Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Creative and engaging Account Manager bringing 25 years' dynamic and diverse management experience in large-scale in Real Estate and Construction Project Management. Accomplished in demonstrating essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions, marketing and Real Estate Marketing, Construction Management. Visionary leader adept in aligning organizational business goals with quality work to achieve consistent success.
Skills
Organizational fundraising
Event planning
Community involvement
Upsell opportunities
Business negotiation
Needs analysis
Excellent negotiating tactics
Selling advertising
Business development
Sales Techniques
Acquiring new customers
Compliance requirements
Customer relationships
Internet savvy
Customer Service
Excellent communication skills
Client meetings
Project Management
Experience
01/2017 to CurrentAccount ManagerSuddath Companies | Orlando, FL,
Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Resolved issues quickly and professionally to retain over 98% of clients.
Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Streamlined operational efficiencies by developing customer service protocols and standards.
02/2020 to 12/2020Director of Client RelationsSs&C Technologies | Albany, NY,
Achieved client loyalty through quality, productivity, service and proactive management.
Streamlined communication efforts by measuring client satisfaction metrics.
Enticed clients to accept wealth management proposals to increase monthly business.
Presented product and service details at various events to increase customer base.
Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
Collaborated with various departments to improve communication and deliver individualized customer solutions.
Offered clients personalized options to answer wide range of needs.
Assisted residents with functional limitations during activities programs and provided encouragement to develop morale and facilitate long-term improvement.
Created and managed 15 events for 78 participants.
Kept records of attendance and participation, comparing against medical records and other patient characteristics to develop approaches to optimizing resident involvement in programs.
Hosted individual meetings with residents upon admission to re-evaluate particular physical, social and cognitive qualities and recommend activities emphasizing opportunities for improvement.
Consulted attendance and participation records to assess individual program involvement and identify potential health risks related to known medical conditions and participation patterns.
Developed and implemented recreational programs providing therapeutic benefit to residents, incorporating psycho-social, physical and cognitive considerations to maximize impact.
Created monthly calendar of anticipated recreational activities for posting on community bulletin board, keeping residents informed of opportunities for involvement.
Conducted intake interviews with new residents to assess physical, cognitive and psychological characteristics, recommending involvement in activities targeting individual needs.
Planned special community events around holidays to invite attendance from staff and family members, incorporating into activities to foster sense of community.
Set up plans and oversaw daily activities like bingo, musical events and plays.
Created congregational awareness to encourage religious education program participation.
01/1992 to 07/2015PresidentTrinity Health Corporation | Brighton, MI,
Increased company revenue by 480,000 within first year.
Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
Oversaw strategic business decision-making to develop, enhance and enforce business mission.
Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
Built and deepened relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas.
Recruited, hired and trained 22 employees on operations and performance expectations.
Executed on-time, under-budget project management to adhere to project road map.
Hired, trained and mentored 22 staff members to maximize productivity.
Directed business-wide changes to modernize procedures and organization.
Applied lean strategies to implement operational enhancements, promote efficiency and cut costs.
Generated new business by reaching out to prospective clients by e-mail, telemarketing and presenting at trade shows nationwide.
Promoted professional development, social and networking events and outreach.
Oversaw business division operations, including development, production and marketing.
Developed and maintained strong business relationships between departments.
Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Revitalized business plans and realigned company objectives to increase overall profits.
Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
Monitored industry trends and introduced new services to update marketing strategies.
Education and Training
Expected in 08/1989Bachelor of Science | Real EstateSouthwest Texas University, San Marcos, TX, GPA:
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