account manager resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Skills
Customer Service
Relationship Building
Business Development
Acquisition and Retention Strategies
Performance Evaluations
Problem-Solving
Strategic Account Planning
Account Management
Verbal and Written Communication
Experience
Account Manager, 06/2022 to 02/2023 Authentique Agency – Atlanta, GA,
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Collaborated with sales team to collectively drive growth and market share.
Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
Built and maintained productive relationships with customers and internal partners.
Negotiated contracts and closed agreements to maximize profits.
Sourced new opportunities to introduce products and services to potential customers.
Renewed existing accounts by cementing trusting relationships with customers.
Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
Motivated and worked with onboarding team members to successfully integrate new employees into organization.
Acted as main point of contact in matters relating to client concerns and needs.
Developed successful customer relationships and quickly resolved service requests to increase sales.
Prepared P&L reports and financial statements for review by management.
Collaborated with accounting associates to improve reconciliation processes.
Studied and researched competitive landscape and emerging technologies to position brand in marketplace.
Remained up-to-date on emerging industry and product standards and trends to reinvigorate accounts.
Resolved customer complaints by offering creative solutions and incentives.
Gathered company and contact information to compile data for current and potential customers.
Developed actionable improvements for existing processes and presented to management.
Maintained updated knowledge of changing industry, standards and trends related to accounts.
Networked within communities to identify and capitalize on business opportunities.
Evaluated budget plans and current costs to project trends and recommend updates.
Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
Mitigated corporate risk by identifying process inefficiencies and errors.
Optimized employee satisfaction and productivity by developing employee incentive programs.
Security Supervisor, 04/2018 to 06/2022 Westgate Resorts – Park City, UT,
Provided security team leadership and contributed to on-call duties.
Led security team and contributed to on-call shifts.
Managed security staff schedules for shifts, minimizing overtime costs.
Assessed company security risks and developed actionable solutions to be presented to management.
Conducted site reviews and security audits and made recommendations to management based on findings.
Inspected posts and met with subordinates to outline tasks and responsibilities.
Developed and implemented preventative measures against accidents, thefts and other risks.
Developed and implemented training procedures for newly hired personnel.
Implemented new security protocols to prohibit trespassing and increase safety.
Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Recommended equipment and services to improve facility and network security.
Investigated security breaches and took appropriate measures to minimize damage.
Reviewed security practices prior to events and identified potential weaknesses.
Security Officer, 03/2017 to 04/2018 Lockheed Martin Corporation – Troy, AL,
Guarded restricted areas to prevent unauthorized entry.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Secured personnel and premises by inspecting buildings and patrolling property.
Documented security-related situations and submitted in-depth reports to superiors.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Warned persons of rule infractions or violations and evicted violators from premises.
Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Monitored premises and recorded activity in daily officer reports.
Verified photo IDs and tickets to allow guests passage.
Addressed problems quickly and reported clear information while working under minimal supervision.
Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Completed incident reports to record security or loss prevention incidents.
Surveyed property to prevent and identify vandalism or disarmed alarm systems.
Trained new security officers on safety protocols and company standards.
Supervised property entrances and exits and monitored employee safety.
Wrote detailed reports regarding daily security activities and notable incidents.
Managed employee access, security roles and permissions.
Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Assisted local and federal agencies in criminal investigations.
Monitored work of contractors in construction or startup phases of security systems.
Responded to medical emergencies before paramedic and law enforcement arrival.
Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
Education and Training
Bachelor of Science: Business, Management & Finance, Expected in 07/2016 to Saint Monica University - Buea Cameroon, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.