and client retention on accounts by providing individualized customer service and developing relationships with account holders.
  • Expanded customer base by identifying needs, developing solutions and delivering client-centered service online.
  • Helped local and nationwide clients expand business operations through targeted advertising.
  • Maintained and organized customer database of over 31 clients nationwide.
January 2018-May 2018Instructional Assistant | Company Name | City, State
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Oversaw Undergraduate and Graduate students at school and off-site locations, maintaining optimal communication and clarity on issues concerning their submitted work.
  • Performed special tasks such as Grant Research and Grant Editing for the Political Science and Justice Department.
  • Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
  • Organized classroom materials to help teachers prepare for semester instruction and activities.
  • Assessed student assignments to check quality and completeness and assign grades.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Assigned grades for coursework and tests using answer key, recorded results and informed teacher of performance.
  • Assessed student social, emotional and academic needs to plan goals appropriately.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and meeting assignment goals through completion.
  • Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
February 2006-August 2011Office Manager | Company Name | City, State
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Completed bi-weekly payroll for 10 employees.
  • Performed billing, collection and reporting functions for office generating.
  • Optimized organizational systems for payment collections, AP/AR, deposits and record-keeping.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Handled all incoming business and client requests for information.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Compared vendor prices to ensure optimal savings.
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Maintained computer and physical filing systems.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Employed interpersonal communication when leading cross-divisional teams.
  • Improved customer satisfaction scores through application ofsuperior conflict resolution and problem-solving skills.
Education
May 2017Bachelor of Arts: EnglishChico State University, City
May 2010Associate of Arts: General StudiesShasta College, City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Chico State University
  • Shasta College

Job Titles Held:

  • Account Manager
  • Instructional Assistant
  • Office Manager

Degrees

  • Bachelor of Arts : English
    Associate of Arts : General Studies

Similar Resumes

View All
Account-Manager-resume-sample

Account Manager

Olivehurst, California